Barceló Hotel Group is the hotel division of the Barceló Group, one of the leading tourism companies in Spain and among the top 30 largest hotel chains worldwide. The company operates more than 250 hotels across 22 countries, managing a diverse portfolio under four distinct brands: Royal Hideaway Luxury Hotels & Resorts, Barceló Hotels & Resorts, Occidental Hotels & Resorts, and Allegro Hotels.

Headquartered in Palma de Mallorca, the group offers extensive opportunities for international professionals, particularly in guest-facing roles requiring multilingual skills and corporate positions managing global operations. With a massive footprint in Spain's most popular tourist destinations, including the Balearic and Canary Islands, the company is a major employer for those looking to build a career in the Mediterranean hospitality sector.

Founded in 1931 by Simón Barceló in Felanitx, Mallorca, the company began as a transport business before expanding into travel and hospitality. Over three generations, it has grown from a local family business into a global leader in the tourism industry.

MICE Digital Sales Manager

Barcelo Hotel Group

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.

Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.

Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:

Royal Hideaway Luxury Hotels & Resorts
Barceló Hotels & Resorts
Occidental Hotels & Resorts
Allegro Hotels

All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team!

What will you do?

• Act as the point of contact for assigned accounts, commercially represent the chain, and present Barcelo Hotel Group products.

• Execute the actions approved in the action plan for the Segment and assigned accounts.

• Achieve the objectives and budgets established by the hotels for the segment.

• Participate in various promotional activities and sales actions affecting the segment, such as national and international fairs and conventions, according to the program established in the Action Plan.

• Loyalty: Maintain permanent contact with assigned accounts.

• Continuous market prospecting: Evaluate the incorporation of new accounts into the client portfolio.

• Control and analyze information from periodic production reports regarding assigned accounts and communicate possible deviations to the Segment Director.

• Know the competition and stay up to date with the latest market trends.

• Be responsible for coordinating visits to hotels for the segment's accounts, accompanying them on appointments, thus facilitating the meeting with clients.

• Coordinate joint actions, provided for in the action plan, with other segments of the chain and the hotels that may be involved.

• Know the characteristics and attributes of the hotels to advise the client on destinations and hotels, delivering presentations to clients when necessary.

• Ensure compliance with established rules and procedures regarding CRM standards and production control.

• Always maintain a professional image, both in appearance and conduct, when dealing with a client or any other company that has a professional relationship with the Barceló Group.

• Respect and promote the philosophy and values of the Barceló Group.

What are we looking for?

• Ability to anticipate what each action means for the business and know how to work with information, statistics, and financial data when making decisions.

• Know how to evaluate results.

• Analytical capacity.

• Knowledge of digital platforms and online channels.

• Have a short- and long-term business vision and know how to adapt strategies according to the current situation of the hotels, planning and implementing corresponding actions and measures in each case.

• Know how to communicate effectively with clients and hotels, establishing lasting professional relationships.

• Maintain a positive attitude in all circumstances.

• Be a person focused on achieving results and overcoming challenges.

Your benefits:

*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.

* Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career.

* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.

*You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
* We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future!

As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:

1. Exclusive discounts on hotels and travel for you, your family, and friends.
2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
3. Ongoing discounts with various companies related to leisure and free time.
4. Special offers with product and service companies.
5. Exclusive agreements with different training and business schools

Contract type:

Regular

View original advert (Spanish)

Royal Hideaway Luxury Hotels & Resorts
Barceló Hotels & Resorts
Occidental Hotels & Resorts
Allegro Hotels

What will you do?

• Ser el interlocutor de las cuentas asignadas, representar a la cadena comercialmente y presentar los productos de Barcelo Hotel Group.

• Ejecutar las acciones aprobadas en el plan de acción del Segmento y de las cuentas asignadas

• Alcanzar los objetivos y presupuestos establecidos por los hoteles para el segmento.

• Participar en las diferentes actividades promocionales y acciones de venta que afectan al segmento, tales como ferias y convenciones nacionales e internacionales, de acuerdo con el programa establecido en el Plan de Acción.

• Fidelización: Mantener un contacto permanente con las cuentas asignadas.

• Continua Prospección de mercado: Evaluar la incorporación de nuevas cuentas a la cartera de clientes.

• Controlar y analizar la información de los informes periódicos de producción con respecto a las cuentas asignadas y comunicar posibles desviaciones al Director de Segmento.

• Conocer la competencia y estar al tanto de las últimas tendencias del mercado.

• Será el encargado de la Coordinación de visitas a los hoteles de las cuentas del segmento, acompañándolas en las citas, facilitando así la reunión con los clientes.

• Coordinar acciones conjuntas, previstas en el plan de acción, con otros segmentos de la cadena y los hoteles que podrían estar involucrados.

• Conocer las características de los hoteles y sus atributos para asesorar al cliente sobre destinos y hoteles, realizando presentaciones para los clientes cuando sea necesario.

• Asegurar el cumplimiento de las normas y procedimientos establecidos en relación con el cumplimiento de las normas establecidas en el CRM y el control de las producciones.

• Mantener siempre una imagen profesional, tanto en apariencia como en conducta, al tratar con un cliente o con cualquier otra empresa que tenga una relación profesional con el Grupo Barceló.

• Respetar y promover la filosofía y los valores del Grupo Barceló

What are we looking for?

• Ser capaz de anticipar lo que significa cada acción para el negocio y saber cómo trabajar con información, estadística y financiera, al tomar decisiones.

• Saber cómo evaluar los resultados.

• Capacidad analítica.

• Conocimiento de plataformas digitales y canales online.

• Tener una visión del negocio a corto y largo plazo y saber cómo adaptar estrategias de acuerdo con la situación actual de los hoteles, planificando e implantando acciones y medidas correspondientes en cada caso.

• Saber cómo comunicarse efectivamente con los clientes y los hoteles, estableciendo relaciones profesionales duraderas.

• Mantener una actitud positiva en todas las circunstancias.

• Ser una persona enfocada en lograr resultados y superar desafíos.

Your benefits:

*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.

* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.

As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including: