Front Office Manager - Contact Centre Operations
This role manages the Customer Contact Center reception, leading a large team of 150-170 people. It offers a hybrid work model and professional development opportunities.
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87,000+ live jobsOn-site in Tudela·Full-time·Added 1 month ago
Full-time
Per the ad.
Have the right to work in Spain
Carglass doesn't mention sponsorship in the ad.
Work on-site in Tudela
No relocation package mentioned.
Driving licence
EU licences are valid in Spain; most others only for six months after you become resident.
Flexible pay plan
Take part of your salary as tax-free benefits, per the ad.
This job advert was originally written in Spanish.
Join a leading company in its sector with a consolidated network of owned centers.
Receive complete initial training and guided learning during your onboarding.
Develop professionally in an environment where technique, quality and customer service are key.
Full-time.
Enjoy a competitive compensation package and benefits associated with Carglass®.
Access flexible remuneration and benefits such as CarglassBaby Care, CarglassSaludable and CarglassXtra.
Benefit from internal recognition programs, both nationally and internationally.
Take part in initiatives related to solidarity, sustainability, well-being and company culture.
At Carglass®, we specialize in the repair, replacement and recalibration of vehicle glass, but we offer so much more. We work together every day to make a difference for our customers and colleagues. That is the Carglass spirit.
At Carglass® we are specialists in vehicle glass repair, replacement and recalibration. But our work goes beyond technique: we help thousands of people get back on the road safely, confidently and with the least possible impact on their daily lives.
For our service center inTudela, we are looking to hire aWorkshop Technician.
This is a role suited to people with manual skills, a customer-focused attitude, a willingness to learn and a commitment to doing the job well. You don't need previous experience in the glass sector to succeed in this position: if you meet the requirements of the role and bring the right attitude, motivation, aptitude for manual work and a desire to grow, previous specific experience will not be an issue.
During your onboarding, you will receive complete training at one of our training centers, where you will learn the procedures, tools and knowledge needed to perform the role safely, with quality and confidence.
You will be part of the workshop team and will participate in the repair, replacement and recalibration of vehicle glass, following the technical, quality and safety procedures established by Carglass®.
Your main responsibilities will include:
Perform vehicle glass repairs and replacements.
Use technical tools and equipment according to defined procedures.
Maintain service quality, safety and order in the workshop.
Attend to customers in a friendly, clear and professional manner.
Explain the work carried out and resolve basic service-related questions.
Identify additional customer needs and recommend solutions honestly and naturally.
Collaborate with the rest of the team to ensure good organization of the center and an excellent customer experience.
We are looking for a person with a positive attitude, responsibility and a desire to grow in a technical and service-oriented environment.
We would like you to bring:
Experience or aptitude for manual work, assembly, repair, tools or technical environments.
Interest in learning a technical specialty related to the automotive sector.
Organization, attention to detail and commitment to safety.
Ability to work at a steady pace, adapt to changes and maintain quality even during peak activity.
Good customer interaction skills and the ability to communicate clearly.
Teamwork, collaboration and a positive attitude.
A valid driver's license.
Previous experience in automotive, mechanics, bodywork and painting, glass fitting or similar roles will be positively valued, although it is not essential.
Carglass is a leading provider of auto glass repair and replacement services, operating as part of the Belron group, the world's largest vehicle glass repair and replacement company. With a vast network of service centers and mobile technicians, Carglass serves millions of customers annually across multiple countries, offering both B2C and B2B services. In Spain, Carglass has a strong presence with numerous branches and a dedicated workforce, making it a key player in the automotive aftermarket industry.
In Spain, Carglass operates under the Belron umbrella, with offices and workshops spread across the country, including major cities like Madrid and Barcelona. The company is known for its customer-centric approach and invests in training and development for its technicians and support staff. For international professionals, Carglass offers opportunities in technical roles, sales, and corporate functions, with a work culture that emphasizes safety, quality, and career growth. The company's Spanish operations are well-established, providing a stable environment for those looking to relocate and work in a dynamic service industry.
At Glass, we celebrate diversity and are committed to creating an inclusive environment for all of our people. We provide equal opportunity in our hiring process and all applicantswill receive the same consideration for employment regardless of race, national origin, religion, age, color, sex, sexual orientation, gender identity, gender expression, disability, or any other characteristic protected by local, regional, or national laws, regulations, or ordinances.
Privacy: To review and consider employment applications, Belron® and all its global affiliated companies operating as Carglass® and Hurtigruta Carglass® collect and retain personal information in accordance with local laws and regulations. To understand what information is collected and why, please carefully review the Applicant Privacy Notice provided during the online application process, as well as the privacy policies of Belron® in each country: Germany, Austria, Belgium, Spain, Denmark, Finland, France, Italy, Luxembourg, Norway, Netherlands, Portugal, Sweden and Switzerland.
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