Fuerte Group Hotels is a family-owned Spanish hotel chain with over 60 years of experience in the hospitality and tourism industry. Headquartered in Marbella, the group operates a diverse portfolio of brands including Fuerte Hoteles, Amàre Hotels, Olée Holiday Rentals, and the flagship El Fuerte Marbella, focusing on high-end service and sustainable tourism practices.

With a significant footprint across Andalusia and the Balearic Islands, the company offers a wide range of opportunities for international professionals in areas such as guest experience, culinary arts, and corporate management. Their international outlook is reflected in their recruitment of multilingual staff and specialized roles like International Talent Recruiters, making them a key player for those seeking to enter the Spanish luxury hospitality market.

Founded in 1957 by José Luque Manzano with the opening of Hotel El Fuerte in Marbella, the first hotel in the center of the city. It has since evolved from a single establishment into a major Spanish hospitality group known for pioneering sustainable tourism.

For international professionals

Operates multiple brands ranging from 4-star family resorts to 5-star luxury adult-only hotels.
Strong commitment to environmental sustainability and social responsibility through the Fuerte Foundation.
Headquartered in Marbella, offering corporate roles in one of Spain's most popular international hubs.
Provides opportunities for seasonal and permanent positions across Andalusia and Ibiza.
Actively seeks multilingual talent for guest-facing and management roles to serve an international clientele.

Waiter/Waitress

Fuerte Group Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

🔔 We are offering a Waiter/Waitress position to work at https://www.elfuertemarbella.com/es/, the first hotel founded by the company. It opened its doors in 1957 and, after a complete renovation, reopened in 2023 as a 5* hotel.

El Fuerte Marbella, located on the beachfront in the center of Marbella, offers stunning sea views along the promenade and the Mediterranean, and is just a 5-minute walk from the Plaza de los Naranjos. With 266 rooms, it combines casual luxury and an exquisite cozy atmosphere, without compromising on spectacular views of the Mediterranean.

You will be responsible for the service and sale of food and beverages at the different points of sale, ensuring a professional and quality service, as well as customer satisfaction, following the protocols and standards set by Fuerte Group.

You will have access to multiple advantages:

You will work at Fuerte Group Hotels, a large family of top-level professionals with nearly 7 decades in the hotel sector that has grown through differentiated brands, especially in the south of Spain.

💥 Competitive salary policy. Salary according to the collective agreement + sales commission.

💟 Unique work environment, excellent workplace atmosphere surrounded by great professionals.

📈 Development opportunities, career plans so that we can grow together.

📚 Continuous training: we bet on and boost your talent. Special attention to improving your language skills.

Your day-to-day will start to sound like this...

* Carry out customer service functions at the different points of sale, according to the protocols established for each of them.

* Ensure the achievement of established departmental objectives, as well as compliance with critical processes and area staging, in accordance with the standards established by the hotel.

* Greet, accompany, advise, and bid farewell to the customer.

* Inform and advise the customer on the different products offered.

* Take orders and serve customer requests.

* Handle billing and payment collection from the customer.

* Collaborate in the preparation of work areas for service, as well as the electronic devices to be used and their disconnection upon completion.

* Collaborate in the preparation and setting of tables for service according to the manual and protocols established by Fuerte Group in each case, and verify that all elements are in the conditions marked by the standards.

* Collaborate in the setup and breakdown of the buffet, as well as the service within it.

* Control and review the materials necessary for the correct performance of the functions of your job position.

* Review and verify that the orders received at the points of sale match the delivery notes and the order placed.

* Store received products and/or materials in the corresponding areas and collaborate in their replenishment.

* Perform available stock control.

* Collaborate in the preparation and setup of special events, in coordination with the manager.

View original advert (Spanish)

🔔 Ofrecemos un puesto de Camarero/a para trabajar en https://www.elfuertemarbella.com/es/ primer hotel que fundó la empresa. Abrió sus puertas en 1957 y, tras una completa renovación, reabrió en 2023 como un hotel de 5*.

El Fuerte Marbella, ubicado en primera línea de playa en el centro de Marbella, ofrece impresionantes vistas al mar a lo largo del paseo marítimo y del Mediterráneo, y se encuentra a sólo 5 minutos a pie de la Plaza de los Naranjos. Con 266 habitaciones, que combina el lujo casual, y un exquisito ambiente acogedor, sin prescindir de una espectaculares vistas al Mediterráneo

Se encargará de realizar el servicio y venta de alimentos y bebidas en los diferentes puntos de venta, velando por ofrecer un servicio profesional y de calidad, así como la satisfacción del cliente siguiendo los protocolos y estándares marcados por Fuerte Group. .

Accederás a múltiples ventajas

Trabajarás en Fuerte Group Hotels, una gran familia de profesionales de primer nivel con casi 7 décadas en el sector hotelero que ha crecido en marcas diferenciadas especialmente en el sur de España.

💥 Política salarial competitiva. Salario según convenio + complemento por ventas.

💟 Ambiente de trabajo único, excelente clima laboral rodeado de grandes profesionales.

📈 Oportunidades de desarrollo, planes de carrera para que crezcamos juntos.

📚 Formación continua: apostamos e impulsamos tu talento. Especial atención a la mejora de tu nivel de idiomas.

Tu día a día empezará a sonar así...

* Llevar a cabo las funciones propias de atención al cliente en los diferentes puntos de venta, según los protocolos establecidos para cada uno de ellos.

* Velar por la consecución de los objetivos departamentales establecidos, así como el cumplimiento de los procesos críticos y puestas en escena del área, de acuerdo con los estándares establecidos por el hotel.

* Recibir, acompañar, asesorar y despedir al cliente.

* Informar y asesorar al cliente en los diferentes productos que se le ofrecen.

* Realizar la toma de comandas, así como el servicio de las peticiones de los clientes.

* Efectuar la facturación y el cobro al cliente.

* Colaborar en la preparación de las áreas de trabajo para el servicio, así como los dispositivos electrónicos a utilizar y la desconexión de los mismos al finalizar.

* Colaborar en la preparación y montaje de mesas para el servicio según el manual y los protocolos establecidos por Fuerte Group en cada caso, y verificar que todos los elementos están en las condiciones que marcan los estándares.

* Colaborar en el montaje y desmontaje del buffet, así como el servicio en el mismo.

* Controlar y revisar los materiales necesarios para el correcto desempeño de las funciones de su puesto de trabajo.

* Revisar y comprobar que los pedidos recibidos en los puntos de venta coinciden con los albaranes y el pedido realizado.

* Almacenar los productos y/o materiales recibidos, en las zonas correspondientes para ello y colaborar en la reposición de los mismos.