Waiter/Waitress

🎓Intermediate/Advanced Vocational Training in Hospitality and Tourism / Restaurant Management or similar.

💼 Minimum 2 years of experience in the position in a 5* environment and luxury segment. Experience with Leading Hotels of the World, Preferred Hotels & Resorts or similar.

🗣💬 English, B1 level. Other languages are valued.

🖥🖱Hotel management software. Office.

📩 Apply for the position now and join the Fuerte Group universe. Share this offer with your contacts, you can discover more offers and get to know Fuerte Group Hotels at talent.fuerte-group.com

🔔 We offer a position of Waiter/Waitress to work at El Fuerte Marbella, the first hotel founded by the company. It opened its doors in 1957 and, after a complete renovation, reopened in 2023 as a 5-star hotel.

El Fuerte Marbella, located on the beachfront in the center of Marbella, offers impressive sea views along the promenade and the Mediterranean, and is just a 5-minute walk from Plaza de los Naranjos. With 266 rooms, it combines casual luxury with an exquisite welcoming atmosphere, without giving up spectacular views of the Mediterranean.

You will be responsible for providing food and beverage service at the different points of sale, ensuring a professional and quality service, as well as customer satisfaction, following the protocols and standards established by Fuerte Group.

You will have access to multiple benefits

You will work at Fuerte Group Hotels, a large family of top-level professionals with nearly 7 decades in the hotel industry that has grown in differentiated brands, especially in southern Spain.

💥 Competitive salary policy. Salary according to collective agreement + sales commission.

💟 Unique work environment, excellent work climate surrounded by great professionals.

📈 Development opportunities, career plans so that we can grow together.

📚 Continuous training: we invest in and promote your talent. Special attention to improving your language level.

This is what your day-to-day will sound like…

• Carrying out the customer service duties at the different points of sale, according to the protocols established for each of them.
• Ensuring the achievement of the established departmental goals, as well as compliance with critical processes and area operations, in accordance with the hotel's standards.
• Welcoming, accompanying, advising, and saying goodbye to the customer.
• Informing and advising the customer about the different products offered.
• Taking orders, as well as serving customer requests.
• Handling billing and payment collection from the customer.
• Assisting in the preparation of the work areas for service, as well as the electronic devices to be used and disconnecting them at the end.
• Assisting in the preparation and setup of tables for service according to the manual and protocols established by Fuerte Group in each case, and verifying that all elements are in the conditions required by the standards.
• Assisting in the setup and takedown of the buffet, as well as serving at it.
• Controlling and checking the materials necessary for the proper performance of the duties of your position.
• Checking and verifying that the orders received at the points of sale match the delivery notes and the order placed.
• Storing the products and/or materials received in the corresponding areas and assisting in their replenishment.
• Carrying out stock control of available inventory.
• Assisting in the preparation and setup of special events, in coordination with the manager.