Teleoperator/Telemarketer Appointment Scheduling (Existing Customers)
Gi Group España·Sabadell, Spain
What they offer
€13,111 a year
Gross, as stated in the ad.
Fixed-term contract
Per the ad.
What they ask for
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak native-level Spanish
Listed as a requirement in the ad.
Work on-site in Sabadell
No relocation package mentioned.
Pulled from the advert automatically — the full ad is what counts.
About the role
We are looking for a Teleoperator/Telemarketer to make calls to existing customers in order to schedule hearing and vision check-up appointments at physical stores. If you enjoy phone-based customer interaction, are organized, and care about service quality, this position could be a great fit for you.
What you'll do
- Making calls to schedule appointments for hearing and vision check-ups (based on existing customer database).
- Handling phone inquiries regarding any issues and referring them to the commercial department and/or store.
- Ensuring quality of service and clear, professional communication during calls.
- Entering and updating customer data in the system.
- Managing the appointment schedule for physical store visits.
What you'll get
- Stable project under a permanent discontinuous contract.
- Monday to Friday schedule (no weekends) from 10:00 AM to 2:00 PM and from 3:00 PM to 5:00 PM
- Quarterly bonuses based on objectives and a professional work environment.
- Salary: €13,111.08 gross/year, paid in 12 installments, with entitlement to paid vacation
What we are looking for
- Strong phone communication skills and customer orientation.
- Organizational skills and attention to detail (scheduling and data).
- Ability to handle issues with good judgment and refer them appropriately.
- Previous experience in a call center, appointment scheduling, or phone-based customer service is valued.
About the role
Buscamos un/a Teleoperador/a para la emisión de llamadas a clientes existentes con el objetivo de concertar visitas de revisión audiológica y visual en tiendas físicas. Si te gusta el trato telefónico, eres organizado/a y cuidas la calidad en la atención, esta posición puede encajar contigo.
What you'll do
- Emisión de llamadas para concertación de visitas de revisión audiológica y visual (base de clientes existente).
- Atención telefónica ante posibles incidencias y derivación al área comercial y/o tienda.
- Asegurar la calidad del servicio y una comunicación clara y profesional en las llamadas.
- Introducción y actualización de datos de clientes en el sistema.
- Gestión de agenda de visitas de las tiendas físicas.
What you'll get
- Proyecto estable bajo modalidad fijo discontinuo.
- Horario de lunes a viernes (sin fines de semana) 10:00 a 14:00 y 15:00 a 17:00
- Incentivos trimestrales por objetivos y entorno de trabajo profesional.
- Salario 13.111,08 € brutos/año en 12 pagas con derecho a disfrute de vacaciones
Qué buscamos
- Buenas habilidades de comunicación telefónica y orientación al cliente.
- Organización y atención al detalle (agenda y datos).
- Capacidad para gestionar incidencias con criterio y derivar correctamente.
- Valorable experiencia previa en call center, concertación de citas o atención al cliente telefónica.
You'll most likely need Spanish to apply.This job was automatically translated to English, .
About the company
Gi Group España
Staffing
Gi Group España is a staffing agency.They recruit for client companies, so the employer you would work for is not named on this ad.