ManpowerGroup is a global leader in workforce solutions, specializing in recruitment, staffing, and talent management across more than 75 countries. As a Fortune 500 company, it operates at a massive scale, connecting millions of job seekers with organizations in industries ranging from finance and IT to logistics and manufacturing.

In Spain, Manpower maintains a significant presence with a vast network of offices that serve as a key entry point for international professionals. The company frequently manages high-volume recruitment for multilingual shared service centers and multinational clients, offering a wide array of roles that often include language premiums and support for those navigating the Spanish job market for the first time.

Founded in 1948 in Milwaukee, Wisconsin, ManpowerGroup began as a niche staffing agency before expanding globally in the 1950s. It has since grown into one of the world's largest HR and recruitment firms, listed on the NYSE.

For international professionals

Frequently recruits for multilingual roles requiring English, Portuguese, French, or German.
Offers a wide range of positions in banking, logistics, and administration suitable for various experience levels.
Provides opportunities in both major cities like Madrid and Barcelona and smaller industrial hubs across Spain.
Acts as a primary staffing partner for major global brands like Amazon and GXO operating within Spain.

Call Center Assistant (M/F/X)

Manpower España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Call Center Assistant - Automotive Technology Sector

Location: Avenida del Arroyo del Santo, Madrid, Comunidad de Madrid (28042)

This is a technology company specializing in innovative solutions for the automotive sector in Spain. They work with manufacturers, insurance companies, workshops, and vehicle owners to offer technological services that improve the safety, connectivity, and management of automobiles.

Job Description
We are looking for a Call Center Assistant to join the customer service and coordination team. The selected person will be responsible for telephone management with clients and collaborators, ensuring correct installation planning and excellent follow-up service.

Main Functions
- Make calls to schedule installation appointments for technological devices in vehicles.

- Manage follow-up calls with clients.

- Handle and manage telephone incidents.

- Coordinate schedules and appointments between installation technicians and vehicle owners.

- Perform administrative telephone customer service and management tasks.

- Maintain communication with insurance companies to complement management and coordination processes.

- Update information and record actions taken in the company's internal tools.

Requirements:
Previous experience in telephone customer service, call centers, or similar positions.

Good communication skills and customer orientation.

Organizational capacity and ability to manage multiple tasks.

Basic proficiency in computer tools and management applications.

Experience in the automotive, insurance, or technical services sector is valued.

Conditions
Initial 2-month contract, with the possibility of extension based on performance and company needs.

Full-time.

Working hours: from 8:30 to 18:00, with 1 hour for lunch.

Immediate start.

Initial training provided by the company.

Good working environment in a growing technology company.

If you enjoy customer service, have organizational skills, and want to be part of an innovative project in the automotive sector, we would be delighted to meet you.

View original advert (Spanish)

Auxiliar de Call Center (H/M/X)

Auxiliar de Call Center - Sector Tecnológico Automoción

Ubicación: Avenida del Arroyo del Santo, Madrid, Comunidad de Madrid (28042)

Se trata de una compañía tecnológica especializada en soluciones innovadoras para el sector de la automoción en España. Trabajan con fabricantes, aseguradoras, talleres y propietarios de vehículos para ofrecer servicios tecnológicos que mejoran la seguridad, conectividad y gestión de los automóviles.

Descripción del puesto
Buscamos un/a Auxiliar de Call Center para incorporarse al equipo de atención y coordinación. La persona seleccionada será responsable de la gestión telefónica con clientes y colaboradores, asegurando una correcta planificación de instalaciones y un excelente servicio de seguimiento.

Funciones principales
- Realizar llamadas para concertar citas de instalación de dispositivos tecnológicos en vehículos.

- Gestionar llamadas de seguimiento con clientes.

- Atender y gestionar incidencias telefónicas.

- Coordinar agendas y citas entre técnicos instaladores y propietarios de vehículos.

- Realizar tareas de atención y gestión telefónica administrativa.

- Mantener comunicación con compañías aseguradoras para complementar procesos de gestión y coordinación.

- Actualizar información y registrar las gestiones realizadas en las herramientas internas de la empresa.

Requisitos:
Experiencia previa en atención telefónica, call center o puestos similares.

Buenas habilidades de comunicación y orientación al cliente.

Capacidad organizativa y de gestión de múltiples tareas.

Manejo básico de herramientas informáticas y aplicaciones de gestión.

Valorable experiencia en el sector de automoción, seguros o servicios técnicos.

Condiciones
Contrato inicial de 2 meses, con posibilidad de prórroga según desempeño y necesidades de la compañía.

Jornada completa.

Horario de trabajo: de 8:30 a 18:00 horas, con 1 hora para comer.

Incorporación inmediata.

Formación inicial a cargo de la empresa.

Buen ambiente de trabajo en una empresa tecnológica en crecimiento.

Si te gusta la atención al cliente, tienes habilidades organizativas y quieres formar parte de un proyecto innovador en el sector de la automoción, estaremos encantados de conocerte.