ManpowerGroup is a global leader in workforce solutions, specializing in recruitment, staffing, and talent management across more than 75 countries. As a Fortune 500 company, it operates at a massive scale, connecting millions of job seekers with organizations in industries ranging from finance and IT to logistics and manufacturing.

In Spain, Manpower maintains a significant presence with a vast network of offices that serve as a key entry point for international professionals. The company frequently manages high-volume recruitment for multilingual shared service centers and multinational clients, offering a wide array of roles that often include language premiums and support for those navigating the Spanish job market for the first time.

Founded in 1948 in Milwaukee, Wisconsin, ManpowerGroup began as a niche staffing agency before expanding globally in the 1950s. It has since grown into one of the world's largest HR and recruitment firms, listed on the NYSE.

For international professionals

Frequently recruits for multilingual roles requiring English, Portuguese, French, or German.
Offers a wide range of positions in banking, logistics, and administration suitable for various experience levels.
Provides opportunities in both major cities like Madrid and Barcelona and smaller industrial hubs across Spain.
Acts as a primary staffing partner for major global brands like Amazon and GXO operating within Spain.

Customer Service - Logistics (M/F/X) in Sant Cugat del Vallès

Manpower España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Customer Service - Logistics (M/F/X) in Sant Cugat del Vallès Are you motivated by helping people and resolving incidents quickly?
If you enjoy dealing with customers, have good organizational skills, and handle yourself well in dynamic environments... this opportunity is for you.

At Manpower, we are selecting a Customer Service representative for a leading company in the pool and wellness industry located in Sant Cugat. In this position, you will be part of a team focused on offering an excellent experience to its customers, ensuring fast, effective, and empathetic responses to any query or incident.

What will you do in your day-to-day?

You will manage queries regarding transport and order tracking via email and telephone.
You will resolve customer incidents, providing clear and friendly responses.
You will actively collaborate with the customer to find tailored solutions.
You will coordinate with the logistics warehouse to speed up the resolution of incidents.
You will apply established processes to ensure quality service.

What will make you succeed in this position?

Minimum of 2 years of experience in customer service.
Training in Administrative Management or similar.
B2 level of English (highly valued).
Ability for clear and effective communication, even during periods of high workload.
High orientation toward the customer and problem solving.
Analytical skills and basic knowledge of Excel.
Experience with Call Center tools and/or incident management platforms (such as Salesforce).

What do we offer?

Schedule: Monday to Friday, with flexible entry between 07:30h and 09:30h and exit between 16:30h and 18:00h. On some days, by rotation, it will be necessary to be available to leave at 18:00h.
Salary: €12.83 gross/h
Temporary contract through Manpower, with potential for continuity

Does this fit you? If you are looking for an environment where your ability to help and resolve makes a difference, we want to meet you. Apply now and take the next step in your customer service career.

View original advert (Spanish)

Customer Service - Logística (H/M/X) en Sant Cugat del Vallès ¿Te motiva ayudar a las personas y resolver incidencias de forma ágil?
Si disfrutas del trato con clientes, tienes buena capacidad de organización y te manejas bien en entornos dinámicos... esta oportunidad es para ti.

En Manpower estamos seleccionando un/a Customer Service para una empresa líder en la industria de la piscina y el bienestar ubicada en Sant Cugat. En este puesto formarás parte de un equipo enfocado en ofrecer una experiencia excelente a sus clientes, asegurando respuestas rápidas, eficaces y empáticas ante cualquier consulta o incidencia.

¿Qué harás en tu día a día?

Gestionarás consultas sobre transporte y seguimiento de pedidos por email y teléfono.
Resolverás incidencias de clientes, dándoles respuesta clara y cercana.
Colaborarás activamente con el cliente para encontrar soluciones adaptadas.
Coordinarás con el almacén logístico para agilizar la resolución de incidencias.
Aplicarás los procesos establecidos para asegurar un servicio de calidad.

¿Qué te hará triunfar en este puesto?

Experiencia mínima de 2 años en atención al cliente.
Formación en Gestión Administrativa o similar.
Nivel de inglés B2 (muy valorable).
Capacidad de comunicación clara y efectiva, incluso en momentos de alta carga de trabajo.
Alta orientación al cliente y a la resolución de problemas.
Habilidad analítica y manejo básico de Excel.
Experiencia con herramientas de Call Center y/o plataformas de gestión de incidencias (tipo Salesforce).

¿Qué ofrecemos?

Horario: De lunes a viernes, con entrada flexible entre 07:30h y 09:30h y salida entre 16:30h y 18:00h. Algunos días, por rotación, será necesario tener disponibilidad para salir a las 18:00h.
Salario: 12,83€ b/h
Contrato temporal a través de Manpower, valorable continuidad

¿Te encaja? Si buscas un entorno donde tu capacidad de ayudar y resolver marque la diferencia, queremos conocerte. Inscríbete ahora y da el siguiente paso en tu carrera en atención al cliente.