ManpowerGroup is a global leader in workforce solutions, specializing in recruitment, staffing, and talent management across more than 75 countries. As a Fortune 500 company, it operates at a massive scale, connecting millions of job seekers with organizations in industries ranging from finance and IT to logistics and manufacturing.

In Spain, Manpower maintains a significant presence with a vast network of offices that serve as a key entry point for international professionals. The company frequently manages high-volume recruitment for multilingual shared service centers and multinational clients, offering a wide array of roles that often include language premiums and support for those navigating the Spanish job market for the first time.

Founded in 1948 in Milwaukee, Wisconsin, ManpowerGroup began as a niche staffing agency before expanding globally in the 1950s. It has since grown into one of the world's largest HR and recruitment firms, listed on the NYSE.

For international professionals

Frequently recruits for multilingual roles requiring English, Portuguese, French, or German.
Offers a wide range of positions in banking, logistics, and administration suitable for various experience levels.
Provides opportunities in both major cities like Madrid and Barcelona and smaller industrial hubs across Spain.
Acts as a primary staffing partner for major global brands like Amazon and GXO operating within Spain.

Customer Service Support (M/F/X) Majadahonda

Manpower España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Customer Service Support Majadahonda

Join a team where your work will have a direct impact on the drivers' experience and where you will find stability, flexibility, and the opportunity to continue growing professionally.

What you will find in this opportunity

✅ Permanent contract
You will join a stable project where you can develop your customer service experience with a long-term vision.

✅ Hybrid model after onboarding
During the first three months, you will work on-site to facilitate your training and integration into the team. From that point on, you will enjoy 2 days of remote work per week. This model may be adapted in the future according to organizational needs.

✅ Flexibility to organize your workday
One day a week you will work from 9:00 to 18:00 h. On the other days, you can choose your start time between 8:00 and 9:30 h, with a finish time between 16:30 and 18:00 h, promoting work-life balance.

✅ Competitive compensation
You will have a salary of €22,000 to €24,000 gross per year, in addition to an 8% variable compensation.

✅ A role with real impact
Every inquiry, incident, or claim you manage will contribute directly to providing an excellent experience for drivers and continuously improving the service.

✅ Location in Majadahonda
You will be part of a close-knit and collaborative team at our Majadahonda offices.

Your mission

You will be the point of reference to accompany and support drivers, offering close, agile, and resolute attention that generates trust in every interaction.

In addition to resolving incidents, you will identify opportunities for improvement that help the service continue to evolve and provide an ever-better experience.

In your day-to-day...

You will handle requests and incidents from drivers, offering agile and effective solutions.
You will manage the follow-up of inquiries and claims, ensuring clear communication and a satisfactory closure of each case.
You will detect opportunities for improvement and propose actions that contribute to further raising the quality of the service.

What will make you successful in this position

Enjoying helping people.
Your customer orientation and ability to build trust will ensure that every driver feels supported and finds quick solutions to their needs.

Bringing at least one year of experience in customer service.
This experience will allow you to manage inquiries and incidents autonomously and offer excellent service from day one.

Organizing your work effectively.
You will know how to prioritize tasks, follow up on cases, and maintain clear communication with different stakeholders.

Proficiency in Office 365.
Office tools will be fundamental to managing your daily activity in an agile and organized manner.

Basic level of English.
This will allow you to manage situations where it is necessary to use the language.

Having a High School Diploma, COU, FPI, or FPII.
This education will provide you with a good foundation to adapt quickly to the position and the team's processes.

Would you like to be part of the team?

If you enjoy providing excellent service, resolving situations with empathy, and being part of a team where your work has a real impact, we would love to meet you.

Apply now and take the next step in your professional career!

View original advert (Spanish)

Customer Service Support (H/M/X) Majadahonda

Customer Service Support Majadahonda

Únete a un equipo donde tu trabajo tendrá un impacto directo en la experiencia de los/as conductores/as y donde encontrarás estabilidad, flexibilidad y la oportunidad de seguir creciendo profesionalmente..

Lo que encontrarás en esta oportunidad

✅ Contrato indefinido
Te incorporarás a un proyecto estable en el que podrás desarrollar tu experiencia en atención al cliente con una visión a largo plazo.

✅ Modelo híbrido tras la incorporación
Durante los tres primeros meses trabajarás de forma presencial para facilitar tu formación e integración en el equipo. A partir de ese momento, disfrutarás de 2 días de teletrabajo por semana. Este modelo podrá adaptarse en el futuro según las necesidades organizativas.

✅ Flexibilidad para organizar tu jornada
Un día a la semana trabajarás de 9:00 a 18:00 h. El resto de los días podrás elegir tu hora de entrada entre las 8:00 y las 9:30 h, con salida entre las 16:30 y las 18:00 h, favoreciendo la conciliación.

✅ Retribución competitiva
Contarás con un salario de 22.000 € a 24.000 € brutos anuales, además de un 8% de retribución variable.

✅ Un puesto con impacto real
Cada consulta, incidencia o reclamación que gestiones contribuirá directamente a ofrecer una experiencia excelente a los/as conductores/as y a mejorar continuamente el servicio.

✅ Ubicación en Majadahonda
Formarás parte de un equipo cercano y colaborativo en nuestras oficinas de Majadahonda.

Tu misión

Serás la persona de referencia para acompañar y dar soporte a los/as conductores/as, ofreciendo una atención cercana, ágil y resolutiva que genere confianza en cada interacción.

Además de resolver incidencias, identificarás oportunidades de mejora que ayuden a seguir evolucionando el servicio y aportando una experiencia cada vez mejor.

En tu día a día...

Atenderás las solicitudes e incidencias de los/as conductores/as ofreciendo soluciones ágiles y eficaces.
Gestionarás el seguimiento de consultas y reclamaciones, asegurando una comunicación clara y un cierre satisfactorio de cada caso.
Detectarás oportunidades de mejora y propondrás acciones que contribuyan a seguir elevando la calidad del servicio.

Qué te hará tener éxito en esta posición

Disfrutar ayudando a las personas.
Tu orientación al cliente y tu capacidad para generar confianza harán que cada conductor/a se sienta acompañado/a y encuentre soluciones rápidas a sus necesidades.

Aportar al menos un año de experiencia en atención al cliente.
Esta experiencia te permitirá gestionar consultas e incidencias con autonomía y ofrecer un servicio excelente desde el primer día.

Organizar tu trabajo con eficacia.
Sabrás priorizar tareas, realizar seguimiento de los casos y mantener una comunicación clara con los diferentes interlocutores.

Manejar Office 365 con soltura.
Las herramientas ofimáticas serán fundamentales para gestionar tu actividad diaria de forma ágil y organizada.

Defenderte con un nivel básico de inglés.
Te permitirá desenvolverte cuando surjan situaciones en las que sea necesario utilizar el idioma.

Contar con Bachillerato, COU, FPI o FPII.
Esta formación te proporcionará una buena base para adaptarte rápidamente al puesto y a los procesos del equipo.

¿Te gustaría formar parte del equipo?

Si disfrutas ofreciendo un servicio excelente, resolviendo situaciones con empatía y formando parte de un equipo donde tu trabajo tiene un impacto real, nos encantará conocerte.

¡Inscríbete y da el siguiente paso en tu carrera profesional!