Marlex is a leading Spanish human resources and recruitment consultancy specializing in talent acquisition, temporary staffing, and executive search. With over 30 years of experience and a network of more than 60 offices, the company serves a wide range of industries including aerospace, engineering, healthcare, and administration, positioning itself as one of the top HR firms in the country.

Headquartered in Catalonia, Marlex has a deep-rooted presence across the Spanish territory, with significant operations in Madrid and Barcelona. For international professionals, Marlex acts as a key gateway to the Spanish job market, frequently managing recruitment processes for high-tech sectors like mobility and defense that require multilingual talent and specialized technical expertise.

Founded in 1996 in Girona, Marlex began as a local recruitment firm before expanding nationwide. It has grown into one of the largest HR consultancies in Spain, focusing on proximity to both clients and candidates.

For international professionals

Operates a network of over 60 physical offices across Spain, providing extensive local market coverage.
Specializes in high-growth sectors for international talent, including Aerospace, Engineering, and IT.
Frequently manages recruitment for roles requiring multilingual capabilities, specifically English and French.
Acts as a primary recruiter for major industrial and technology hubs in Madrid, Barcelona, and Andalusia.

Warranty Administrator

Marlex Recruiting

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

WARRANTY ADMINISTRATOR

At Marlex, we are collaborating with a leading company in the automotive sector that needs to incorporate a Warranty Administrator to reinforce its after-sales and warranty management department.

What would your mission be in the company?

Act as a link between the customer, the dealership/workshop, and the manufacturer in warranty management.
Reception, management, and follow-up of vehicle warranty files.
Processing, validation, and resolution of warranty requests.
Review of technical and administrative documentation related to each file.
Analysis of incidents and assessment of their warranty coverage.
Decision-making regarding the approval or denial of warranties according to established procedures.
Customer service and guidance throughout the entire process.
Coordination with internal departments and manufacturers to ensure a correct resolution of cases.
Updating and maintaining records and databases.
Preparation of reports and monitoring of area indicators.

What can we offer you?

Joining a consolidated company and a benchmark in the automotive sector.
A stable project with possibilities for professional growth.
Initial training and guidance in the position.
Good working environment and teamwork.
Salary based on the experience provided.
Variable remuneration system.
A bonus of 100 € for each Saturday worked.

Working day and schedule

Week 1

Intensive shift from approximately 07:00 h to 15:00 h.

Week 2

Split shift from approximately 09:00 h to 18:00 h.

Saturdays

One Saturday per month from 08:00 h to 13:00 h.

What do we need from you?

Previous experience in the automotive sector.
Knowledge of vehicle mechanics.
Experience in administrative management and processing of files.
Analytical capacity and judgment for warranty validation.
Customer orientation and excellent communication skills.
Organized, resourceful person with decision-making capacity.
Ability to manage several files simultaneously and work with established procedures.

Languages

Spanish: professional level.
Catalan: professional level.

View original advert (Spanish)

ADMINISTRATIVO/A DE GARANTÍAS

Desde Marlex estamos colaborando con una importante empresa del sector de la automoción, que precisa incorporar un/a Administrativo/a de Garantías para reforzar su departamento de postventa y gestión de garantías.

¿Cuál sería tu misión en la empresa?

Actuar como nexo entre el cliente, el concesionario/taller y la marca fabricante en la gestión de garantías.
Recepción, gestión y seguimiento de expedientes de garantía de vehículos.
Tramitación, validación y resolución de solicitudes de garantía.
Revisión de documentación técnica y administrativa relacionada con cada expediente.
Análisis de incidencias y valoración de su cobertura en garantía.
Toma de decisiones sobre la aprobación o denegación de garantías según los procedimientos establecidos.
Atención y asesoramiento a clientes durante todo el proceso.
Coordinación con departamentos internos y fabricantes para garantizar una correcta resolución de los casos.
Actualización y mantenimiento de registros y bases de datos.
Elaboración de informes y seguimiento de indicadores del área.

¿Qué te podemos ofrecer?

Incorporación a una empresa consolidada y referente en el sector de la automoción.
Proyecto estable con posibilidades de crecimiento profesional.
Formación inicial y acompañamiento en el puesto.
Buen ambiente laboral y trabajo en equipo.
Salario según experiencia aportada.
Sistema de retribución variable.
Plus de 100 € por cada sábado trabajado.

Jornada y horario

Semana 1

Jornada intensiva de 07:00 h a 15:00 h aproximadamente.

Semana 2

Jornada partida de 09:00 h a 18:00 h aproximadamente.

Sábados

Un sábado al mes de 08:00 h a 13:00 h.

¿Qué necesitamos de ti?

Experiencia previa en el sector de la automoción.
Conocimientos de mecánica de vehículos.
Experiencia en gestión administrativa y tramitación de expedientes.
Capacidad de análisis y criterio para la validación de garantías.
Orientación al cliente y excelentes habilidades de comunicación.
Persona organizada, resolutiva y con capacidad de toma de decisiones.
Capacidad para gestionar varios expedientes simultáneamente y trabajar con procedimientos establecidos.