Infrastructure Operations Engineer

About Nscale
Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

At Nscale, our Operations team plays a critical role in maintaining service availability, driving service reliability and rapid response to customer tickets

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future.

About the Role
We're looking for an Engineer that has good people, leadership & technical skills. A technical expert responsible for ensuring the efficiency, reliability, and scalability of data centre infrastructure.You're comfortable problem solving & making decisions on complex topics with high levels of ambiguity in a results driven environment.

• You're comfortable influencing without authority and exceptional at building relationships with senior stakeholders across the business to get things done.
• You have the understanding and skillset to grasp technical concepts and problems quickly
• You have strong analytical skills
• You're a doer who is extremely organised and diligent
• You're a self starter, curious, and quick to learn, knowing what questions to ask to get up to speed quickly

What You'll be Doing

• Manage infrastructure projects, including installations & upgrades
• Monitor and maintain critical systems like power, cooling, and network connectivity.
• Handle escalated customer support issues, providing solutions aligned with business SLA requirements
• Design and implement automation scripts and tools to optimize processes.
• Conduct root cause analysis for major incidents and recommend long-term fixes.
• Collaborate with cross-functional teams for capacity planning and infrastructure optimization.
• Flexibility to work shifts, respond to critical incidents during out of business hours, and be on-call as required.
• Ability to adapt to customer-driven demands, such as providing specialist support after core business hours
• Availability to travel to additional data centres and to assist with deployments, trouble shouting and operational tasks and attendance of supplier related training courses

About You

• Expertise in server administration, virtualization, and networking protocols.
• Familiarity with automation tools (e.g., Ansible, PowerShell, Python).
• Strong problem-solving and analytical skills.
• 4+ years of experience in data centre environments.
• Advanced technical certifications

Nice to Have

• Exposure to large scale Data Centre environments
• Hands-on server experience at a tech org
• A strong customer service ethic

Equal Opportunities Statement
At NScale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
If there's anything we can do to accommodate your specific situation, please let us know.