OCA Global is a leading international group dedicated to inspection, quality control, testing, and certification (TIC sector). Founded in Spain, the company has grown into a global entity operating across diverse industries including energy, maritime, industrial, and environmental sectors, providing technical services to ensure safety and regulatory compliance for large-scale infrastructure projects.

Headquartered in Sant Cugat del Vallès, OCA Global maintains an extensive footprint across Spain with offices in nearly every major industrial and coastal region. For international professionals, the company offers a wide range of technical, engineering, and HSE roles, as well as growing opportunities in their digital services division, making it a key employer for those with specialized technical certifications and engineering backgrounds.

Founded in 2010 by Ramon de la Riva, OCA Global was established as an independent alternative in the testing, inspection, and certification sector. It has rapidly expanded through organic growth and strategic acquisitions to become a major global player.

For international professionals

Headquartered in Spain with a global presence in over 10 countries, offering potential for international career mobility.
Maintains a massive network of Spanish offices including Barcelona, Madrid, Valencia, and various industrial hubs like Algeciras and Vigo.
Heavy focus on technical engineering, Health & Safety (HSE), and regulatory inspection roles requiring specialized certifications.
Offers numerous entry-level 'Beca' (internship) programs for engineering and administrative students looking to enter the Spanish market.
Expanding digital services division creates opportunities for IT professionals, such as Mulesoft and API developers.

Telemarketing Agent (Training Sector)

OCA Global

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you motivated to support people in their professional development and be part of a project that makes a difference?

At Nascor Formación, the training division of OCA Global, we help individuals develop their talent through subsidized training and assist companies and public organizations through continuing education and Equality consultancy.

Your mission 🎯

You will be responsible for contacting leads and potential students by phone, capturing their interest in our subsidized courses and accompanying them throughout the entire enrollment process, including the necessary document management.

Your day-to-day 📞

You will call people interested in our courses to provide information, resolve doubts, and guide them through the registration process.
You will contact companies and organizations to establish collaborations and student referrals.
You will follow up on leads generated by internal campaigns, databases, or other sources.
You will manage and update the database with contact information and the results of your efforts.
You will resolve doubts, guide candidates, and maintain fluid communication with them.
You will make occasional visits to entities to present our training offer.
Request and validate the documentation necessary for enrollment.
Use of the CRM (Salesforce) for the management, contact, and follow-up of leads.

What we are looking for 🔍

Minimum of 6 months of experience in call management, customer acquisition, or customer service in call center or commercial environments.
Experience in training, HR, insurance, or telecommunications is highly valued.
Orientation toward phone contact and conversion.
Good level of Spanish and proficiency in office tools.
Availability to work on-site in Pozuelo de Alarcón.
Availability for full-time work.

What we especially value 📈

Experience using CRM, especially Salesforce.
Clear communication and positive energy.
Commitment, a challenging attitude, and active listening skills.
Resilience, pace, and consistency in call management.
Desire to learn and evolve in the training sector.

What we offer 🚀

Permanent contract from day one.
Full-time schedule: from 9:30 AM to 6:30 PM Monday to Thursday, and an intensive schedule on Fridays from 8:30 AM to 3:30 PM. We also implement an intensive schedule on the eve of holidays and during the months of July and August.
Flexible remuneration plan: health insurance, transport, childcare, etc.
Opportunities for professional growth within OCA Global.
You will be part of a project with a purpose: helping people and companies develop while working in a young, dynamic, and collaborative environment.

If you enjoy human contact, have a commercial pace, know how to use a CRM, and are looking for stability, we are waiting for you!

#LI-AL1

View original advert (Spanish)

¿Te motiva acompañar a personas en su desarrollo profesional y formar parte de un proyecto que marca la diferencia?

En Nascor Formación, la división de formación de OCA Global, ayudamos a personas a desarrollar su talento mediante formación subvencionada y a empresas y organismos públicos a través de formación continua y consultoría de Igualdad.

Tu misión 🎯

Serás el/la responsable de contactar telefónicamente con leads y potenciales alumnos, captando su interés en nuestros cursos subvencionados y acompañándoles durante todo el proceso de matriculación, incluyendo la gestión documental necesaria.

Qué harás en tu día a día 📞

Llamarás a personas interesadas en nuestros cursos para informar, resolver dudas y guiarles en el proceso de inscripción.
Contactarás con empresas y organizaciones para establecer colaboraciones y derivaciones de alumnado.
Harás seguimiento de leads generados por campañas internas, bases de datos u otras fuentes.
Gestionarás y actualizarás la base de datos con la información de contacto y resultados de tus gestiones.
Resolverás dudas, orientarás a los candidatos/as y mantendrás una comunicación fluida con ellos.
Realizarás visitas puntuales a entidades para presentar nuestra oferta formativa.
Reclamación y validación de documentación necesaria para la matriculación.
Uso del CRM (Salesforce) para la gestión, contacto y seguimiento de leads.

Qué buscamos 🔍

Experiencia mínima de 6 meses en gestión de llamadas, captación de clientes o atención al cliente en entornos tipo call center o comerciales.
Muy valorable experiencia en formación, RRHH, seguros o telecomunicaciones.
Orientación al contacto telefónico y a la conversión.
Buen nivel de castellano y manejo de herramientas ofimáticas.
Disponibilidad para trabajar presencialmente en Pozuelo de Alarcón.
Disponibilidad para jornada completa

Qué valoramos especialmente 📈

Experiencia usando CRM, especialmente Salesforce.
Comunicación clara y con energía positiva.
Compromiso, actitud retadora y capacidad de escucha activa.
Resiliencia, ritmo y constancia en la gestión de llamadas.
Ganas de aprender y evolucionar en el sector de la formación.

Qué ofrecemos 🚀

Contrato indefinido desde el primer día.
Jornada completa: de 9:30h a 18:30 de lunes a jueves y viernes intensivo de 8.30h a 15.30h. Todas las vísperas de festivo y los meses de julio y agosto, también realizamos horario intensivo.
Plan de retribución flexible: seguro médico, transporte, guardería, etc.
Posibilidades de crecimiento profesional dentro de OCA Global.
Formarás parte de un proyecto con propósito: ayudar a personas y empresas a desarrollarse mientras trabajas en un ambiente joven, dinámico y colaborativo.

Si disfrutas del contacto humano, tienes ritmo comercial, manejas CRM y buscas estabilidad, ¡te estamos esperando!

#LI-AL1