Palladium Hotel Group is a prominent Spanish multinational corporation specializing in the hospitality sector, with its global headquarters located in Ibiza. The group manages an extensive portfolio of luxury and lifestyle brands, including TRS Hotels, Grand Palladium Hotels & Resorts, BLESS Collection Hotels, and Only YOU Hotels, operating over 40 properties across Spain, Italy, and the Americas. With a workforce of thousands, it stands as one of the most significant players in the global tourism industry, known for its innovation in guest experiences and high-end service.

In Spain, Palladium maintains a robust presence with a diverse range of hotels in major urban centers like Madrid, Barcelona, Valencia, and Sevilla, as well as prime coastal destinations like Ibiza and Marbella. For international professionals, the company offers a gateway into the European luxury hospitality market, providing roles that span from corporate revenue management to specialized resort operations. The company's international outlook and multi-brand strategy make it an attractive employer for those seeking career growth within a globally recognized Spanish hospitality leader.

Founded in the late 1960s as Fiesta Hotels & Resorts by Abel Matutes Juan, the company began with properties in the Balearic Islands. It rebranded to Palladium Hotel Group in 2012 to better represent its diverse portfolio of luxury and upscale hotel brands.

For international professionals

Headquartered in Ibiza, offering unique career opportunities in one of the world's premier tourism hubs.
Operates a diverse portfolio of international brands including Hard Rock Hotels and BLESS, providing exposure to global luxury standards.
Offers a wide range of positions from corporate roles in Revenue Management and Finance to operational roles in high-end resorts.
Maintains a strong presence in major Spanish cities like Madrid, Barcelona, and Valencia, offering urban career paths alongside coastal resort roles.
Provides opportunities for internal mobility and professional development across its global network of properties.

This job was published a year ago

Front Desk Manager - BLESS Hotel Madrid

Palladium Hotel Group

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

If you love attention to detail, distinction, and being part of a fashion brand, your place is at BLESS Collection Hotels. Let yourself be surprised and immerse yourself in our universe of luxury. Spaces created for lovers of life who seek to enjoy every moment through music, gastronomy, fashion, culture, and the five senses. At BLESS Collection Hotels, you will feel the true meaning of the best of living.

Join BLESS Hotel Madrid as FRONT DESK MANAGER

Your main mission will be to perform, control, and monitor the set of tasks carried out in the Front Desk Department in a qualified and responsible manner.

Your main functions will be:

* Handle customer complaints and claims, and resolve them.
* Collaborate with the hotel director and substitute for them in their absence with the powers granted by them.
* Review and keep the occupancy and sales control up to date.
* Ensure maximum customer satisfaction during their stay.
* Have knowledge of the hotel facilities and the destination.
* Know the general objectives of the company and those specific to the establishment, disseminate them, and involve the staff in achieving them.
* Direct, supervise, and plan the set of activities of the department and the staff under your charge.
* Plan and distribute human and material resources in a qualified manner.
* Participate in periodic department meetings.
* Keep management informed of incidents and updates.

In exchange for your commitment and motivation, we offer you:

* You will have the opportunity to continue developing your professional career at Palladium Hotel Group, a Spanish company with an international presence in full expansion, which has been recognized for the third consecutive year as a Top Employer in Spain, Italy, Mexico, Dominican Republic, Brazil, and Jamaica.
* We offer a competitive salary policy, permanent contracting and job stability, as well as training plans so that you have possibilities for development and growth within the company at a national and international level.
* You will be part of a dynamic, multicultural team with a winning mentality and great professionals from the hotel sector, and you will stay up to date with the new trends in your area and the sector.
* Additionally, you can enjoy access to discounts at group hotels and other associated companies through the PHG Benefits Club.

View original advert (Spanish)

Si te gusta el cuidado al detalle, la distinción y formar parte de la marca de moda, tu sitio está en BLESS Collection Hotels. Déjate sorprender y sumérjete en nuestro universo de lujo. Espacios creados para amantes de la vida que buscan gozar de cada momento a través de la música, la gastronomía, la moda, la cultura, y los cinco sentidos. En BLESS Collection Hotels sentirás el verdadero significado de the best of living.

Únete a BLESS Hotel Madrid como FRONT DESK MANAGER

Tu misión principal será realizar de manera cualificada y responsable la realización, control y seguimiento del conjunto de tareas que se desarrolla en el Departamento de Front Desk.

Tus funciones principales serán:

* Atender las quejas y reclamaciones de los clientes y, solucionarlas.
* Colaborar con el director del hotel y sustituirlo en su ausencia con las atribuciones que el mismo le confiera.
* Revisar y llevar al día el control de ocupación y venta.
* Asegurar la máxima satisfacción del cliente durante su estancia.
* Tener conocimientos de las instalaciones del hotel y del destino.
* Conocer los objetivos generales de la empresa y específicos al establecimiento, difundirlos e involucrar al personal en la consecución de estos.
* Dirigir, supervisar y planificar el conjunto de actividades del departamento y del personal a su cargo.
* Planificar y distribuir de manera cualificada los recursos humanos y materiales.
* Participar en reuniones periódicas de departamento.
* Tener informada a la dirección de las incidencias y novedades.

A cambio de tu compromiso y motivación, te ofrecemos: