SpainJobs.io

Head of Transformation and Customer Loyalty

Prosegur·Remote, Spain

What they offer

  • Fully remote

    Per the ad.

What they ask for

  • Have the right to work in Spain

    Prosegur doesn't mention sponsorship in the ad.

  • Speak native-level Spanish

    Listed as a requirement in the ad.

  • Have 4+ years of experience

    Senior-level role.

Pulled from the advert automatically — the full ad is what counts.

This job was published 3 months ago

Read the full advert

About the role

We are looking for a Head of Transformation and Operational Efficiency to lead the real execution of key initiatives in automation, data, and process improvement within a complex operational environment.

This role is key: coordinating teams, vendors, and stakeholders to ensure deadlines are met and management has clear, actionable visibility of progress.

🎯 What will your mission be?

Being the driving force behind transformation projects, ensuring that:

  • Milestones are met
  • Teams move forward in alignment
  • Risks are detected and managed on time
  • Information reaches management clearly

👉 In short: making things happen.

👉 If you enjoy bringing order to chaos and turning plans into results, this is your place.

What you'll do

🛠️ What will you do on a day-to-day basis?

Project Management / PMO

  • Plan and manage the schedule for automation and process initiatives.
  • Detect deviations and redirect timelines with internal teams and vendors.
  • Keep technical and functional documentation up to date.
  • Lead and coordinate user acceptance testing (UAT).

Stakeholder and vendor management

  • Act as the main point of contact for technology and consulting vendors.
  • Ensure SLAs and commitments are met.
  • Coordinate cross-area schedules to avoid bottlenecks in deployments or training.

Executive reporting

  • Prepare clear, visual, and actionable executive reports and presentations.
  • Prepare key information for steering committees and follow-up meetings.
  • Communicate progress and risks with a business mindset.

👤 What profile are we looking for?

What we're looking for

Soft skills (key to success)

  • High discipline and rigor in meeting deadlines.
  • Extreme organization and attention to detail.
  • Strong synthesis and executive communication skills.
  • Operational leadership without direct authority.

Knowledge and experience

  • Experience in PMO, Project Manager, or operational management roles.
  • Proficiency with project management tools (Jira, MS Project, Monday…).
  • Experience in Call Center, Back Office, or Operations environments.
  • Ability to interact with technical profiles (data, automation, AI).
  • Advanced PowerPoint / reporting skills.

Education

  • Degree in Business Administration, Engineering, Economics, or similar.
  • +4 years of experience in similar roles.

Nice to have

  • PMP, Agile, or Scrum certification is a plus.

What you'll get

  • Salary range: Fixed salary + bonus

✅ Why might this interest you?

✔ Strategic and high-visibility projects

✔ Real impact on operational transformation

✔ Direct interaction with management

✔ Key role without direct team management

How you'll work

📍 Conditions

  • Location: Madrid
  • Hybrid model.
  • Stable project with high impact on operations

You'll most likely need Spanish to apply.This job was automatically translated to English, .

About the company

Prosegur

Prosegur

Security Services

View company profile
Spanish company
180000 employees

More jobs from Prosegur

Related Jobs

Apply at Prosegur