Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Inside Sales Technician

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you looking for a stable project in the food sector within a dynamic and collaborative work environment? At Randstad Professional, we are looking for a back office technician. If you are a proactive, versatile person with excellent command of management tools, this is your opportunity.

Management and entry of orders in the SAP computer system (enterprise management software for resource planning).
Management and control of the order inbox known as GDB (database management).
Validation of items, quantities, destinations, economic conditions, and EAN codes (barcode used to uniquely identify products).
Maintenance and updating of price tariffs in the system.
Creation, updating, and maintenance of customer master data in the database.
Direct, telephone, and telematic customer service for day-to-day operational management.
Comprehensive management of invoicing and processing of credit notes derived from incidents, billing errors, or merchandise returns.
Constant coordination with the commercial department to ensure compliance with the conditions agreed upon with each customer.
Coordination with the logistics area to track merchandise deliveries and resolve transport incidents.
Proactive communication with customers to inform them about possible delays or delivery incidents.
Registration, tracking, and resolution of claims using the CRM tool (software for customer relationship management).
Support for the quality department through the sending of technical documentation, technical sheets, and certificates to customers who request them.
International operational management and administrative support in back office functions for the Portugal market.

Mandatory academic training: Higher Degree in Administration and Finance or Higher Degree in International Trade.
Demonstrable professional experience of at least 3 years in functions identical or similar to those described.
Essential computer skills: fluent command of the SAP computer system; experience with the SD (sales and distribution module) and MM (materials management module) modules will be positively valued.
Languages: fluent command of Spanish and Catalan.
Valuable languages: knowledge of Portuguese, French, or English will be highly considered.
Essential professional competencies: high organizational capacity, customer orientation, proactivity, assertive communication, versatility, and ability to work in a team.

You will work in modern and fully equipped offices located near Barcelona city, within a very close-knit team and with an exceptional human environment. We offer a flexible schedule, a very competitive remuneration package, and the possibility of joining a project of great relevance in its sector.

Job location: Barcelona and surroundings (modern and well-connected central offices).
Annual Gross Salary: between €28,000 - €30,000 per year.
Work schedule 100% on-site: Monday to Thursday full-time, intensive Friday from 9:00 AM to 3:00 PM.

View original advert (Spanish)

¿Buscas un proyecto estable en el sector de la alimentación dentro de un ambiente de trabajo dinámico y colaborativo? En Randstad Professional buscamos a un técnico/a de back office. Si eres una persona proactiva, polivalente y con un excelente dominio de herramientas de gestión, esta es tu oportunidad

Gestión y grabación de pedidos en el sistema informático SAP (software de gestión empresarial para la planificación de recursos).
Gestión y control del buzón de entrada de pedidos conocido como GDB (gestión de base de datos).
Validación de artículos, cantidades, destinos, condiciones económicas y códigos EAN (código de barras utilizado para identificar productos de forma única).
Mantenimiento y actualización de las tarifas de precios en el sistema.
Creación, actualización y mantenimiento de los datos maestros de los clientes en la base de datos.
Atención directa, telefónica y telemática con los clientes para la gestión operativa del día a día.
Gestión integral de facturación y tramitación de abonos económicos derivados de incidencias, errores de facturación o devoluciones de mercancía.
Coordinación constante con el departamento comercial para asegurar el cumplimiento de las condiciones acordadas con cada cliente.
Coordinación con el área de logística para realizar el seguimiento de las entregas de mercancía y resolver incidencias de transporte.
Comunicación proactiva con los clientes para informar sobre posibles retrasos o incidencias en la entrega.
Registro, seguimiento y resolución de reclamaciones mediante el uso de la herramienta CRM (software para la gestión de las relaciones con los clientes).
Soporte al departamento de calidad a través del envío de documentación técnica, fichas técnicas y certificados a los clientes que lo soliciten.
Gestión operativa internacional y apoyo administrativo en las funciones de back office para el mercado de Portugal.

Formación académica obligatoria: Grado Superior en Administración y Finanzas o Grado Superior en Comercio Internacional.
Experiencia profesional demostrable de al menos 3 años en funciones idénticas o similares a las descritas.
Conocimientos informáticos imprescindibles: dominio fluido del sistema informático SAP, valorándose positivamente la experiencia con los módulos SD (módulo de ventas y distribución) y MM (módulo de gestión de materiales).
Idiomas: dominio fluido de los idiomas castellano y catalán.
Idiomas valorables: se tendrá muy en cuenta poseer conocimientos de portugués, francés o inglés.
Competencias profesionales esenciales: alta capacidad de organización, orientación al cliente, proactividad, comunicación asertiva, polivalencia y capacidad para el trabajo en equipo.