Sector Alarm is one of Europe's leading security providers, specializing in monitored alarm systems for homes and small businesses across eight countries. With over 3,000 employees and more than 650,000 customers, the company is a major player in the European safety market, known for its high customer satisfaction ratings and advanced monitoring technology.

In Spain, the company has established a significant operational base, particularly in the Málaga region, which serves as a multilingual hub for its European operations. This makes Sector Alarm a prominent employer for international professionals and expats, offering roles that range from specialized technical support to multilingual customer service and sales across various Spanish cities.

Founded in 1995 in Norway by Jørgen Dahl, Sector Alarm has expanded across Europe through organic growth and strategic acquisitions. It entered the Spanish market to establish both a local service presence and a centralized international support hub.

For international professionals

Maintains a large international service center in Mijas (Málaga), which is a major hub for multilingual talent in southern Spain.
Regularly recruits for roles requiring Nordic languages (Norwegian, Swedish, Finnish) to support their primary markets from Spain.
Offers a fast-paced, multicultural environment with clear career progression paths in sales, customer experience, and technical operations.
Provides comprehensive training for new hires, making it accessible for professionals transitioning into the security industry.

This job was published 6 months ago

Retention, Reactivation, and Loyalty Phone Agent – Málaga

Sector Alarm Spain

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Sector Alarm, we put people at the center of everything we do. And that always begins with those who are part of our own company. We are an international company with over 30 years of experience, a leader in security in Europe, constantly growing and with a solid foundation built on stability, trust, and teamwork.

It is no coincidence that we have been recognized as a Great Place to Work for nine consecutive years, nor that we are service leaders in Spain. We believe in a way of working that is close, human, and collaborative, where every person counts and where professional development goes hand in hand with well-being and support.

Currently, we need to incorporate phone agents for our Retention and Loyalty team at our offices in Málaga.
If you are motivated by customer contact, daily challenges, and want to be part of a team that makes a difference, this is the place for you.

Which area are you applying for?

Our goal is clear: to retain, recover, and build loyalty with our customers.
We work with people, we listen, we negotiate, and we always look for solutions that generate value for both the customer and the company.

Within the team, there are different roles, depending on your experience and profile, but all share the same purpose and work in a coordinated manner.

What will you do in your day-to-day?

Depending on the assigned role, your functions may include:

Managing calls from customers requesting service cancellation, applying retention strategies.
Making proactive calls to customers who have cancelled to reactivate the service.
Contacting customers in debt situations, negotiating payment plans and agreements.
Resolving incidents and complaints in an empathetic and proactive manner.
Actively listening to the customer, understanding their needs, and offering personalized solutions.
Detecting reasons for churn and opportunities for service improvement.
Providing information and advice on the use of alarm systems and Sector Alarm products.

What profile are we looking for?

We are looking for people with attitude, ambition, and a desire to grow:

Previous experience in telephone customer service (experience in retention, loyalty, collections, or telesales is valued).
Good communication and negotiation skills.
Goal-oriented and able to handle demanding conversations.
Proficiency in IT tools (CRM, MS Office).
Advanced English.
Positive mindset, resilience, and high energy.

What do we offer?

Temporary contract and full-time hours (40h per week).
Competitive fixed salary + variable.
Being part of a Great Place to Work company.
Continuous training and real opportunities for professional development.
International, dynamic, and collaborative work environment.
National and international events and activities.

Joining Sector Alarm means accessing a stable project, with training from day one, continuous support, and real growth opportunities. You don't walk alone here: we accompany you, we listen to you, and we bet on your long-term evolution, because we know that when people grow, the company grows with them.

Being part of Sector Alarm is living a professional experience based on respect, closeness, and commitment. A culture where we take care of those who care, and where every day we work with a clear purpose: to protect what matters most, starting with our own team.

Sector Alarm prioritizes the hiring of people with a degree of disability equal to or greater than 33%.

Apply right now!

This salary range reflects the expected compensation based on the scope of the position, the required experience, and market references. The final offer may vary depending on qualifications and established internal criteria.

Spain - Salary Range

€18,000—€22,000 EUR

View original advert (Spanish)

En Sector Alarm ponemos a las personas en el centro de todo lo que hacemos. Y eso empieza, siempre, por quienes forman parte de nuestra propia compañía. Somos una empresa internacional con mas de 30 años de experiencia, líder de seguridad en Europa, en constante crecimiento y con una base sólida construida sobre la estabilidad, la confianza y el trabajo en equipo.

No es casualidad que hayamos sido reconocidos como Great Place to Work durante nueve años consecutivos, ni que seamos líderes en servicio en España. Creemos en una forma de trabajar cercana, humana y colaborativa, donde cada persona cuenta y donde el desarrollo profesional va de la mano del bienestar y el acompañamiento.

Actualmente, necesitamos incorporar agentes telefónicos para nuestro equipo de Retención y Fidelización en nuestras oficinas de Málaga.
Si te motiva el contacto con clientes, los retos diarios y quieres formar parte de un equipo que marca la diferencia, este es tu sitio.

¿A qué área estás aplicando?

Nuestro objetivo es claro: retener, recuperar y fidelizar a nuestros clientes.
Trabajamos con personas, escuchamos, negociamos y buscamos siempre soluciones que generen valor tanto para el cliente como para la compañía.

Dentro del equipo existen diferentes roles, según tu experiencia y perfil, pero todos comparten el mismo propósito y trabajan de forma coordinada.

¿Qué harás en tu día a día?

Según el rol asignado, tus funciones podrán incluir:

Gestionar llamadas de clientes que solicitan la cancelación del servicio, aplicando estrategias de retención.
Realizar llamadas proactivas a clientes dados de baja para reactivar el servicio.
Contactar con clientes en situación de deuda, negociando planes de pago y acuerdos.
Resolver incidencias y reclamaciones de forma empática y proactiva.
Escuchar activamente al cliente, entender sus necesidades y ofrecer soluciones personalizadas.
Detectar motivos de abandono y oportunidades de mejora del servicio.
Informar y asesorar sobre el uso de los sistemas de alarma y productos de Sector Alarm.

¿Qué perfil buscamos?

Buscamos personas con actitud, ambición y ganas de crecer:

Experiencia previa en atención telefónica al cliente (valorable retención, fidelización, recobros o televenta).
Buenas habilidades de comunicación y negociación.
Orientación a objetivos y capacidad para manejar conversaciones exigentes.
Manejo de herramientas informáticas (CRM, MS Office).
Inglés avanzado.
Mentalidad positiva, resiliencia y mucha energía.

¿Qué ofrecemos?

Contrato indefinido y jornada completa (40h semanales).
Salario fijo + variable competitivo.
Formar parte de una empresa Great Place to Work.
Formación continua y oportunidades reales de desarrollo profesional.
Ambiente de trabajo internacional, dinámico y colaborativo.
Eventos y actividades a nivel nacional e internacional.

Unirte a Sector Alarm significa acceder a un proyecto estable, con formación desde el primer día, apoyo continuo y oportunidades reales de crecimiento. Aquí no caminas solo: te acompañamos, te escuchamos y apostamos por tu evolución a largo plazo, porque sabemos que cuando las personas crecen, la compañía crece con ellas.

Formar parte de Sector Alarm es vivir una experiencia profesional basada en el respeto, la cercanía y el compromiso. Una cultura donde cuidamos de quienes cuidan, y donde cada día trabajamos con un propósito claro: proteger lo que más importa, empezando por nuestro propio equipo.

Sector Alarm prioriza la contratación de personas con un grado de discapacidad igual o superior al 33%.

¡Postúlate ahora mismo!

Este rango salarial refleja la compensación prevista en función del alcance del puesto, la experiencia requerida y las referencias del mercado. La oferta final puede variar en función de las cualificaciones y de los criterios internos establecidos.

España - Rango salarial

€18.000—€22.000 EUR