Sector Alarm is one of Europe's leading security providers, specializing in monitored alarm systems for homes and small businesses across eight countries. With over 3,000 employees and more than 650,000 customers, the company is a major player in the European safety market, known for its high customer satisfaction ratings and advanced monitoring technology.

In Spain, the company has established a significant operational base, particularly in the Málaga region, which serves as a multilingual hub for its European operations. This makes Sector Alarm a prominent employer for international professionals and expats, offering roles that range from specialized technical support to multilingual customer service and sales across various Spanish cities.

Founded in 1995 in Norway by Jørgen Dahl, Sector Alarm has expanded across Europe through organic growth and strategic acquisitions. It entered the Spanish market to establish both a local service presence and a centralized international support hub.

For international professionals

Maintains a large international service center in Mijas (Málaga), which is a major hub for multilingual talent in southern Spain.
Regularly recruits for roles requiring Nordic languages (Norwegian, Swedish, Finnish) to support their primary markets from Spain.
Offers a fast-paced, multicultural environment with clear career progression paths in sales, customer experience, and technical operations.
Provides comprehensive training for new hires, making it accessible for professionals transitioning into the security industry.

Trainer for Telefónica Commercial Network

Sector Alarm Spain

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Sector Alarm, we determine the future to create a safe, comfortable, and sustainable world. Our global team creates innovative solutions to improve our customers' security. We are passionate about improving the way people live, work, and enjoy. The future needs clear ideas to maintain our customers' safety, an entrepreneurial and collaborative mindset beyond borders; that is why Sector Alarm is a group present in Norway, Sweden, Finland, Ireland, Spain, France, Italy, and Portugal, and is in full expansion across all markets.

We are currently looking for a Telesales Trainer - SWA Coach Inhouse and Lead to Field for our headquarters in Málaga.

Responsibilities

Carry out the Onboarding process and initial Inhouse/Lead to Field training for new hires.
Monitor and support new hires, providing feedback to both collaborators and managers.
Design training materials related to sales techniques, speech, argumentation, and Inhouse/Lead to Field processes together with the manager.
Track and analyze training results, identifying the impact and areas for improvement.
Conduct side-by-side coaching with agents to ensure compliance with sales processes and procedures, as well as the correct use of the CRM.
Report and send feedback to managers regarding agent performance.
Stay up to date on the systems and tools necessary for the proper training of agents.

Required Profile

Essential experience in telesales.
Previous experience in training telesales networks is valued.
Experience or training in Coaching or similar is valued.
Advanced level in Power Point.
Communication, organization, and planning skills, and goal orientation.

Sector Alarm will prioritize the hiring of people with a certified disability degree equal to or greater than 33%.

What do we offer?

We are a company with a positive culture driven by ambitious people. We have fun and celebrate our achievements. Satisfied employees are our strongest resource, and we offer opportunities for them to grow and develop professionally and personally. We are an innovative company with a drive for continuous improvement, and we want to give you the opportunity to be part of the future of Sector Alarm.

Permanent contract with a stable schedule of 40 hours per week.
Salary according to your experience and the value you bring from day one.
Be part of a company certified as a Great Place to Work, where well-being, culture, and growth are a reality.
Participation in national and international events and activities.
International, dynamic, and collaborative work environment, with real opportunities for professional development and growth.

We look forward to receiving your application!

View original advert (Spanish)

En Sector Alarm determinamos el futuro para crear un mundo seguro, cómodo y sostenible. Nuestro equipo global crea soluciones innovadoras para mejorar la seguridad de nuestros clientes. Nos apasiona mejorar la manera en la que la gente vive, trabaja y disfruta. El futuro necesita ideas claras para mantener la seguridad de nuestros clientes, una mentalidad emprendedora y colaborativa más allá de las fronteras; por eso Sector Alarm es un grupo presente en Noruega, Suecia, Finlandia, Irlanda, España, Francia, Italia y Portugal y en plena expansión en todos los mercados.

Actualmente estamos en la búsqueda de un Formador/a en ventas telefónicas - SWA Coach Inhouse y Lead to Field para nuestra central en Málaga.

Responsabilidades

Realizar el proceso de Onboarding y primeras formaciones en Inhouse/Lead to Field para nuevas incorporaciones.
Hacer seguimiento y acompañamiento de las nuevas incorporaciones proporcionando feedback tanto a los colaboradores como a los managers.
Diseñar el material para la formación relacionada con técnicas de venta, speech, argumentación y procesos de Inhouse/Lead to Field conjuntamente con el mánager.
Realizar el seguimiento y analizar los resultados de la formación identificando el impacto y las áreas de mejora.
Realizar acompañamientos a los agentes para asegurar el cumplimiento de los procesos y procedimientos de venta así como el uso correcto del CRM.
Reportar y enviar feedback a los managers sobre el performance de los agentes.
Actualizarse sobre los sistemas y herramientas necesarios para la formación adecuada de los agentes.

Perfil requerido

Indispensable experiencia en ventas telefónicas.
Valorable experiencia previa en la formación de redes de venta telefónica.
Valorable experiencia o formación en Coaching o similar.
Nivel avanzado en Power Point.
Habilidades de comunicación, organización y planificación y orientación a objetivos.

Sector Alarm priorizará la contratación de personas con un grado de discapacidad certificada igual o superior al 33%.

¿Qué ofrecemos?

Somos una empresa con una cultura positiva impulsada por gente ambiciosa. Nos divertimos y celebramos nuestros logros. Los empleados satisfechos son nuestro recurso más fuerte y ofrecemos oportunidades para que crezcan y se desarrollen profesional y personalmente. Somos una empresa innovadora con afán de mejora continua y queremos darte la oportunidad de formar parte del futuro de Sector Alarm.

Contrato indefinido con jornada estable de 40 horas semanales.
Salario acorde a tu experiencia y al valor que aportes desde el primer día.
Formar parte de una empresa certificada como Great Place to Work, donde el bienestar, la cultura y el crecimiento son una realidad.
Participación en eventos y actividades nacionales e internacionales.
Entorno de trabajo internacional, dinámico y colaborativo, con oportunidades reales de desarrollo y crecimiento profesional.

¡Esperamos con interés recibir tu solicitud!