Sector Alarm is one of Europe's leading security providers, specializing in monitored alarm systems for homes and small businesses across eight countries. With over 3,000 employees and more than 650,000 customers, the company is a major player in the European safety market, known for its high customer satisfaction ratings and advanced monitoring technology.

In Spain, the company has established a significant operational base, particularly in the Málaga region, which serves as a multilingual hub for its European operations. This makes Sector Alarm a prominent employer for international professionals and expats, offering roles that range from specialized technical support to multilingual customer service and sales across various Spanish cities.

Founded in 1995 in Norway by Jørgen Dahl, Sector Alarm has expanded across Europe through organic growth and strategic acquisitions. It entered the Spanish market to establish both a local service presence and a centralized international support hub.

For international professionals

Maintains a large international service center in Mijas (Málaga), which is a major hub for multilingual talent in southern Spain.
Regularly recruits for roles requiring Nordic languages (Norwegian, Swedish, Finnish) to support their primary markets from Spain.
Offers a fast-paced, multicultural environment with clear career progression paths in sales, customer experience, and technical operations.
Provides comprehensive training for new hires, making it accessible for professionals transitioning into the security industry.

Back Office - Telesales Department

Sector Alarm Spain

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Sector Alarm, we put people at the center of everything we do. And that always begins with those who are part of our own company. We are an international company with more than 30 years of experience, a security leader in Europe, in constant growth and with a solid foundation built on stability, trust, and teamwork.

It is no coincidence that we have been recognized as a Great Place to Work for nine consecutive years, nor that we are service leaders in Spain. We believe in a close, human, and collaborative way of working, where every person counts and where professional development goes hand in hand with well-being and support.

For all these reasons, we require the incorporation of a Back office profile for the telesales department located in our headquarters in Málaga Capital:

Responsibilities

Administrative tasks derived from sales management within our Call Center
Administrative support for the telesales department to schedule technical visits or installations and follow up on availability in collaboration with other departments.
Confirmation of appointments to avoid cancellations
Identification of sales quality.
Reporting and monitoring of sales and installations.

Required Profile

Professional experience in telephone customer service functions
Advanced level in Office suite
Knowledge and experience in CRM management
High level of English is valued
Knowledge of telesales procedures

Sector Alarm will prioritize the hiring of people with a certified disability degree equal to or greater than 33%.

What do we offer?

Joining Sector Alarm means accessing a stable project, with training from day one, continuous support, and real growth opportunities. Here you do not walk alone: we accompany you, we listen to you, and we bet on your long-term evolution, because we know that when people grow, the company grows with them.

Being part of Sector Alarm is living a professional experience based on respect, closeness, and commitment. A culture where we take care of those who care, and where every day we work with a clear purpose: to protect what matters most, starting with our own team.

View original advert (Spanish)

En Sector Alarm ponemos a las personas en el centro de todo lo que hacemos. Y eso empieza, siempre, por quienes forman parte de nuestra propia compañía. Somos una empresa internacional con mas de 30 años de experiencia, líder de seguridad en Europa, en constante crecimiento y con una base sólida construida sobre la estabilidad, la confianza y el trabajo en equipo.

No es casualidad que hayamos sido reconocidos como Great Place to Work durante nueve años consecutivos, ni que seamos líderes en servicio en España. Creemos en una forma de trabajar cercana, humana y colaborativa, donde cada persona cuenta y donde el desarrollo profesional va de la mano del bienestar y el acompañamiento.

Por todo ello precisamos de la incorporación de un perfil de Back office para el departamento de televentas situada en nuestras oficinas centrales de Málaga Capital:

Responsabilidades

Tareas administrativas derivadas de la gestión de ventas dentro de nuestro Call Center
Soporte administrativo para el departamento de televenta para agendar visitas técnicas o instalaciones y seguimiento de disponibilidad colaborando con otros departamentos.
Confirmación de citas para evitar cancelaciones
Identificación de calidad de las ventas.
Reporte y seguimiento de las ventas e instalaciones.

Perfil requerido

Experiencia profesional en funciones de atención telefónica
Nivel avanzado en paquete office
Conocimiento y experiencia en gestion de CRM
Valorable nivel inglés alto
Conocimiento de procedimientos de televenta

Sector Alarm priorizará la contratación de personas con un grado de discapacidad certificada igual o superior al 33%.

¿Qué ofrecemos?

Unirte a Sector Alarm significa acceder a un proyecto estable, con formación desde el primer día, apoyo continuo y oportunidades reales de crecimiento. Aquí no caminas solo: te acompañamos, te escuchamos y apostamos por tu evolución a largo plazo, porque sabemos que cuando las personas crecen, la compañía crece con ellas.

Formar parte de Sector Alarm es vivir una experiencia profesional basada en el respeto, la cercanía y el compromiso. Una cultura donde cuidamos de quienes cuidan, y donde cada día trabajamos con un propósito claro: proteger lo que más importa, empezando por nuestro propio equipo.