Field Service Engineer

Barcelona, Spain·Full-time·Added 14 days ago

Sysmex

2 open roles

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What they offer

Full-time hours
Per the ad.

What they ask for

Have the right to work in Spain
Sysmex doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in Barcelona
No relocation package mentioned.

The role

What you'll do

We are looking for a Field Service Engineer who wants to consolidate a career being a part of a leading in vitro diagnostic company that has been growing enormously during the last 15 years.

As an expert professional in your area, you will be joining our Technical Services Department supporting the assigned region (Cataluña - Valencia). You will be responsible of ensuring and maximizing the customer satisfaction with Sysmex product lines.

🚀 What will you do?

Ensure exceptional customer support for all Sysmex products and solutions in your assigned geographical area.
Attend customer visits to perform corrective interventions, ensuring the reliable performance of our installed base.
Execute installations, manage warranty services, and carry out preventive and corrective maintenance.
Report back on field quality issues, contributing to continuous improvement and product reliability.
Monitor and maintain the performance and accuracy of installations, detecting and solving system errors efficiently.
Keep physicians and lab personnel informed about proper system operation, ensuring high-quality diagnostics.
Deliver basic technical training to users post-installation, enabling smooth onboarding and confident usage.
Provide on-site support to Sales and Marketing teams during congresses, workshops and product demonstrations.
Collaborate with Sales to maximize customer satisfaction and optimize commercial results in your territory.

What do you need to successfull

Bachelor's/Master's Degree in Engineering or Biosciences
Advanced Certificate in electronics and/or equivalent industry experience
Native level of Spanish and fluent in English
Technical electronic equipment background, between 3-5 years of experience managing technical teams (IVD industry)
Knowledge as a user of PC tools and software applications
Capable of working independently and to work under stressful situations

Competencies

Driving Business Value and Execution

Leading and Developing People

Applying Technical Mastery

Building Communication and Collaboration

Navigating Diverse and International Environments

Showing Engagement and Motivation

Pay & benefits

What you'll get

Flexible Compensation Plan in public transports, restaurants, kindergarden, medical insurance for family, etc.
Flexible working hours and hybrid work model
Subsidized gym membership
Health & dental insurance
Referral program bonus - When you introduce us with people as talented as you
Baby friendly company
Excellent, dynamic, and multicultural environment

Here you have our talent website in case you want to take a look at some current and real examples:

https://talent.sysmex.es/

Key Facts

Available Location(s): Spain, Barcelona

Workplace Model: Hybrid | Employment Type: Full-Time | Weekly Hours: 39.1

Contact: Agustin Abatemarco | Mail: [email protected]

Discover Sysmex España S.L.

Website

Did we spark your interest? Then we look forward to receiving your application.

Sysmex Spain is a subsidiary of Sysmex Europe, a healthcare technology company specialising in in vitro diagnostics. Founded in 2010, our subsidiary is a benchmark within the group in the field of Life Science, which was its core business line at the time of its foundation. We currently have more than 170 employees and have expanded our activity into new areas of diagnostics, notably haematology.

Globally, Sysmex has more than 50 years of history and operates in more than 190 countries and regions, helping healthcare professionals around the world by providing them with a wide range of medical diagnostic products and solutions. We are currently one of the world's leading medical diagnostic companies and a leader in haematology diagnostics and services.

About Sysmex

Sysmex is a global leader in in vitro diagnostics, specializing in hematology, urinalysis, and hemostasis testing systems. The company develops, manufactures, and distributes diagnostic instruments, reagents, and software used in laboratories worldwide, with a strong focus on improving healthcare outcomes through advanced testing technologies. Sysmex operates in over 190 countries and employs approximately 12,000 people globally, with regional headquarters in Europe, the Americas, and Asia-Pacific.

Industry: In Vitro Diagnostics and Medical Equipment
Founded: 1968
Employees: 10,000–15,000
Headquarters: Kobe, Japan
In Spain: Barcelona, Madrid
Website: sysmex.es

Good to know if you are moving

Sysmex has a subsidiary in Spain (Sysmex España S.L.) with offices in Barcelona and Madrid, offering local employment opportunities.
The company is a global leader in in vitro diagnostics, providing stable and innovative work in the healthcare technology sector.
Spanish operations are part of Sysmex Europe SE, which may offer cross-border career mobility within Europe.
The company values diversity and inclusion, with a global workforce of around 12,000 employees from various cultural backgrounds.

All open roles at Sysmex