French Help Desk Specialist - Alcantara

This is a full-time position supporting one of our global partner projects across various industries. You would be working within a large international platform that collaborates with major brands to provide high-quality services and solutions.

Role Description

As a Customer Service Advisor for the French market, you will handle customer inquiries through inbound calls, chat, and back-office tasks.

Responsibilities may vary depending on the project but generally include customer support, issue resolution, answering questions, managing requests, and providing solutions in a professional, empathetic, and results-oriented manner.

Requirements

• Previous experience in Customer Service, Support, or similar roles
• Strong communication and interpersonal skills
• Ability to manage inbound calls, chat, and back-office channels
• Fluency in French (native/C1) and a good level of English
• Experience in international environments is an advantage
• Self-motivated, adaptable, and customer-focused
• EU Passport or Portuguese Residence Card

Work Model

• On-site or Remote positions available
• Remote roles require candidates to be based in Greece*
• Projects across different industries (technology, digital platforms, consumer services, and more)

What We Offer

• Competitive compensation package
• Performance bonus
• Additional benefits (e.g., meal card, private health insurance depending on the project)
• International work environment
• Full training & continuous coaching
• Supportive team culture
• Flexible schedules

Start dates from January 2026*

Interested or know someone who might be? Send your CV in English to [email protected].