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Junior Audiovisual Systems Support - Galicia

Telefónica
Telefónica
Madrid, SpainOn-siteCompetitiveAdded 1 month agoJuniorPermanent

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Who are we?

Telefónica Servicios Audiovisuales (TSA) is the Telefónica Group company that has been creating broadcast audiovisual solutions since 1993.

Headquartered in Spain with an office in Latin America, TSA stands out for its international nature, offering broadcast and multimedia services and solutions anywhere in the world. We offer consultancy, design, and end-to-end broadcast audiovisual project integration solutions, comprehensive solutions for television production, innovation projects such as those based on AI, and video platform services for DTH, IPTV, OTT, channel broadcasting, etc. Our projects and services are further complemented by training, coaching, and support with different service levels.

We also manage the largest fully private teleport in Spain, through which more than 700 television and radio channels are distributed, in addition to offering Internet, Starlink, LAN, VoIP, and data access.

Our experience has been forged over the years through the design, execution, and support of numerous projects and services, both our own and those of our clients.

We believe in customer orientation, innovation, and flexibility, and our commitment is to promote technological solutions for our clients that adapt to the changing needs of a constantly evolving audiovisual world.

Vacancy Area

The Engineering and External Support area of Telefónica Servicios Audiovisuales provides maintenance services according to the SLA requirements of the projects in execution.

We primarily integrate digital production and IP video systems in Television and Radio Broadcast environments, which include all inherent processes for both preventive and corrective maintenance.

What will be your main functions?

Your main functions include:

  • Providing support services for digital production systems.
  • Participating in incident resolution as second-level support.
  • Collecting data and logs in cases where the next level must intervene.
  • Installation of patches, updates, and preventive and corrective maintenance tasks for production systems.

What do we need from you?

Education:

We will value a degree or training inHigher Degree in Network Computer Systems Administration (ASIR), a Degree in Telecommunications or Computer Engineering, or equivalent experience.

Languages:

Intermediate/high level of spoken and written English is valued.

Experience:

We will value:

  • Familiarity with interpreting network infrastructure diagrams and functional diagrams of audiovisual and IT solutions, user manuals, and configuration and usage guides for audiovisual equipment.
  • Customer orientation regarding the attention and collection of incidents, investigation and follow-up, as well as presentation of progress and results.
  • Ability to provide solutions.
  • Familiarity with support management methodologies, incident tracking tools, or other ticketing and management platforms.
  • Experience dealing with providers for opening and following up on incidents.
  • Analytical capacity for anticipating problems, and autonomy and decision-making for evaluating alternatives and solutions.
  • Ability to organize multidisciplinary workgroups and manage multiple simultaneous tasks.
  • Orientation towards task completion and achievement of milestones, with great capacity for self-management and time control.

Technical Knowledge:

Valued knowledge:

  • Configuration and administration of digital production systems in Broadcast environments.
  • Knowledge of specific storage system technologies, NAS, SAN...
  • Knowledge and experience in Windows and Linux Operating Systems at an administration level and in the environment of all types of client/server applications TCP/IP, UDP, DNS, FTP, SNMP, DHCP, TELNET, SSH, NTP.
  • Knowledge or experience in virtualized environment software, Vmware, Hyper-V, among others.
  • Experience or knowledge of the administration and supervision of Audio and Video Production Systems based on IT platforms will be valued, with special value placed on knowledge of Dalet Galaxy and Avid platforms.
  • Experience in networks and switch management at a support and incident management level, CISCO, DELL, ENTERASYS etc. Experience configuring networks or specific certifications is valued.
  • Knowledge of audio and video equipment in professional environments, digital consoles, processors, synchronization, distribution will be valued.

Location:

  • Santiago de Compostela, A Coruña, Galicia.
  • On-site at the client's facilities.

Advantages of joining our team:

  • Permanent Contract.
  • We value flexibility, positioning ourselves as a benchmark in new ways of working, schedules, workdays, and work-life balance measures.
  • Availability to activate the pension plan with the corresponding contributions from the participant and the company.
  • Life insurance and private medical insurance (100% paid by the company).
  • Restaurant card, according to the agreement.
  • 100% IT supplement.
  • Parking access at the corporate headquarters.
  • You will have exclusive discounts for being a Telefónica employee on different products and services.
  • Free access to language training (English, German, and Portuguese) as well as to the Telefónica University and various courses on the E-learning platform.
  • You can stay up to date with digitalization (Digital Office, Data Analytics, Automation, and Artificial Intelligence).
  • Boosting your professional development through continuous training adapted to your needs and motivations.
  • Being part of great national and international projects in the audiovisual world.
  • Telefónica is one of the companies recognized as a Top Employer brand, for its environment favoring personal and professional growth.

When you join Telefónica

You join nearly 100 years of history, a team of 106 nationalities present in more than 35 countries. You join a team that works to connect people wherever they are, without borders. A team that is leading the digital revolution with the enthusiasm of the first day in all our businesses, creating the best digital ecosystem for our customers: Network, IoT, Cloud, Cybersecurity, Innovation etc. At Telefónica, you have everything you need to create the best version of yourself. We need people like you to join this great challenge, who want to create the Telefónica of tomorrow.

At Telefónica, we bet on new ways of working and are leaders in the implementation of Digital Disconnection under the principle "Disconnect to Reconnect".

#SomosDiversos

We are convinced that diverse and inclusive teams are more innovative, transformative, and achieve better results. Therefore, we promote and guarantee the inclusion of all people regardless of gender, age, sexual orientation and identity, culture, disability, or any other personal condition.

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