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Tech_SSE Technician - Netskope (Security Service Edge)

Telefónica
Telefónica
Madrid, SpainOn-siteCompetitiveAdded 1 month ago

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

WHAT IS TELEFONICA TECH?

Telefónica Tech is the leading digital transformation company of the Telefónica Group. We have a wide range of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, with which we accompany our clients in their digital transformation.

We are a group of more than 6,200 brave people who work daily from different parts of the world to achieve excellence, through leadership based on transparency and team spirit. If you identify with our pillars, we look forward to meeting you!

www.telefonicatech.com

WHAT DO WE DO IN THE TEAM?

In the MANAGED SERVICES & INTEGRATION unit of Telefónica Cybersecurity & Cloud Tech, we deploy and manage security services for end customers. Specifically, from the Integration department and once the sales stage is completed, we will be responsible for implementing projects involving numerous cybersecurity technologies.

WHAT WILL YOUR DAY-TO-DAY BE LIKE?

Your mission will be to participate in the deployment and migration of projects related to SSE technologies, mainly Netskope.

Your day-to-day:

  • Resolution of customer cases (incidents and requests) associated with SE technologies such as Netskope.
  • Opening and leading cases with the manufacturer.
  • Following described level 2/3 operation procedures, proposing improvements to them.
  • Creation of deliverables such as weekly reports, monthly reports, etc.

At a technical level for existing platforms:

  • Configure/modify/monitor the necessary policies in secure browsing/dlp/cassb technologies such as Netskope.
  • Continuous analysis of the various security policies configured in the technology modules without affecting protected assets, whether by switching various signatures and controls to block mode or by detecting possible false positives that could lead to product impact and subsequent customer operational issues.
  • Definition and maintenance of base policies that take into account that increase in security and new functionalities that SE technologies may offer.
  • Respond to threats that may pose a risk to the organization.
  • Perform the supervision, adaptation, and sending of critical incident reports committed to the client.
  • Evaluate the deployment of new policies or modules related to the previously described technologies.
  • Participation in incident response, collaborating with the team in charge of it.

AND FOR THIS, WE BELIEVE IT WOULD BE IDEAL IF YOU HAD...

Experience

Experience with Netskope or the aforementioned technologies (+ 1 year)

Experience in security systems administration (+1 year)

Education

Required:

  • Degree in Telecommunications Engineering, Computer Science, Software Engineering, Systems Engineering or related fields. Also possibility of higher vocational training related to the above.

Desirable:

  • Certification in technologies such as Netskope or others like Zscaler, Palo Alto Prisma, Cisco Secure Access.
  • Certifications associated with operation and project management.

Technical Knowledge

  • Knowledge of browsing and DLP technologies.
  • Advanced knowledge in networking.
  • Knowledge of web environments, WEB protocols, API, etc.
  • Programming knowledge in bash, Python.
  • Cloud knowledge: AWS, Microsoft, etc.
  • Knowledge of virtualization environments: Vmware and similar.

To perform the role, the skills that would fit the team and the project would be:

  • Teamwork
  • Customer communication
  • Decision-making ability
  • Incident analysis and resolution

Languages

    • Native Spanish
    • English Level B2

WHAT DO WE OFFER?

• Work-life balance measures and flexible hours.
• Continuous training and certifications.
• Hybrid remote work model.
• Attractive social benefits package.
• Excellent dynamic and multidisciplinary work environment.
• Volunteering programs.



#SomosDiversos #Fomentamosigualdad


We are convinced that diverse and inclusive teams are more innovative, transformative, and achieve better results.
Therefore, we promote and guarantee the inclusion of all people regardless of gender, age, sexual orientation and identity, culture, disability, or any other condition.

We want to meet you! 😊

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Need a visa? No sponsorship mentioned, and this kind of work is rarely sponsored in Spain. See which routes exist