Functional Consultant – Corporate Banking (Digital Channels and Business Processes) - SONG

We are looking for a Functional Consultant with experience in Corporate Banking to join our team in Madrid. This role has a strong focus on understanding the banking business, optimizing processes, and the evolution of digital channels (web and app) for corporate banking clients.

The role will focus on supporting end-to-end initiatives, from defining business needs to their deployment, acting as a bridge between the business and delivery teams. Knowledge of CRM, automation, and customer journeys will be considered a support to the model, not the main focus of the position.

• Act as a functional liaison between the business and delivery teams, understanding corporate banking needs and translating them into actionable initiatives.
• Analyze, define, and optimize corporate banking business processes, with a special focus on their digitalization and operational efficiency.
• Participate in the definition and evolution of digital channels (web and app), ensuring a coherent experience aligned with commercial and service objectives.
• Collaborate in defining digital interaction and relationship models with corporate banking clients, with an end-to-end view of the lifecycle.
• Support the definition and launch of commercial and functional initiatives, ensuring their alignment with products, processes, and banking channels.
• Analyze business results and KPIs to drive the continuous improvement of processes and digital channels.
• Develop and maintain monitoring dashboards and executive reporting (Power BI), focusing on adoption, performance, and business value.
• Collaborate closely with internal teams (business, marketing, technology, data) from an advisory and consulting standpoint, providing a functional perspective and knowledge of the banking sector.

BENEFITS:

At Accenture, a company recognized as a Great Place To Work®, we advocate for a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients. A connection that strengthens our culture of inclusion and diversity and has positioned us, according to Refinitiv, as the most diverse company in the world.

Additionally, we offer other benefits such as:

• Medical, life, and accident insurance
• Medical service and wellness programs
• Flexible compensation program and stock purchase
• Flexibility programs (working hours, days off, vacation...)
• Individualized training plan
• Sustainability programs and the Accenture Foundation
• Employee network for diversity
• Other benefits: Bankinter office with special conditions and profit sharing

Accenture Song

is the place where experiences are designed to improve people's lives. We reimagine industries, products, and services. If you believe that our clients will only gain relevance through technology and digitalization, your place is with us.

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

• Experience in consulting or functional roles related to corporate banking.
• Solid knowledge of the banking business, especially products, commercial processes, and relationships with corporate banking clients.
• Experience in business processes and digital channels (web, app) from a functional perspective.
• Ability to understand business needs and translate them into clear functional requirements.
• Experience in data analysis, KPI definition, and reporting (Power BI or other similar tools).
• Experience with CRM and marketing automation platforms (Salesforce, Adobe, Marketing Cloud, etc.) from a functional approach will be valued.
• Good communication skills, client relationship management, and teamwork.
• English level B2.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other legally protected status. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Buscamos un/a Consultor/a Funcional con experiencia en Banca Empresas, para incorporarse a nuestro equipo en Madrid. Se trata de un rol con fuerte orientación al entendimiento del negocio bancario, la optimización de procesos y la evolución de los canales digitales (web y app) para clientes de banca empresas.

El rol estará enfocado en acompañar iniciativas end‑to‑end, desde la definición de necesidades de negocio hasta su despliegue, actuando como nexo entre negocio y equipos de delivery. El conocimiento de CRM, automatización y customer journeys se considerará un elemento de apoyo al modelo, no siendo el foco principal de la posición.

• Actuar como interlocutor/a funcional entre negocio y equipos de delivery, entendiendo las necesidades de banca de empresas y traduciéndolas en iniciativas accionables.
• Analizar, definir y optimizar procesos de negocio de banca empresas, con especial foco en su digitalización y eficiencia operativa.
• Participar en la definición y evolución de los canales digitales (web y app), asegurando una experiencia coherente y alineada con los objetivos comerciales y de servicio.
• Colaborar en la definición de modelos de relación e interacción digital con clientes de banca empresas, con una visión end‑to‑end del ciclo de vida.
• Acompañar la definición y lanzamiento de iniciativas comerciales y funcionales, asegurando su alineación con productos, procesos y canales bancarios.
• Analizar resultados y KPIs de negocio para impulsar la mejora continua de procesos y canales digitales.
• Elaborar y mantener dashboards de seguimiento y reporting ejecutivo (Power BI), con foco en adopción, performance y valor de negocio.
• Colaborar estrechamente con equipos internos (negocio, marketing, tecnología, data) desde una posición de advisory y consulting, aportando visión funcional y conocimiento del sector bancario.

BENEFICIOS:

En Accenture, compañía reconocida como Great Place To Work®, apostamos por un modelo híbrido de trabajo que, gracias a la tecnología y a nuestras instalaciones, nos permite mantener la conexión humana esencial para trabajar con nuestros equipos y clientes. Una conexión que fortalece nuestra cultura de inclusión y diversidad y nos ha posicionado, según Refinitiv, como la empresa más diversa del mundo.

Además, te ofrecemos otros beneficios como:

• Seguro médico, de vida y accidentes
• Servicio médico y programas de bienestar
• Programa de retribución flexible y compra de acciones
• Programas de flexibilidad (horaria, días libres, vacaciones...)
• Itinerario formativo individualizado
• Programas de sostenibilidad y Fundación Accenture
• Red de empleados por la diversidad
• Otros beneficios: Oficina Bankinter con condiciones especiales y reparto de beneficios

Accenture Song

es el lugar donde se diseñan experiencias que ayudan a mejorar la vida de las personas. Reimaginamos las industrias, productos y servicios. Si crees que nuestros clientes solo ganarán relevancia a través de la tecnología y la digitalización, tu lugar está con nosotros.

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

• Experiencia en consultoría o roles funcionales vinculados a banca de empresas.
• Conocimiento sólido del negocio bancario, especialmente productos, procesos comerciales y relación con clientes de banca empresas.
• Experiencia en procesos de negocio y canales digitales (web, app), desde una perspectiva funcional.
• Capacidad para entender necesidades de negocio y transformarlas en requisitos funcionales claros
• Experiencia en análisis de datos, definición de KPIs y reporting (Power BI u otras herramientas similares).
• Se valorará experiencia con plataformas de CRM y/o marketing automation (Salesforce, Adobe, Marketing Cloud, etc.) desde un enfoque funcional.
• Buenas habilidades de comunicación, relación con cliente y trabajo en equipo.
• Nivel de inglés B2.

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.