Accor is a world-leading hospitality group with a vast portfolio of over 5,000 properties across 110 countries, ranging from luxury brands like Fairmont and Sofitel to economy staples like ibis. As a global leader in the travel and lifestyle sector, the company operates a massive network of hotels, resorts, and residences, supported by a workforce of nearly 300,000 employees worldwide.

In Spain, Accor has a robust presence with a significant number of hotels in key hubs such as Madrid, Barcelona, and the Balearic Islands. The company is highly relevant for international professionals due to its structured internal mobility programs and its "Heartist" culture, which emphasizes diversity and professional growth. Their Spanish operations frequently seek multilingual talent for both corporate roles and high-end guest services in their luxury and lifestyle segments.

Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson with the opening of the first Novotel hotel in Lille, France. Over the decades, it grew into Europe's largest hotel group through strategic acquisitions of brands like Sofitel, Motel 6, and Fairmont Raffles Hotels International.

Breakfast Room Waiter - Bar 25 Hours Per Week (f,m,x)

Accor

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Company Description

What we offer our team members:

A beautiful hotel to work in, located in the heart of Madrid, where we have created an incredible atmosphere for guests, but for the team as well!
Become a Heartist and work in an environment that encourages you to be yourself and unleash your creativity!
A Benefits Card offering discounted rates at Accor hotels worldwide.
Opportunity to develop your talent and grow within your hotel and globally!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent

Job Description

What your day will look like:

Welcoming our guests before, during, and after service.
Replenishing, monitoring, and cleaning the breakfast service
Providing exceptional service in every guest interaction and handling customer-related situations by offering solutions that meet their needs.
Proudly communicating the hotel's storytelling, seeking sales opportunities, and offering a personalized customer experience.
You will have rotating shifts from Monday to Sunday with 2 consecutive days off per week.
Applying health and safety regulations regarding cleanliness
Order management.

Requirements

What we are looking for in you:

A service-oriented personality is essential, as is previous experience!
Fluent English is basic, as our clientele is international. French is highly valued.
We need you to be responsible, capable of solving problems, polite, and with good communication skills.
Possessing a Food Handler's certificate is an advantage.

View original advert (Spanish)

Descripción de la empresa

Qué ofrecemos a los miembros de nuestro equipo:

Un hotel precioso en el que trabajar en pleno centro de Madrid en el que hemos creado un ambiente increíble para los huéspedes, pero para el equipo también!
Convertirte en un Heartist y trabajar en un ambiente que fomenta que seas tú mismo y liberes tu creatividad!
Tarjeta de Beneficios que ofrece tarifas con descuento en los hoteles Accor en todo el mundo.
Oportunidad para desarrollar su talento y crecer dentro de su hotel y en todo el mundo!
Nuestro compromiso con la Diversidad & Inclusión: Somos una empresa inclusiva y nuestra ambición es atraer, reclutar y promover talentos diversos

Descripción del empleo

Cómo será tu día:

Dar la bienvenida a nuestros clientes antes, durante y después del servicio.
Reposición, control y limpieza del servicio de desayuno
Ofrecerás un servicio excepcional en cada encuentro con el cliente y afrontarás las situaciones relativas al trato con este, ofreciéndole soluciones que satisfagan sus necesidades.
Comunicarás el storytelling del hotel con orgullo, buscando oportunidades de venta y ofreciendo una experiencia personalizada al cliente.
Tendrás turnos rotativos de lunes a domingo con descanso de 2 días semanales consecutivos.
Aplicarás las normas sanitarias relativas a la limpieza
Gestión de pedidos.

Requisitos

Cómo nos gustaría que seas:

Una personalidad enfocada en el servicio es esencial y tener experiencia previa también lo es!
Hablar un ingles fluido es básico, porque nuestro cliente es internacional. El francés es muy valorable.
Necesitamos que seas responsable, capaz de resolver problemas, educado y con buenas dotes de comunicación.
Estar en posesión del título de Manipulador de alimentos es valorable.