Accor is a world-leading hospitality group with a vast portfolio of over 5,000 properties across 110 countries, ranging from luxury brands like Fairmont and Sofitel to economy staples like ibis. As a global leader in the travel and lifestyle sector, the company operates a massive network of hotels, resorts, and residences, supported by a workforce of nearly 300,000 employees worldwide.

In Spain, Accor has a robust presence with a significant number of hotels in key hubs such as Madrid, Barcelona, and the Balearic Islands. The company is highly relevant for international professionals due to its structured internal mobility programs and its "Heartist" culture, which emphasizes diversity and professional growth. Their Spanish operations frequently seek multilingual talent for both corporate roles and high-end guest services in their luxury and lifestyle segments.

Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson with the opening of the first Novotel hotel in Lille, France. Over the decades, it grew into Europe's largest hotel group through strategic acquisitions of brands like Sofitel, Motel 6, and Fairmont Raffles Hotels International.

Multipurpose Receptionist (Interim)

Accor

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

Previous experience and languages will be valued.

Job Description

Company Description

Are you familiar with IBIS Fuenlabrada, a 131-room hotel located in Fuenlabrada?

Ibis, Europe's first budget hotel, is known for its attentive and efficient service.

Ibis trains and supports you daily to meet your expectations and those of our customers. Joining our hotel is also an opportunity to join the Grape Hospitality group, with its network of 110 hotels and 80 restaurants in France and Europe, driven by the values of innovation, well-being at work, and sustainable development.

Job Description

What do we expect from you?

Customer and employee trends are constantly changing. To optimize the turnover and operational profitability of your department (reception and housekeeping), you will successfully lead the necessary changes to offer customers an unforgettable experience.

To achieve this, working in rotating morning, afternoon, and night shifts from Monday to Sunday:

You pamper your customers throughout their stay and respond appropriately to their expectations. With you, service quality is non-negotiable!

You adopt a collaborative, positive, and responsible leadership style. It is important to have autonomy and not be afraid to make decisions.
You are eager to learn in a dynamic environment; you will never leave without learning something new!
You perform and oversee the administrative and operational management of the team.
You have a commercial vision.
You master all accommodation techniques (reception and housekeeping) and apply them brilliantly every day. Whatever you don't know, we will teach you! You also enjoy helping your team in the restaurant.

Requirements

Previous experience and languages will be valued.

Additional Information

Previous experience and languages will be valued. It is important to have a car as we are located on an access road next to the Cobo Calleja industrial estate.

View original advert (Spanish)

Descripción de la empresa

¿Conoces el IBIS Fuenlabrada, un hotel de 131 habitaciones situado en Fuenlabrada?

Ibis, el primer hotel económico de Europa, es conocido por su servicio atento y eficaz.

Ibis te forma y te acompaña a diario para responder a tus expectativas y a las de nuestros clientes. Unirte a nuestro hotel es también una oportunidad para unirte al grupo Grape Hospitality, con su red de 110 hoteles y 80 restaurantes en Francia y Europa, impulsados por los valores de innovación, bienestar en el trabajo y desarrollo sostenible.

Descripción del empleo

¿Qué esperamos de ti?

Las tendencias de clientes y empleados cambian constantemente. Para optimizar el volumen de negocio y la rentabilidad operativa de tu departamento (recepción y pisos), dirigirás con éxito los cambios necesarios para ofrecer a los clientes una experiencia inolvidable.

Para ello tú, en turnos rotativos de mañana, tarde y noche de lunes a domingo:

Mimas a tu clientes durante toda su estancia y respondes adecuadamente a sus expectativas. Contigo, ¡la calidad del servicio no es negociable!

Adoptas un estilo de liderazgo colaborativo, positivo y responsable. Es un importante tener autonomía y no tener miedo de tomar decisiones.
Tienes ganas de aprender en un entorno dinámico, ¡nunca te irás sin aprender algo más!
Realizas y controlas la gestión administrativa y operativa del equipo.
Tienes visión comercial.
Dominas todas las técnicas de alojamiento (recepción y pisos) y las aplicas con brillantez cada día. ¡Lo que no sepas, nosotros te lo enseñamos! También te gusta disfrutas ayudando a tu equipo en restaurante.

Requisitos

Se valorará experiencia previa e idiomas.