Receptionist

Company Description

SO/ Sotogrande is a tribute to fashion and design, gastronomy, wellness, and golf on the Andalusian coast. Surrounded by green hills and valleys with views of the Mediterranean, SO/ Sotogrande Spa & Golf Resort enjoys a unique setting. The resort has revived the welcoming spirit and essence of the former Cortijo de Santa María de la Higuera, transforming it into an idyllic place where families and friends celebrate life, enjoy serenity together, and embrace a healthy, contemporary lifestyle.

It is the preferred destination on the Costa del Sol for golf lovers, with a privileged location surrounded by some of the seven best golf courses in Europe. It features 152 rooms and 36 suites, as well as exceptional facilities including three outdoor pools, private gardens, a Kids' Club, a 3,500 m² spa and fitness center, and bright event spaces with stunning views. Its dining offering consists of 5 restaurants and bars, where you can enjoy traditional Andalusian flavors, proposals with a renewed vision, and signature cocktails.

Job Description

• Greet and welcome guests with a warm and professional demeanor
• Provide detailed information about services, and packages to guests
• Process payments and handle cash transactions accurately
• Maintain a clean and organized reception area
• Assist with inventory management and restocking supplies
• Collaborate with other team members to ensure smooth operations
• Handle guest inquiries, concerns, and special requests promptly and efficiently
• Ensure compliance with health and safety regulations
• Assist with administrative tasks such as report generation and filing

Requirements

• Excellent communication and interpersonal skills
• Strong customer service orientation with a friendly and empathetic approach
• Basic computer skills, including familiarity with MS Office suite
• Demonstrated ability to multitask and prioritize in a fast-paced environment
• Problem-solving skills and ability to handle challenging situations professionally
• High school diploma or equivalent required
• Additional certifications in hospitality
• Familiarity with luxury hospitality standards
• Fluency in English and Spanish required,  other languages is a plus
• Flexibility to work weekends, holidays, and varying shifts as needed

Additional Information

• Attractive incentive plan.
• Significant discounts on hotel services.
• Two consecutive days off per week.
• Hotel staff canteen for meals during shifts.
• Discounts at Accor Group hotels and partner companies.

SO/ Sotogrande es un homenaje a la moda y el diseño, la gastronomía, el bienestar y el golf en la costa andaluza. Rodeado de colinas y valles verdes con vistas al Mediterráneo, SO/ Sotogrande Spa & Golf Resort disfruta de un entorno único. El resort ha recuperado el espíritu acogedor y la esencia del antiguo Cortijo de Santa María de la Higuera, transformándolo en un lugar idílico donde familias y amigos celebran la vida, disfrutan juntos de la serenidad y abrazan un estilo de vida saludable y contemporáneo.

Es el destino preferido de la Costa del Sol para los amantes del golf, con una ubicación privilegiada rodeada por algunos de los siete mejores campos de golf de Europa. Cuenta con 152 habitaciones y 36 suites, además de instalaciones excepcionales que incluyen tres piscinas exteriores, jardines privados, un Kids' Club, un spa y centro de fitness de 3.500 m² y luminosos espacios para eventos con vistas impresionantes. Su oferta gastronómica consta de 5 restaurantes y bares, donde se pueden disfrutar los sabores tradicionales de Andalucía, propuestas con una visión renovada y cócteles de autor.

• Greet and welcome guests with a warm and professional demeanor
• Provide detailed information about services, and packages to guests
• Process payments and handle cash transactions accurately
• Maintain a clean and organized reception area
• Assist with inventory management and restocking supplies
• Collaborate with other team members to ensure smooth operations
• Handle guest inquiries, concerns, and special requests promptly and efficiently
• Ensure compliance with health and safety regulations
• Assist with administrative tasks such as report generation and filing

• Excellent communication and interpersonal skills
• Strong customer service orientation with a friendly and empathetic approache
• Basic computer skills, including familiarity with MS Office suite
• Demonstrated ability to multitask and prioritize in a fast-paced environment
• Problem-solving skills and ability to handle challenging situations professionally
• High school diploma or equivalent required
• Additional certifications in hospitality
• Familiarity with luxury hospitality standards
• Fluency in English and Spanish required, other languages is a plus
• Flexibility to work weekends, holidays, and varying shifts as needed

• Attractive incentive plan.
• Significant discounts on hotel services.
• Two consecutive days off per week.
• Hotel staff canteen for meals during shifts.
• Discounts at Accor Group hotels and partner companies.