Service Journeys Technician (Temporary)

Are you passionate about improving the customer experience and participating in transformation projects? At Adecco, we are selecting a Service Journey Technician to join a leading multinational company in its sector, where you will be able to take part in strategic projects focused on continuous improvement and process digitalization.

• Map and analyze customer journeys (account opening, product contracting, complaints, digital banking, etc.).
• Identify friction points and opportunities for improvement in the customer experience.
• Coordinate different areas involved: business, operations, technology, and customer service.
• Analyze customer experience indicators (NPS, satisfaction, complaints, drop-offs, among others).
• Design and propose process improvements and digitalization projects.
• Actively participate in transformation and continuous improvement initiatives.

-University education related to Business Administration, Economics, Marketing, Engineering, or similar fields.

-Previous experience in process analysis and optimization, customer experience, or project management.

- Analytical skills and results orientation.

-Communication and coordination skills with multidisciplinary teams.

-Experience in digital transformation environments and continuous improvement methodologies is a plus.

-Join a highly recognized multinational company and leader in its sector.

-Temporary contract through Adecco.

-Salary: €11.07 gross per hour.

-Meal allowance of €11.30 per day when working a split shift.

-Full-time.

-Monday to Thursday: flexible start between 8:00 AM and 9:00 AM and departure between 5:00 PM and 6:00 PM.

Friday: 08:00 to 15:00.

-Intensive summer schedule: from June 15 to September 15, from 8:00 AM to 3:00 PM.

If you are looking for a project where you can drive the customer experience and contribute to the transformation of a major company, we want to meet you!