Airzone is a leading manufacturer of intelligent control systems for HVAC (Heating, Ventilation, and Air Conditioning) installations. Founded in Málaga, the company develops innovative hardware and software solutions designed to improve energy efficiency and thermal comfort in residential and commercial buildings. With a strong focus on R&D, Airzone has established itself as a key player in the smart building sector, operating on a global scale with a presence in Europe, North America, and the Middle East.

Headquartered in the Andalusia Technology Park (PTA) in Málaga, Airzone offers a dynamic environment for international professionals, particularly in engineering, technical sales, and marketing. The company frequently recruits multilingual talent to support its expansion into foreign markets like France, Italy, and the APAC region. Its commitment to sustainability and cutting-edge IoT technology makes it an attractive destination for expats looking to work in the green tech space within Southern Spain.

Airzone was founded in 1997 in Málaga, Spain, as part of the Altra Corporation. It began by developing zoning systems for air conditioning and has since evolved into a global leader in smart HVAC control and energy management.

Commercial Policy Technician PRO Market Iberia

Airzone

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Who are we?

AIRZONE is a leading company in smart HVAC solutions with an international presence. Our commitment to sustainability, technology, and people has made us a benchmark in the HVAC industry.JOIN THE SMART COMFORT REVOLUTION!

At AIRZONE, we're redefining the future of comfort and energy efficiency through cutting-edge technology. If you're passionate about innovation, challenges, and want to work in a dynamic environment where your ideas matter - we want to hear from you!

FUNCTIONS AND TASKS:

Coordinate the execution of the commercial policy in the pro channel. Monitoring and execution of actions with the TOP 10 customers in the distributor channel and with Elite installers. Functionally, the responsibilities of the position are directly related to the Professional Channel Manager in Iberia and their Management.

Business Development

Support for implementing the company's commercial strategies in the PRO channels, Top 10 Distributors, and 360 Installers

Account Management

Management of relationships with new and existing customers.
Understand customer needs. Specific communication to customers (campaigns, promotions, etc.)
Provide customer service. Ensure customer satisfaction and loyalty.
Management of account payments and tracking of incidents.
Online meetings to build loyalty and help build relationships with customers.
Manage the customer database via CRM. Creation of sales reports, forecasts, and analysis.

>> TOP 10 DISTRIBUTORS

Annual face-to-face meetings with the main distributors accompanying the distributor channel manager.
Periodic online meetings with the distributor channel manager to follow up on the actions agreed with each distributor, with the aim of improving diversification, invoicing, etc.
Coordinate and organize various training sessions for the main distributors nationwide, for both customers and their sales and prescription forces.
Mediate in the resolution of incidents (material or after-sales invoices, payment delays, etc.).
Coordination of the marketing material required by the main accounts, brochures, displays, working proactively.
Coordinate marketing actions with the marketing department for distributors who have them.

>> ELITE INSTALLERS

Review that the 360s complete the mandatory training, either in person or through the Academy
Be proactive in updating the displays or panels of the Elite and demo material for new products.
Coordinate merchandising material and clothing with marketing.
Periodic meetings with the market director to follow up on the Elite Installer plan.

Interdepartmental Collaboration

Collaborate with various internal departments such as product, logistics, finance, marketing, technical support, back office, projects, training, web support, ...
Collaborate with other TCPs and Zone Directors of the Iberia market.
Collaborate with other Markets
Liaison for the resolution of incidents between the pro channel and the different departments.
Follow up with the director of each zone on the installers who remain in the 360 plan, which new ones enter, and make the changes in the CRM so that the Airzonecontrol list is updated.
Define promotions for the Elite with the market and follow up on them.

Product Knowledge and Training

Solid knowledge of the technical aspects of the products or services sold, including features, benefits, and competitive advantages.
Coordination of commercial training for Sales Engineers, Distributors, and Installers with the Training Department.

REQUIRED EDUCATION:

Technical / Commercial University Degree or extensive experience in the sector

REQUIRED KNOWLEDGE & EXPERIENCE

Experience in the distributor channel.
Experience working with ERP/CRM and online sales tools.
Experience in sales in HVAC/Home Automation preferably.
Experience with Excel/PowerBI data analysis
Experience in the distributor channel
Experience in sales applied to HVAC/Home Automation and in Distribution

SPECIFIC TRAINING/QUALITIES:

Effective communication skills
Interpersonal skills
Ability to multitask
Languages: Spanish, Portuguese desirable and English optional.
Willingness to travel. Reside in Málaga

If you share our values and love what we do, we want to meet you!

View original advert (Spanish)

Who are we?

FUNCIONES Y TAREAS:

Coordinar la ejecución de la política comercial en el canal pro. Seguimiento y ejecución de acciones con los clientes TOP 10 en el canal distribuidor y con los instaladores Elite. Funcionalmente las responsabilidades del puesto tienen relación directa con el Rble. Del canal Profesional en Iberia y su Dirección.

Desarrollo de negocio

Soporte para implantar las estrategias comerciales de la compañía en los canales PRO, Distribuidores Top 10 e Instaladores 360

Gestión de cuentas

Gestión de las relaciones con clientes nuevos y existentes.
Entender las necesidades de los clientes. Comunicación específica a los clientes (campañas, promociones, etc.)
Proporcionar servicio al cliente. Asegurar la satisfacción y fidelización del cliente.
Gestión de pagos de cuentas y seguimiento de incidencias.
Reuniones online para fidelizar y ayudar a construir relaciones con los clientes.
Gestionar la base de datos de clientes mediante CRM. Creación de informes de ventas, previsiones y análisis.

>> DISTRIBUIDORES TOP 10

Reuniones presenciales anualmente con los principales distribuidores acompañando al responsable del canal distribuidor.
Reuniones periódicas online con el responsable del canal distribuidor, para realizar seguimiento de las acciones pactadas con cada distribuidor, con objetivo mejorar la diversificación, la facturación, etc.
Coordinar y organizar las distintas formaciones de los principales distribuidores a nivel nacional, tanto a clientes, como a sus fuerzas de venta y prescripción.
Mediar en la resolución de incidencias (facturas de material o postventa, retrasos en los pagos, etc.).
Coordinación del material de marketing necesario por las principales cuentas, folletos, expositores, trabajando proactivamente.
Coordinar con marketing las acciones de marketing, para los distribuidores que dispongan de ellas.

>> INSTALADORES ELITE

Revisión de que los 360 realizan la formación obligatoria, ya sea presencialmente o a través de Academy
Ser proactivo en la actualización de los expositores o paneles de los Elite y material demo de novedades.
Coordinar con marketing el material de merchandising e indumentaria.
Reuniones periódicas con el director del mercado para realizar seguimiento sobre el plan Instalador Elite.

Colaboración interdepartamental

Colaborar con distintos departamentos internos como producto, logística, finanzas, marketing, soporte técnico, back office, proyectos, formación, soporte web, ...
Colaborar con otros TCPs y Directores de zona del mercado Iberia.
Colaborar con otros Mercados
Enlace para la resolución de incidencias entre el canal pro y los diferentes departamentos.
Seguimiento con el director de cada zona, de los instaladores que siguen en el plan 360, cuales entran nuevos y realizar los cambios en CRM para que el listado de Airzonecontrol esté actualizado.
Definir con mercado las promociones para los Elite y hacerle el seguimiento.

Conocimientos de producto y formación

Sólido conocimiento de los aspectos técnicos de los productos o servicios que se venden, incluyendo características, beneficios y ventajas competitivas.
Coordinación de capacitación comercial para Ingenieros de Ventas, Distribuidores e Instaladores con el Departamento de Capacitación.