Airzone is a leading manufacturer of intelligent control systems for HVAC (Heating, Ventilation, and Air Conditioning) installations. Founded in Málaga, the company develops innovative hardware and software solutions designed to improve energy efficiency and thermal comfort in residential and commercial buildings. With a strong focus on R&D, Airzone has established itself as a key player in the smart building sector, operating on a global scale with a presence in Europe, North America, and the Middle East.

Headquartered in the Andalusia Technology Park (PTA) in Málaga, Airzone offers a dynamic environment for international professionals, particularly in engineering, technical sales, and marketing. The company frequently recruits multilingual talent to support its expansion into foreign markets like France, Italy, and the APAC region. Its commitment to sustainability and cutting-edge IoT technology makes it an attractive destination for expats looking to work in the green tech space within Southern Spain.

Airzone was founded in 1997 in Málaga, Spain, as part of the Altra Corporation. It began by developing zoning systems for air conditioning and has since evolved into a global leader in smart HVAC control and energy management.

Technical Support Technician

Airzone

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Who are we?

AIRZONE is a leading company in smart HVAC solutions with an international presence. Our commitment to sustainability, technology, and people has made us a benchmark in the HVAC industry.JOIN THE SMART COMFORT REVOLUTION!

At AIRZONE, we're redefining the future of comfort and energy efficiency through cutting-edge technology. If you're passionate about innovation, challenges, and want to work in a dynamic environment where your ideas matter - we want to hear from you!

FUNCTIONS AND TASKS:

Customer Service:
Telephone customer service for the Iberia market.
Resolution of queries via internal platform, e-mail, etc.
Remote support using the department's internal tools.
Technical assistance for installation when the problem cannot be resolved by other means.
Management of technical stations:
Assess the assistance of technical stations (outsourced after-sales).
Telephone support and remote assistance tools for technical stations.
Organization of shipping and collection of material for technical station assistance.
Training:
Knowledge of the company's products and the systems they control.
Receive training on products, processes, and procedures.

REQUIRED EDUCATION:

Higher vocational training in Electronics/Electricity or similar
Valuable: Degree in Industrial or Telecommunications Engineering

SPECIFIC TRAINING:

Valuable: Knowledge of HVAC
Valuable: Knowledge of Home Automation
Language of the corresponding market (native or bilingual)
Availability for occasional trips of 2-3 days

EXPERIENCE:

Desirable 1 year of previous experience in a similar position

If you share our values and love what we do, we want to meet you!

View original advert (Spanish)

Who are we?

FUNCIONES Y TAREAS:

Atención al cliente:
Atención telefónica al cliente del mercado Iberia.
Resolución de consultas a través de plataforma interna, e-mail, etc.
Soporte remoto mediante las herramientas internas del departamento.
Asistencias técnicas a la instalación cuando el problema no pueda ser resuelto por otras vías.
Gestión de estaciones técnicas:
Valorar la asistencia de estaciones técnicas (postventa subcontratada).
Soporte telefónico y mediante herramientas de asistencia remota a estaciones técnicas.
Organización de envío y recogida de material para asistencias a estaciones técnicas.
Formación:
Conocimiento de los productos de la compañía y sistemas que controla.
Recibir la formación de producto, procesos y procedimientos.