Airzone is a leading manufacturer of intelligent control systems for HVAC (Heating, Ventilation, and Air Conditioning) installations. Founded in Málaga, the company develops innovative hardware and software solutions designed to improve energy efficiency and thermal comfort in residential and commercial buildings. With a strong focus on R&D, Airzone has established itself as a key player in the smart building sector, operating on a global scale with a presence in Europe, North America, and the Middle East.

Headquartered in the Andalusia Technology Park (PTA) in Málaga, Airzone offers a dynamic environment for international professionals, particularly in engineering, technical sales, and marketing. The company frequently recruits multilingual talent to support its expansion into foreign markets like France, Italy, and the APAC region. Its commitment to sustainability and cutting-edge IoT technology makes it an attractive destination for expats looking to work in the green tech space within Southern Spain.

Airzone was founded in 1997 in Málaga, Spain, as part of the Altra Corporation. It began by developing zoning systems for air conditioning and has since evolved into a global leader in smart HVAC control and energy management.

End-User Sales Technician

Airzone

This job was originally posted in Spanish and automatically translated to English.

Job Description

Who are we?

AIRZONE is a leading company in smart HVAC solutions with an international presence. Our commitment to sustainability, technology, and people has made us a benchmark in the HVAC industry.JOIN THE SMART COMFORT REVOLUTION!

At AIRZONE, we're redefining the future of comfort and energy efficiency through cutting-edge technology. If you're passionate about innovation, challenges, and want to work in a dynamic environment where your ideas matter - we want to hear from you!

The Inside Sales position aims to manage and qualify incoming requests, identifying business opportunities and ensuring they are correctly channeled to the sales team. This role is key as a link between Customer Service and Sales, preventing the loss of opportunities and improving funnel efficiency.

Functions and Tasks

1. Opportunity Management and Qualification

Reception, review, and classification of incoming requests.
Identification and qualification of business opportunities.
Collection and validation of potential customer information.
Registration and updating of leads in CRM (HubSpot).
Referral of opportunities to the corresponding commercial team.

2. Commercial Support and Internal Coordination

Act as a link between Customer Service and Sales.
Provide administrative and commercial support to the sales team.
Manage centralized services and programs (Plan Amigo, Plan Empleado, etc.).
Coordinate with other departments to ensure correct request management.

3. Communication and Customer Service

Maintain clear, professional, efficient, and customer-oriented communication.
Manage inquiries and requests ensuring appropriate response times.
Draft commercial communications in a structured and concise manner.
Guarantee a positive experience for both customers and internal teams.

4. Monitoring, Processes, and Continuous Improvement

Ensure compliance with internal processes and correct use of corporate tools.
Monitor KPIs and commercial activity.
Detect incidents and opportunities for improvement in funnel management.
Collaborate in the optimization of processes and work methodologies.

If you share our values and love what we do, we want to meet you!

View original advert (Spanish)

Who are we?

El puesto de Inside Sales tiene como objetivo gestionar y cualificar las peticiones entrantes, identificando oportunidades comerciales y asegurando su correcta canalización al equipo de ventas. Su papel es clave como nexo entre Atención al Cliente y Ventas, evitando la pérdida de oportunidades y mejorando la eficiencia del funnel.

Funciones y tareas

1. Gestión y cualificación de oportunidades

Recepción, revisión y clasificación de peticiones entrantes.
Identificación y cualificación de oportunidades comerciales.
Recogida y validación de información de clientes potenciales.
Registro y actualización de leads en CRM (HubSpot).
Derivación de oportunidades al equipo comercial correspondiente.

2. Soporte comercial y coordinación interna

Actuar como nexo entre Atención al Cliente y Ventas.
Dar soporte administrativo y comercial al equipo de ventas.
Gestionar servicios y programas centralizados (Plan Amigo, Plan Empleado, etc.).
Coordinarse con otros departamentos para asegurar una correcta gestión de solicitudes.

3. Comunicación y atención al cliente

Mantener una comunicación clara, profesional, eficiente y orientada al cliente.
Gestionar consultas y solicitudes garantizando tiempos de respuesta adecuados.
Redactar comunicaciones comerciales de forma estructurada y concisa.
Garantizar una experiencia positiva tanto para clientes como para equipos internos.

4. Seguimiento, procesos y mejora continua

Asegurar el cumplimiento de procesos internos y uso correcto de herramientas corporativas.
Realizar seguimiento de KPIs y actividad comercial.
Detectar incidencias y oportunidades de mejora en la gestión del funnel.
Colaborar en la optimización de procesos y metodologías de trabajo.

If you share our values and love what we do, we want to meet you!