Home Claims Manager

Multiasistencia is the operational unit of the Home Business Line of the Allianz Partners Group, playing a key role in providing assistance services and managing home claims for our customers. We work every day to be by our customers' side when they need it most, committed to providing peace of mind and innovative solutions.

Our Call Center team is the heart of our customer service, offering exceptional and personalized care. If you are looking for an opportunity to grow professionally in a dynamic and customer-oriented environment, this is your chance!

We are looking for committed, organized people with a clear customer focus, capable of managing multiple services with rigor, empathy, and professionalism. Your work will have a direct impact on our customers' satisfaction.

• Handle incoming and outgoing calls, providing professional and empathetic service.
• Provide clear and accurate information
• Manage customer requests,
• Resolve issues and complaints efficiently, ensuring customer satisfaction.
• Record and document all interactions in internal systems
• Comply with company quality standards and regulations.
• ·Work effectively in an environment influenced by artificial intelligence, machine learning, data analytics, and cloud-based tools, using information responsibly
• Participate in ongoing training programs to improve your knowledge and skills.
• AI PREPARATION Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using information responsibly and respecting our data governance standards, security, and ethical use.

Start date in September. Temporary one-year contract, full-time, with morning shift (9 a.m. to 6 p.m.) or afternoon shift (3 p.m. to 10 p.m.), Monday to Friday, and one Saturday or Sunday out of every three. Initial 2-week training included within the contract and paid. Salary: €17,828 gross per year (14 payments) plus quarterly bonus based on goal achievement.

Our employees play a fundamental role in our success as a company. We are aware that each of them is unique and has their own needs and aspirations, and we are pleased to be part of their career journey.

We are at your disposal to support and encourage you in your personal and professional development, ensuring you take charge of your future through a wide range of specific courses and development programs. All of this in a global environment that fosters international mobility and professional growth.

Taking care of your health and well-being is a fundamental priority for us. That is why we have created the Work Well programs, to offer you peace of mind and flexibility when planning and organizing a better work-life balance.

• Essential experience in customer service in a Call Center, excellence in telephone service, we value experience or knowledge in home, commercial, and community insurance, as well as experience in call center roadside assistance, etc.
• Essential verbal fluency, organized and courteous communication, good command of office software and accustomed to handling high call volumes
• Ability to work under pressure and manage multiple services simultaneously, maintaining high quality standards.
• We are looking for profiles that are closer to customer service, dynamic, proactive, professional in their interactions, courteous, with active listening skills, and who enjoy dealing with policyholders.
• We value stability, responsibility, and a strong willingness to work.

105740 | Customer Services & Claims | Professional | [[filter11]] | Allianz Partners | Full-Time | Temporary

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Multiasistencia es la unidad operativa de la Línea de Negociode Hogar del Grupo Allianz Partners, desempeña un papel clave en la prestación de servicios de asistencia y gestión de siniestros de hogar para nuestros clientes. Trabajamos cada día para estar al lado de nuestros clientes cuando más lo necesitan comprometidos con brindar tranquilidad y soluciones innovadoras.

Nuestro equipo de Call Center es el corazón de nuestra atención al cliente, ofreciendo un servicio excepcional y personalizado. Si estás buscando una oportunidad para crecer profesionalmente en un entorno dinámico y orientado al cliente, ¡esta es tu oportunidad!

Buscamos personas comprometidas, organizadas y con una clara orientación al cliente, capaces de gestionar múltiples servicios con rigor, empatía y profesionalidad. Tu trabajo tendrá un impacto directo en la satisfacción de nuestros clientes.

• Atender llamadas entrantes y salientes, ofreciendo un servicio profesional y empático.
• Proporcionar información clara y precisa
• Gestionar solicitudes de clientes,
• Resolver problemas y quejas de manera eficiente, asegurando la satisfacción del cliente.
• Registrar y documentar todas las interacciones en los sistemas internos de
• Cumplir con los estándares de calidad y normativas de la compañía.
• ·Trabajar de forma eficaz en un entorno influenciado por la inteligencia artificial, el aprendizaje automático, el análisis de datos y las herramientas basadas en la nube, utilizando la información de manera responsable
• Participar en programas de formación continua para mejorar tus conocimientos y habilidades.
• PREPARACIÓN PARA LA IA Trabajar de forma eficaz en un entorno marcado por la inteligencia artificial (IA), el aprendizaje automático, el análisis de datos y las herramientas basadas en la nube, utilizando la información de forma responsable y respetando nuestras normas de gobernanza de datos, seguridad y uso ético.

Incorporación en septiembre. Contrato temporal de un año a jornada completa en turno de mañana (9 a 18h) o tarde (15 a 22h) de lunes a viernes y un sábado o domingo de cada tres. Formación inicial de 2 semanas dentro de contrato y retribuído. Salario: 17.828€ brutos anuales (14 pagas) y bonus trimestral por cumplimiento de objetivos.

Nuestros empleados desempeñan un papel fundamental en nuestro éxito como empresa. Somos conscientes de que cada uno de ellos es único y tiene necesidades y ambiciones propias, y nos complace formar parte de su trayectoria.

Estamos a tu disposición para apoyarte y animarte en tu desarrollo personal y profesional, asegurándonos de que tomes las riendas de tu futuro mediante una amplia variedad de cursos y programas de desarrollo específicos. Todo ello en un entorno global en el que se fomenta la movilidad internacional y la progresión profesional.

Cuidar de tu salud y bienestar es una prioridad fundamental para nosotros. Por eso hemos creado los programas Work Well, para ofrecerte tranquilidad y flexibilidad a la hora de planificar y organizar una mejor conciliación entre tu vida laboral y personal.

• Imprescindible experiencia en Att al cliente en Call Center, Excelencia en la att telefónica, valoramos la experiencia o conocimientos de Seguros de hogar, comercio y comunidades, igual que la experiencia en call center en asistencia en carretera, etc.
• Imprescindible fluidez verbal, comunicación ordenada y educada, buen manejo de ofimática y acostumbrados a gestionar un alto volumen de llamadas
• Capacidad para trabajar bajo presión y gestionar varios servicios simultáneamente, manteniendo altos estándares de calidad.
• Buscamos perfiles que sean más cercanos a la att al cliente dinámicos, proactivos, con profesionalidad en su interlocución, educados, con escucha activa y que les guste el trato con el asegurado.
• Valoramos estabilidad, responsabilidad y muchas ganas de trabajar.

105740 | Customer Services & Claims | Professional | [[filter11]] | Allianz Partners | Full-Time | Temporary

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.