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Spanish Customer Service Representative

Hybrid in Madrid·Full-time·Added 4 months ago (last checked 4 Nov)

Agency

Michael Page España

2282 open roles

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Our summary

Salary: €35,000 a year
About €2,200 a month after tax.
Work mode: Hybrid, Madrid
Contract: Permanent, full-time hours
Spanish: Native level
English: Required
Benefits: Private health insurance, life insurance, meal vouchers

Visa options

The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Permanent contract directly with the company.
Salary: €35,000 gross per year + 35% variable.
Full-time: Monday to Friday, 9:00 AM to 6:00 PM
Office in central Madrid, well-connected.
Benefits: meal vouchers, health insurance, life insurance, pension plan.
1 day of remote work per week, and if you live more than 1 hour away, it can be 2 days.

The role

What you'll do

To be the first point of contact for end customers in Spain, acting as a liaison and advisor, ensuring they are served with responsiveness, respect, and according to their expectations.
Handle incoming calls with professionalism, speed, and courtesy.
Accurately identify the customer's need or issue.
Provide effective solutions from the first contact.
Manage inquiries, incidents, and claims decisively.
Ensure a positive experience with every interaction.
Build trust and loyalty for the brand.
Demonstrate a proactive attitude and a customer-centric approach.

Summary

A recognized company in the healthcare sector is looking for a profile with native or bilingual Spanish and English skills to join their customer service team.

Spanish Customer Service Representative
Leading healthcare company

Who are we looking for (M/F/D)?

Native Spanish
Advanced English
Other languages such as Portuguese are valued, but not required.
Previous experience in customer service departments
Solution-oriented mindset: ability to quickly advance through a resolution process after identifying the root cause of a problem.
Excellent verbal and written communication skills with an outstanding customer service attitude.
High school diploma.

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.