Astara is a global leader in mobility and automotive distribution, operating across 19 countries in Europe, Latin America, and Southeast Asia. Formerly known as Bergé Auto, the company has evolved into a diversified mobility ecosystem that includes vehicle distribution, subscription services through Astara Move, and advanced data-driven consulting for the automotive sector.

Headquartered in Madrid, Astara offers a dynamic environment for international professionals, particularly those with expertise in digital transformation, data analytics, and commercial operations. The company is known for its multicultural workforce and its commitment to sustainable mobility solutions, making it a key player for expats looking to work at the intersection of the traditional automotive industry and modern tech-driven mobility.

Founded in 1979 as Bergé Auto, the company rebranded to Astara in 2021 to reflect its shift towards digital mobility services. It is part of the Bergé y Cía group, one of Spain's most established industrial and maritime holdings.

Service Advisor

Astara

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At ASTARA RETAIL, we are looking for a Service Advisor for LEXUS MADRID at one of our facilities in Madrid (North Madrid area). For more information about Astara, please visit www.astara.com.

ASTARA: A LEADING COMPANY IN OPEN MOBILITY

At Astara Retail, we are pioneers in offering a unique and personalized vehicle purchasing experience. Through our dealership network, we market the most prominent brands in the market, such as BYD, Mitsubishi, Ssanyong, Subaru, Maserati, among others.

At Astara, we are committed to equal opportunity, inclusion, and diversity. We encourage everyone, including people with disabilities, to join our team! If you require any adaptations during the selection process, please do not hesitate to let us know.

The Service Advisor at LEXUS plays a fundamental role in receiving and following up with the customer during their stay and experience at our workshops. We are looking for a professional with a proactive profile, dynamism, empathy with the customer, commercial ability, and a high capacity for organizing their tasks.

Main Responsibilities:>
- Receiving customers at the facilities.
- Advising customers in person and by telephone.
- Managing incidents and technical queries reported by customers, as well as any doubts that may arise.
- Explanation of work and invoices: Explaining in detail the work performed and the corresponding invoices, ensuring the customer understands all aspects of the service.
- Opening and closing work orders.
- Following up on vehicles with customers, calling and informing them of any news related to repairs.
- Team collaboration: Working in close collaboration with the workshop team and other departments to ensure a positive and seamless experience for the customer.
- Review and delivery of the vehicle to the customer.

Minimum Requirements:
- 3+ years of experience in a similar position within the automotive sector.
- Vocational Training (FP) in Administration or Automotive.
- Microsoft Office: Intermediate level.
- Communication skills and ability to clearly convey any doubts or clarifications regarding the vehicle repair process to the customer.
- Commercial skill to maximize service profitability by promoting additional services and related products.
- Empathy when dealing with customers and coworkers.
- Ability to perform thorough and precise work, with a strong capacity for planning and organizing tasks.

#LI-FL1

View original advert (Spanish)

Desde ASTARA RETAIL buscamos para LEXUS MADRID un/a Asesor/a de Servicio para una de nuestras instalaciones en Madrid (zona de Madrid Norte), para obtener más información sobre Astara, visite www.astara.com.

ASTARA: COMPAÑÍA LÍDER EN MOVILIDAD ABIERTA

En Astara Retail, somos pioneros en ofrecer una experiencia de compra de vehículos única y personalizada. A través de nuestra red de concesionarios, comercializamos las marcas más destacadas del mercado, como BYD, Mitsubishi, Ssanyong, Subaru, Maserati, entre otras.

En Astara apostamos por la igualdad de oportunidades, la inclusión y la diversidad. ¡Animamos a todas las personas, incluidas aquellas con discapacidad, a unirse a nuestro equipo! Si necesitas alguna adaptación durante el proceso de selección, no dudes en contárnoslo.

El Asesor de Servicio en LEXUS, desempeña un papel fundamental en recibir y hacer seguimiento del cliente durante su estancia y experiencia en nuestros talleres. Buscamos un profesional con un perfil proactivo, dinamismo, empatía con el cliente, capacidad comercial y alta capacidad organizativa de sus tareas.

Principales Responsabilidades:
- Recepción de los clientes en las instalaciones.
- Asesoramiento al cliente de manera presencial y telefónica.
- Gestionar las incidencias y consultas técnicas reportadas por los clientes, así como cualquier duda que pueda surgirle
- Explicación de trabajos y facturas: Explicar de manera detallada los trabajos realizados y las facturas correspondientes, asegurando que el cliente comprenda todos los aspectos del servicio
- Realización de la apertura y cierre de las órdenes.
- Seguimiento de los vehículos con los clientes, llamando e informando sobre cualquier novedad relacionada con las reparaciones.
- Colaboración en equipo: Trabajar en estrecha colaboración con el equipo de taller y otros departamentos para garantizar una experiencia positiva y sin contratiempos para el cliente
- Revisión y entrega del vehículo al cliente.

Requisitos mínimos:
- Experiencia + 3 años en puesto similar en sector automoción
- FP en Administración o Automoción.
- Microsoft Office: Nivel medio.
- Capacidad y habilidades comunicativas para transmitir con claridad al cliente cualquier duda o aclaración del proceso de reparación del vehículo.
- Habilidad comercial para maximizar la rentabilidad del servicio, promoviendo servicios adicionales y productos relacionados.
- Empatía para tratar con cliente y compañeros de trabajo.
- Capacidad para realizar un trabajo minucioso y preciso, con una importante capacidad de planificación y organización de sus tareas.

#LI-FL1