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Capacity

Capacity

AI Customer SupportSpain HQ: Spain (remote/hybrid, no specific city listed)Global HQ: St. Louis, USA100 employeesFounded 2017capacity.comMadrid

Capacity is a US-based AI company that provides a customer support platform powered by a secure AI helpdesk. The company's technology is designed to automate and streamline customer service operations, handling a wide range of tasks from answering common questions to routing complex issues to human agents. Capacity serves a diverse clientele across various industries, leveraging AI to reduce response times and improve customer satisfaction. The company is headquartered in St. Louis, Missouri, and operates as a remote-first organization, with a global presence.

In Spain, Capacity is building a dedicated engineering hub, as evidenced by its open roles for software engineers specializing in secure AI. While the company has historically been US-centered, its expansion into Spain signals a commitment to building a high-performance engineering culture in the region. For international professionals, this presents a chance to work on cutting-edge AI applications while contributing to the security and integrity of AI systems. The Spain office is expected to be a hub for innovation and collaboration, attracting top tech talent from across Europe.

Company History

Capacity was founded in 2017, originating from a healthcare chatbot company. The company has since pivoted to develop a general-purpose AI customer support platform. It has grown through organic development and acquisition, expanding its offerings to serve a variety of business needs with a secure AI assistant.

For International Professionals

  • Capacity is building a dedicated Secure AI engineering team in Spain, offering a unique opportunity to work on safety and security of AI systems from the start.
  • The company is officially an AI-first company, integrating AI into all aspects of its business, which may provide a modern and forward-focused work environment.
  • As a US company with a expanding global footprint, there is potential for cross-cultural collaboration and opportunities to work with teams in the US.
  • The listing indicates a flexible/hybrid work arrangement in Spain, which may not be tied to a single physical office location.
  • Being an SME (small-to-medium enterprise) with around 100 employees, it may offer a more agile working environment and the chance to have a high impact.

Open Positions (2)