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Customer.io is a customer engagement and messaging platform that enables businesses to send targeted, automated emails, push notifications, SMS, and in-app messages.
A Customer Success Manager will manage a portfolio of Mid-Market customers as a strategic advisor. The role offers comprehensive medical coverage, unlimited PTO, and remote work stipends.
This role involves full-cycle B2B SaaS sales, including prospecting, demonstrating, and closing mid-market deals. It offers a competitive compensation package with base and variable components.
Customer.io is a customer engagement and messaging platform that enables businesses to send targeted, automated emails, push notifications, SMS, and in-app messages. The company serves a global client base of over 1,500 customers, primarily in the SaaS and e-commerce sectors, and is known for its powerful automation workflows and data-driven approach to customer communication. Founded in 2012, Customer.io has grown into a well-established player in the customer engagement space, with a strong focus on product innovation and customer success.
Customer.io has a growing presence in Europe, with its EMEA operations based in Spain, where it hires for roles such as Account Manager, Customer Success Manager, and Account Executive. The company is remote-friendly and values a culture of transparency, autonomy, and customer-centricity. For international professionals, Customer.io offers the opportunity to work with a global team, serve a diverse international client base, and contribute to a fast-growing company that prioritizes employee well-being and professional development.
Customer.io was founded in 2012 by Colin Nederkoorn and a small team in San Francisco with the goal of making it easy for businesses to send targeted, automated messages based on customer behavior. The company quickly grew, expanding its product to include multiple channels and building a strong reputation in the marketing technology space. Today, Customer.io is a leading customer engagement platform, serving thousands of customers worldwide and continuing to innovate in the field of data-driven marketing.