DHL is a global leader in the logistics industry, operating as a major division of the DHL Group. The company provides a comprehensive suite of services including international express delivery, air and ocean freight, road and rail transportation, and contract logistics. With a workforce of approximately 600,000 employees worldwide, it serves as a critical backbone for global trade and e-commerce across more than 220 countries and territories.

In Spain, DHL maintains a massive operational footprint through its various divisions such as DHL Express, DHL Supply Chain, and DHL Global Forwarding. The company is a significant employer for international professionals, offering roles that range from specialized IT and data analysis to large-scale operations management. Its presence in major Spanish logistics hubs and its status as a certified Top Employer make it a primary destination for expats seeking career stability and growth within a multicultural corporate environment.

Founded in 1969 in San Francisco, DHL began as a courier service between California and Hawaii. It was gradually acquired by the German postal service, Deutsche Post, becoming its primary logistics brand and expanding into the world's largest logistics company.

For international professionals

DHL is consistently certified as a 'Top Employer' in Spain, highlighting its commitment to high-quality HR standards and employee well-being.
The company offers a wide range of corporate roles in IT, Finance, and HR that often require English as a primary working language.
With a presence in numerous Spanish regions including Madrid, Catalonia, the Basque Country, and Valencia, it offers diverse geographic options for relocation.
DHL provides structured 'Junior Development Programs' and internships, which are excellent entry points for international graduates moving to Spain.
The 'Lead Logistics Partner' (LLP) division in Spain frequently recruits for analytical and management roles that involve international stakeholder coordination.

Air Freight Operations & Customer Service Specialist (m/f/n)

DHL

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you want to be part of the world's leading logistics company? Do you have operational experience in air transport? Do you enjoy collaborating with different departments and helping the business grow? We have the perfect opportunity for your professional development!

At DHL Global Forwarding, we are growing our air department in Madrid and are looking for two people to join the air team at our office in Barajas (air cargo center), performing operational and/or customer service duties.

What do we expect from you as part of the best specialized team?

Management of all types of shipments: General Cargo, Dangerous Goods, Oversized, Pharma, Consolidated, Cross trades
Coordination with customers and cartage deliveries
Coordination with handling agents, activation of customs processes, and corrections
Coordination with own warehouses for their use to reduce operating costs
Recording cost estimates for special shipments
Communication and system registration for the opening and resolution of incidents
Management of Timestamps / GTOM program for managed shipments
Creation and sending of supplementary invoices and credit notes
Develop relationships with assigned customers and keep them informed about the status of shipments
Handle and process customer feedback, managing both complaints (Claims) and compliments
Participate in visits/calls alongside the sales department when necessary
Participation in Department meetings, Performance Dialogues, and Coachings
Management of tools and customer portals when required by operational needs
Sending pre-alerts to the parties involved
Physical selection and preparation of documentation for destination
Use of the CargoWise tool
Any other additional functions related to the job position

REQUIREMENTS:

Minimum of 2 years of required experience in Freight Forwarding, particularly in the air cargo department
Strong communication skills
Results-oriented and attention to detail
Ability to work in a team
Advanced knowledge of Microsoft Office (Outlook, Word, Excel, etc.)
Studies in Foreign Trade / Transport and Logistics will be valued
Fluent (B2-C1) or native Spanish
Fluent (B2-C1) English
Knowledge of the CargoWise tool will be valued

What do we offer?

Joining the leading company in the logistics sector worldwide
Permanent contract
Interesting fixed and annual variable remuneration based on individual and business objectives
Attractive benefits:

24 working days of vacation
Life Insurance
Private Medical Insurance for you and your spouse/descendants, 50% paid by DHL
Restaurant card with a subsidy of 5 euros/day
Flexible remuneration plan: Childcare, Transport, and Medical Insurance
DHL CLUB discount club
DGF "Be Wellbeing" Plan: Fruit in the office, agreements with gyms and health centers, and physiotherapy sessions 50% subsidized
Contribution plan to the company's share program, with a 15% discount, starting from 3 months of contract
20% possibility of remote work (1 day per week)

Why DHL?

Because we care about people and put the customer at the center of our focus. We have renewed our Certification as a Top Employer in Spain and globally, and we are also certified as a Great Place to Work.

DHL Global Forwarding is the division of the Deutsche Post DHL Group specialized in air and ocean freight transport and value-added services.

Through our global network of own offices, we offer door-to-door solutions, including value-added services associated with logistics chain management (customs, insurance, end-to-end temperature-controlled transport, dangerous goods, etc.).

Our team of professionals worldwide positions us as leaders in service quality, with the customer at the center of our activity, and a culture of innovation and continuous improvement.

At DHL Group, we are committed to equal opportunities and reject any form of discrimination. Our selection criteria are based on the qualification, performance, competencies, and experience brought by each person.

View original advert (Spanish)

¿Quieres formar parte de la compañía líder en logística del mundo? ¿Tienes experiencia operativa en transporte aéreo? ¿Te gusta colaborar con diferentes departamentos y ayudar a crecer al negocio? ¡Tenemos la oportunidad perfecta para tu desarrollo profesional!

En DHL Global Forwarding estamos creciendo en nuestro departamento de aéreo en Madrid y buscamos dos personas que se incorporen en el equipo de aéreo para la oficina que tenemos en Barajas (centro de carga aérea), haciendo labores operativas y/o de atención al cliente.

¿Qué esperamos de ti como parte del mejor equipo especializado?

Gestión de envíos de todo tipo, Carga General, Dangerous Goods, Sobredimensionados, Farma, Consolidados, Cross trades
Coordinación con cliente y Cartage entregas
Coordinacion con agentes de handling, activación procesos aduaneros, correcciones
Coordinación con almacenes propio para su uso reduciendo costes operativos
Grabación de estimación de costes para envíos especiales
Comunicación, registro en sistema de apertura y resolución de incidencias
Gestión de Timestamps /Programa GTOM envíos gestionados
Creación y envío de facturas suplementarias y abonos
Desarrollar la relación con los clientes asignados y mantenerles informados sobre el estado de los envíos
Atender y procesar feedback de clientes, gestión tanto de quejas (Claims) como compliments.
Participar en las visitas/calls junto al departamento de ventas cuando es necesario
Participación en reuniones de Departamento, Performance Dialogues, Coachings.
Gestion herramientas, portales de clientes cuando sea necesario por requerimiento operativo
Envío de prealertas a las partes involucradas
Selección física y preparación de documentación para destino
Utilización de la herramienta cargowise
Cualquier otra función adicional relativa al puesto de trabajo

REQUERIMIENTOS:

Experiencia requerida mínima de 2 años en Freight Forwarding, y particularmente en departamento de carga aérea.
Fuertes habilidades de comunicación
Orientación a resultados y atención al detalle
Capacidad de trabajo en equipo.
Conocimiento avanzado de Microsoft office (Outlook, Word, Excel, etc.)
Se valorarán estudios en Comercio Exterior / Transporte y Logística
Español fluido (B2-C1) o nativo
Inglés fluido (B2-C1)
Se valorará el conocimiento de la herramienta CargoWise

¿Qué ofrecemos?

Incorporación en la compañía líder en el sector de la logística a nivel mundial.
Contrato indefinido.
Interesante remuneración fija y variable anual basado en objetivos individuales y de negocio.
Interesantes beneficios:

24 días laborables de vacaciones.
Seguro de Vida.
Seguro Médico privado para ti y para tu cónyuge / descendientes, pagado al 50% por DHL.
Tarjeta restaurante con subvención de 5 euros/día.
Plan de retribución Flexible: Guardería, Transporte y Seguro Médico.
Club de Descuentos DHL CLUB.
Plan "Be Wellbeing" DGF: Fruta en la oficina, acuerdos con gimnasios y centros de salud y sesiones de fisioterapia subvencionadas al 50%
Plan de aportaciones a programa de acciones de la compañía, con un 15% de descuento, a partir de los 3 meses de contrato.
20% de posibilidad de trabajar en remoto (1 día a la semana).

¿Por qué DHL?

Porque nos importan las personas y ponemos al cliente en el centro de nuestro enfoque. Hemos renovado nuestra Certificación como Top Employer en España y a nivel global, y también estamos certificados como Great Place to Work.

DHL Global Forwarding es la división del Grupo Deutsche Post DHL especializada en el transporte de carga aérea y marítima, y servicios de valor añadido.

A través de nuestra red mundial de oficinas propias, ofrecemos soluciones puerta a puerta, incluyendo servicios de valor añadido asociados a la gestión de la cadena logística (aduanas, seguros, transporte con control de temperatura end to end, mercancías peligrosas, etc..).

Nuestro equipo de profesionales en todo el mundo nos posiciona como líderes en calidad de servicio, siendo el cliente el centro de nuestra actividad, con una cultura de innovación y mejora continua.

En DHL Group estamos comprometidos con la igualdad de oportunidades y rechazamos cualquier forma de discriminación. Nuestros criterios de selección se basan en la cualificación, el desempeño, las competencias y la experiencia aportada por cada persona.