Retention Manager
Digi Spain·Madrid, Spain
What they offer
Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.
What they ask for
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Be near Madrid for hybrid days
No relocation package mentioned.
Pulled from the advert automatically — the full ad is what counts.
Added 18 days ago
About the role
We are looking for professionals for the Customer Retention department, focused on providing high-quality service, personalized attention, and loyalty strategies. The position involves managing incidents, escalating issues, and following up, as well as accompanying the customer throughout the entire process until resolution. The main objective is to ensure a positive experience, proposing effective solutions that contribute to the customer's continued relationship with the company.
What we're looking for
- Experience in customer service or in departments handling absences, preferably in the telecommunications area.
- Good command of computer tools (Word, Excel)
- Familiarity with customer management and ticketing systems.
What you'll get
What do we offer?
- We want stability.
- Salary above the collective agreement.
- Permanent contract with paid training included in the contract.
- Full-time schedule and competitive salary + incentives.
- Good work environment and the possibility of different schedules.
How you'll work
- On-site work during the first three months and the possibility of remote work for part of the schedule starting from the fourth month.
- Availability to work 39 hours/week on the afternoon shift between 2:00 PM and 11:00 PM, Monday to Sunday (with two weekends off per month).
- Availability to work in an office located in the Alcobendas Business Park, next to La Moraleja metro station, during the first three months. Starting from the third month, 75% remote work.
About the company & team
We are a telecommunications operator present in the Spanish market since 2008, offering fixed and mobile telephone and internet services, as well as television. We have our own high-performance fiber optic network that allows us to be leaders in internet access speed; and focused on the residential segment, we have our own stores and a wide distribution network for the commercialization of our services throughout Spain.
We belong to the DIGI Communications Group with over 30 years of experience in the telecommunications sector. Originating from Romania, where we have our main business, we are also present, in addition to Spain, in Portugal, Italy, and Belgium.
Additional information
Job offer information
Department: Call Center
Location: Madrid
Share this job offer
About the role
Buscamos profesionales para el departamento de Retención de Clientes, enfocados en ofrecer un servicio de alta calidad, atención personalizada y estrategias de fidelización. La posición implica gestionar incidencias, realizar escalados y seguimientos, así como acompañar al cliente durante todo el proceso hasta su resolución. El objetivo principal es garantizar una experiencia positiva, proponiendo soluciones efectivas que contribuyan a la permanencia del cliente en la compañía.
What we're looking for
- Experiencia en atención al cliente o en departamentos de bajas, preferiblemente en el área de las telecomunicaciones.
- Buen manejo de herramientas informáticas (Word, Excel)
- Acostumbrado al uso de aplicaciones de gestión de clientes y de ticketing.
What you'll get
¿Qué ofrecemos?
- Queremos estabilidad.
- Salario por encima de convenio.
- Contrato indefinido con formación remunerada incluida dentro de contrato.
-Jornada completa y salario competitivo + incentivos.
-Buen ambiente de trabajo y posibilidad de diferentes horarios.
How you'll work
-Trabajo presencial durante los primeros tres meses y posibilidad de parte de la jornada en teletrabajo a partir del cuarto mes.
-Disponibilidad para trabajar a 39h/sem en turno de tarde entre las 14 y las 23 de lunes a domingo (librando dos fines de semana al mes).
- Disponibilidad para trabajar en oficina situada en el Polígono empresarial de Alcobendas, junto al metro La Moraleja, durante los tres primeros meses. A partir del tercer mes, 75% de teletrabajo.
full-time
permanent
hybrid
About the company & team
Somos un operador de telecomunicaciones presente en el mercado español desde 2008, que ofrece servicios de telefonía e internet fijo y móvil, así como de televisión. Contamos con una red propia de fibra óptica de altas prestaciones que nos permite ser líderes en velocidad en el acceso a internet; y centrados en el segmento residencial, poseemos tiendas propias y una amplia red de distribución para la comercialización de nuestros servicios en toda España.
Pertenecemos al Grupo DIGI Communications con más de 30 años de experiencia en el sector de las telecomunicaciones. Con origen en Rumanía, donde tenemos nuestro negocio principal, también estamos presentes, además de España, en Portugal, Italia y Bélgica.
Additional information
Información de la oferta
Departamento: Call Center
Ubicación: Madrid
Compartir esta oferta
You'll most likely need Spanish to apply.This job was automatically translated to English, .
About the company
Digi Spain
Telecom
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