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Product Manager — Customer Service Automation (Business Banking)

Hybrid in València·Full-time·Added 2 months ago

DKB Code Factory

23 open roles

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
DKB Code Factory doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
German
The ad asks for German, or counts it in your favour.
Be near València for hybrid days
No relocation package mentioned.
Have 3+ years of experience
Mid-level role.

The role

Join DKB Code Factory as the Product Manager for Customer Service Automation and own the roadmap and backlog for PEGA-based automation that directly reduces handling time and improves customer experience across Business Banking. You will translate operational problems into high-impact automation, drive measurable efficiency gains, and partner closely with engineering, architects and frontline Customer Service teams to deliver reliable, scalable solutions.

What you'll do

Own and continuously evolve the Product Roadmap and Product Backlog for Customer Service automation initiatives, making priorities, milestones and dependencies transparent.
Lead discovery and process-mapping for priority Business Banking customer service workflows; identify and validate automation opportunities with frontline workers and stakeholders.
Define implementation-ready user stories and acceptance criteria; run regular backlog refinement to ensure high sprint readiness and predictable delivery.
Drive delivery of automation increments (PEGA or equivalent workflows) from idea to production, ensuring measurable outcomes such as reduced manual handling time and improved stakeholder satisfaction.
Apply data-informed prioritization (e.g., WSJF, Value vs. Effort) and track product KPIs to guide decisions and demonstrate business impact.
Facilitate cross-functional workshops and align business, engineering, architecture and operations on scope, trade-offs and release planning.
Establish continuous discovery and feedback loops to iterate on product improvements and reduce rework over time.
Promote responsible use of AI tools in discovery and backlog practices, ensuring governance and compliance.

{ following_qualifications_would_be_in_line_with_our_desired_profile_for_this_position: [

welcome

Welcome to DKB Code Factory....

following_qualifications_would_be_in_line_with_our_desired_profile_for_this_position

3-7+ years' experience as a Product Manager, Business Analyst, or similar product delivery role within Agile teams.
Proven experience owning product roadmaps, backlog prioritization, and delivering product increments in cross-functional teams.
Strong skills in business process analysis, workflow optimization and digital process automation.
Experience applying data-driven prioritization and defining outcome-oriented KPIs.
Excellent stakeholder management, workshop facilitation and communication skills across technical and non-technical audiences.
Familiarity with Jira, Confluence, and Miro; strong working knowledge of Scrum and Kanban practices.
Experience in Banking, Business Banking, Customer Service, or regulated environments is a strong advantage.
PEGA platform experience is a plus.
Fluent in English (required); German is a plus.
You're passionate about your work, but also know how to enjoy your free time!

About DKB Code Factory

DKB Code Factory is a fintech company based in Berlin, Germany, that operates as the technology and digital innovation arm of Deutsche Kreditbank AG (DKB), one of Germany's largest direct banks. The company focuses on developing and maintaining digital banking solutions, including mobile banking apps, property management platforms, and business banking services. With a strong emphasis on engineering, product design, and IT security, DKB Code Factory builds scalable, secure financial technology for a broad customer base.

In Spain, DKB Code Factory has established a significant presence, with multiple open roles across engineering, product management, and design. The company's Spanish operations are part of its broader European expansion, offering international professionals the opportunity to work on cutting-edge fintech projects in a collaborative, agile environment. DKB Code Factory values innovation and technical excellence, making it an attractive employer for those looking to contribute to the digital transformation of banking.

Industry: Fintech
Founded: 2018
Employees: 500–1,000
Headquarters: Berlin, Germany
In Spain: Barcelona
Website: dkbcodefactory.com

Good to know if you are moving

DKB Code Factory offers a hybrid work model, allowing flexibility between office and remote work.
The company provides relocation support for international hires, including visa assistance and onboarding.
Employees have access to a modern tech stack and opportunities to work on large-scale banking platforms.
The Spain office is located in Barcelona, a major tech hub in Europe, offering a vibrant lifestyle.
DKB Code Factory is part of the DKB group, providing stability and resources of a large financial institution.

In their own words

About the company & team

From Morning Daily to Afterwork Drink, team spirit is essential to us. The heart of our togetherness is that we truly are connected with each other: We not only share fun & laughter, but also honest opinions - because that's how we grow: We exchange ideas, give support in our personal development, and celebrate success together! Besides our great community, we also offer numerous other benefits...

Additional information

Got the feeling not to match every single requirement? Don't worry! We encourage you to apply anyways, even if your qualifications do not align perfectly. You might still be just the right candidate for us!

All open roles at DKB Code Factory