Customer Advisor
This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.
Requirements
- Previous experience in sales, preferably in automotive or similar commercial sectors.- Communication and negotiation skills, with the ability to close deals.- Basic knowledge of vehicles, ranges, technical characteristics, and financing options.- Customer and goal orientation, with a proactive and resolute attitude.- Driver's license B, essential for conducting test drives, and a vehicle to reach the workplace.- Proficiency in digital tools for managing contacts and budgets.- Organization and document management skills, especially regarding contracts and registrations.- Residency near the workplace is valued.
- Training in Administration, Trade, or Marketing (Intermediate or Higher Degree in Administrative Management, Trade and Marketing, or Administration and Finance).- Specific training in sales or customer service, highly valued in dealerships.- Knowledge of the automotive sector, although not always mandatory, is highly valued.- Driver's license B (essential).
Spanish - High
Catalan - High
Job Description
- Customer service and advisory, identifying needs and recommending the most suitable vehicle.
- Complete management of the sales process, from the first visit to the closing and delivery of the vehicle.
- Conducting test drives and explaining technical characteristics and equipment.
- Preparation and follow-up of budgets, commercial offers, and financing conditions.
- Administrative processing of the sale, including contracts, insurance, registrations, and associated documentation.
- Management and updating of the customer database, after-sales follow-up, and loyalty building.
- Coordination with the workshop, logistics, and commercial management, ensuring vehicle availability and compliance with deadlines.
- Among other tasks inherent to the job position.
View original advert (Spanish)
- Atención y asesoramiento al cliente, identificando necesidades y recomendando el vehículo más adecuado.
- Gestión completa del proceso de venta, desde la primera visita hasta el cierre y entrega del vehículo.
- Realización de pruebas de conducción (test drives) y explicación de características técnicas y equipamientos.
- Elaboración y seguimiento de presupuestos, ofertas comerciales y condiciones de financiación.
- Tramitación administrativa de la venta, incluyendo contratos, seguros, matriculaciones y documentación asociada.
- Gestión y actualización de la base de datos de clientes, seguimiento postventa y fidelización.
- Coordinación con taller, logística y dirección comercial, asegurando disponibilidad de vehículos y cumplimiento de plazos.
- Entre otras tareas propias del puesto de trabajo.