Engagement Specialist Customer Care Agent
This role manages proactive communication across digital channels to ensure consumer satisfaction. You will handle social media content, respond to queries, and generate performance reports.
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87,000+ live jobsRemote, Madrid·Added 9 days ago
Still open when we checked on 3 Oct
2 open roles
Permanent contract
Per the ad.
Fully remote
Only from certain places, per the ad: “Podrás trabajar desde casa, desde el espacio de coworking, desde otra oficina de Findasense o cualquier parte del mundo, en línea con nuestra política Hybrid Way of Work.”
Have the right to work in Spain
Findasense doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Have 8+ years of experience
Senior-level role.
University degree
“Formación en Diseño Gráfico o Publicidad.” — per the ad.
Private health insurance
Per the ad: paid by the employer, or taken through flexible pay.
Flexible pay plan
Take part of your salary as tax-free benefits, per the ad.
Meal vouchers
A restaurant card or tickets, per the ad.
This job was automatically translated to English.
Who are you?
The Role
The purpose of this position is to design memorable long-term experiences that allow the brand to connect with consumers. It is about creating a continuous conceptual path at a digital level for each brand.
Lead projects from start to finish, coordinate teams, and convert creative and operational challenges into concrete solutions. Integrate AI into your work with judgment, from the exploration of ideas to production and optimization.
What will you do?
Findasense is a global customer experience (CX) and business intelligence company that helps brands understand their customers through data-driven insights. The company provides services in customer analytics, digital transformation, and experience management, working with major clients across various industries to optimize their customer interactions and business strategies.
In Spain, Findasense has its main office in Madrid, where it operates as a hub for its European activities. The company is known for its international and multicultural work environment, making it a relevant option for professionals looking to relocate to Spain. They value diverse perspectives and offer opportunities for international hires to contribute to global projects from their Madrid office.
The team
You will be part of an EPIC team! You will belong to the creative team that has the great purpose of creating memorable experiences that build and advance along a consistent long-term path.
The projects you will be involved in will have an impact on consumers, clients, and all Findasensers, achieving relationships that work at all levels.
You will be within a self-management environment that will allow you to lead new and unique projects, boosting the Innovation Leader that identifies us all at Findasense.
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