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Engagement Specialist Customer Care Agent

Hybrid in Madrid·Full-time·Added 1 month ago

Still open when we checked on 1 Oct

Findasense

2 open roles

Overview

Job details

  • Full-time

    Per the ad.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Be near Madrid for hybrid days

    No relocation package mentioned.

Benefits

  • Private health insurance

    Per the ad: paid by the employer, or taken through flexible pay.

  • Flexible pay plan

    Take part of your salary as tax-free benefits, per the ad.

Skills

Nice to have

Requirements

What we're looking for

  • Someone who manages social networks and is up to date with what's new.
  • Sociable person who enjoys customer service and generating good engagement with everyone.
  • Experience providing customer support across multiple channels, including phone, web forms, social media, and live chat.
  • Hands-on experience managing customer inquiries and support tickets through Zendesk.
  • Familiarity with Microsoft Dynamics CRM and its integration with customer support platforms.
  • Ability to efficiently manage and resolve customer tickets while maintaining high service quality across all communication channels.

Pay & benefits

What you'll get

  • Enjoy 23 days of annual leave
  • You'll have the day of your birthday all to yourself, so you can kick back and celebrate in style!
  • Join our team and experience the incredible benefits of having major medical insurance coverage!
  • You have a connectivity allowance for expenses that may be incurred by remote working.
  • Enjoy the perks of flexible remuneration with Cobee's restaurant, transport, and childcare cards!
  • Hybrid Work Environment
  • Work at your own pace with our flexible working hours
  • Exciting opportunities for career growth!

The role

This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can maintain consumer satisfaction in line with our customers' needs.

What you'll do

- You will manage the monthly calendar for our client's social networks, being the interlocutor with them to solve any doubts.

- You will be in charge of publishing the monthly content plan, answering all comments and queries received, strengthening the link with consumers, and detecting possible trends or TT that may arise.

- You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.

- You will produce monthly quantitative and qualitative reports on social media performance.

- You will research new trends in social media that contribute to content creation for current brands and/or clients.

How you'll work

  • Availability to work full time

About Findasense

Findasense is a global customer experience (CX) and business intelligence company that helps brands understand their customers through data-driven insights. The company provides services in customer analytics, digital transformation, and experience management, working with major clients across various industries to optimize their customer interactions and business strategies.

In Spain, Findasense has its main office in Madrid, where it operates as a hub for its European activities. The company is known for its international and multicultural work environment, making it a relevant option for professionals looking to relocate to Spain. They value diverse perspectives and offer opportunities for international hires to contribute to global projects from their Madrid office.

Founded
2007
Employees
100–500
Headquarters
Madrid, Spain
In Spain
Madrid

Good to know if you are moving

  • The company was founded in Spain, so it is a Spanish company with a global footprint.
  • Its Madrid office is the main hub for its operations in Spain, offering opportunities for international professionals.
  • The work environment is described as international and diverse, with English often used as the working language.
  • The company focuses on customer experience and business intelligence, sectors with high demand for analytical and tech-savvy profiles.
All open roles at Findasense
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Remote, MadridNo Spanish needed
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