Fuerte Group Hotels is a family-owned Spanish hotel chain with over 60 years of experience in the hospitality and tourism industry. Headquartered in Marbella, the group operates a diverse portfolio of brands including Fuerte Hoteles, Amàre Hotels, Olée Holiday Rentals, and the flagship El Fuerte Marbella, focusing on high-end service and sustainable tourism practices.

With a significant footprint across Andalusia and the Balearic Islands, the company offers a wide range of opportunities for international professionals in areas such as guest experience, culinary arts, and corporate management. Their international outlook is reflected in their recruitment of multilingual staff and specialized roles like International Talent Recruiters, making them a key player for those seeking to enter the Spanish luxury hospitality market.

Founded in 1957 by José Luque Manzano with the opening of Hotel El Fuerte in Marbella, the first hotel in the center of the city. It has since evolved from a single establishment into a major Spanish hospitality group known for pioneering sustainable tourism.

For international professionals

Operates multiple brands ranging from 4-star family resorts to 5-star luxury adult-only hotels.
Strong commitment to environmental sustainability and social responsibility through the Fuerte Foundation.
Headquartered in Marbella, offering corporate roles in one of Spain's most popular international hubs.
Provides opportunities for seasonal and permanent positions across Andalusia and Ibiza.
Actively seeks multilingual talent for guest-facing and management roles to serve an international clientele.

Reception Assistant

Fuerte Group Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

🔔We are looking for personnel for the position of Reception Assistant at our Hotel Fuerte Conil Resort located in Conil de la Frontera, Cádiz. You will be responsible for the reception and care of hotel guests during their stay, as well as achieving the best possible customer experience within the scope of your role.

You will have access to multiple advantages:

You will work at Fuerte Group Hotels, a large family of top-level professionals with nearly 7 decades in the hotel sector that has grown through differentiated brands, especially in the south of Spain.

💥 Competitive salary policy.

💟 Unique work environment, excellent workplace atmosphere surrounded by great professionals.

📈 Development opportunities, career plans so that we can grow together.

📚 Continuous training: we believe in and promote your talent. Special attention to improving your language skills.

Your day-to-day will start to sound like this...

• Ensure the achievement of established departmental objectives, as well as compliance with critical processes and area staging, in accordance with the standards established by the hotel.

• Perform room assignments according to room distribution optimization criteria and customer preferences, as far as possible.

• Control arrival and departure lists, as well as pay special attention to possible incidents or special needs (VIP guests, reduced mobility, children, among others). Guest check-in and check-out.

• Collaborate with other departments to achieve the best customer experience.

• Ensure compliance with the department's customer data capture objectives.

• Actively participate in the sale of the hotel's various products and services (Upselling, cross Selling, and Ancillaries), as well as serve as a point of reference to offer any other type of information of interest to the visitor: directions to make the most of their stay in the city according to their preferences, as well as transport services, shows, excursions, and others.

• Answer the reception telephone and manage the wake-up call, messaging, and correspondence services.

• Receive, resolve, and redirect, where appropriate, customer ratings and complaints, with the aim of preserving and achieving the desired customer satisfaction indices. Record incidents in Polaris.

• Carry out foreign currency exchanges, as well as the daily balancing of the reception cash drawer.

• Perform the invoicing of all consumption and services provided by the hotel to the customer and manage charge rejections (cancellations).

• Handle customer GDPR authorizations.

• Carry out the accounting of room charge tickets and their filing, as well as the settlement of point-of-sale collections.

• Manage customer requests prior to their stay via e-mail, Booking, Expedia, etc.

• Attend to and redirect information regarding reservations made outside the operating hours of the Contact Center and Groups areas.

• Collaborate in performing administrative tasks at reception, as well as in archive management.

• Supervise and control the operation of the hotel parking, balance and settle its cash register, and attend to any incidents regarding it.

• Safeguard customer objects deposited at the hotel reception.

• Follow up on the Operational Ambience.

• Perform other functions within their competencies as requested by their direct supervisor.

• Comply with the quality, safety and health, environment, and data protection regulations established by the organization.

View original advert (Spanish)

🔔Buscamos personal para el puesto de Ayudante de recepción nuestro Hotel Fuerte Conil Resort ubicado en Conil de la Frontera, Cádiz. Se encargará de la recepción y atención de los clientes del hotel durante su estancia, así como de lograr la mejor experiencia posible del cliente, dentro del ámbito de su ocupación.

Accederás a múltiples ventajas

Trabajarás en Fuerte Group Hotels, una gran familia de profesionales de primer nivel con casi 7 décadas en el sector hotelero que ha crecido en marcas diferenciadas especialmente en el sur de España.

💥 Política salarial competitiva.

💟 Ambiente de trabajo único, excelente clima laboral rodeado de grandes profesionales.

📈 Oportunidades de desarrollo, planes de carrera para que crezcamos juntos.

📚 Formación continua: apostamos e impulsamos tu talento. Especial atención a la mejora de tu nivel de idiomas.

Tu día a día empezará a sonar así...

• Velar por la consecución de los objetivos departamentales establecidos, así como el cumplimiento de los procesos críticos y puestas en escena del área, de acuerdo con los estándares establecidos por el hotel.

• Realizar la asignación de habitaciones de acuerdo con criterios de optimización del reparto de habitaciones y a las preferencias de los clientes, en la medida de lo posible.

• Controlar los listados llegadas y salidas, así como prestar especial atención a posibles incidencias o necesidades especiales (clientes VIP, movilidad reducida, niños, entre otros). Check-in y Check-out de clientes.

• Colaborar con el resto de los departamentos para lograr la mejor experiencia del cliente.

• Velar por el cumplimiento de los objetivos de capturas de datos de clientes de departamento.

• Participar de forma activa en la venta de los distintos productos y servicios del hotel (Upselling, cross Selling y Ancillaries), así como ejercer de punto de referencia a través del que ofrecer cualquier otro tipo de información de interés para el visitante: indicaciones para aprovechar su estancia en la ciudad de acuerdo con sus preferencias, así como sobre servicios transporte, espectáculos, excursiones y otros.

• Atender el teléfono de la recepción y gestionar el servicio despertador, de mensajería y correspondencia.

• Recibir, resolver y redirigir, en su caso, las valoraciones y quejas de los clientes, con el objetivo de preservar y alcanzar los índices deseados de satisfacción del cliente. Dejar registro de incidencias en Polaris.

• Llevar a cabo cambios de moneda extranjera, así como el arqueo de la caja de recepción diariamente.

• Realizar la facturación de todos los consumos y servicios prestados por el hotel al cliente y gestión de rechazos de cargos (anulaciones).

• Tratar autorizaciones de clientes RGPD.

• Llevar a cabo la contabilización de tickets de cargos a la habitación y archivo de estos, así como, hacer la liquidación de la recaudación de puntos de ventas.

• Gestionar las peticiones de clientes, previa a su estancia a través de e-mail, Booking, Expedia, etc.

• Atender y redirigir la información sobre las reservas que se efectúen fuera del horario de atención de las áreas de Contact Center y Grupos.

• Colaborar en la realización de tareas administrativas de la recepción, así como en la gestión del archivo.

• Supervisar y controlar el funcionamiento del parking del hotel, cuadrar y liquidar su cajero, así como atender cualquier incidencia al respecto.

• Custodiar objetos de clientes depositados en la recepción del hotel.

• Hacer seguimiento de la Ambientación Operacional.