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Banking Teleoperator

Hybrid in Madrid·Part-time·Added 17 days ago

Gi Group España

736 open roles

Overview

Job details

  • Part-time

    Per the ad.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Be near Madrid for hybrid days

    No relocation package mentioned.

Skills

This job was automatically translated to English.

Requirements

What we're looking for

- Minimum experience of 1 year in telephone customer service

- Knowledge/experience in banking products and/or investments

Nice to have:

Nice to have

Experience in back office

Proficiency in Office tools

Proficiency in CRM environments

We are waiting for you!

Pay & benefits

What you'll get

- Salary range: Between €12 and €14 gross per hour + remote work bonus

What are we looking for?

The role

If you enjoy customer service and have experience in the banking environment, this is your opportunity! From GI BPO, an important multinational company of Italian origin, we are looking for a Call Center Agent / Telephone Operator with experience in the sector.

What will your duties be?

What you'll do

- Providing telephone customer service and resolving issues

- Receiving and making calls

- Managing the customer voicemail inbox

- Providing support in banking procedures: account openings, documentation, promotions, and issues

- Guiding the customer in using applications and account and investment operations

- Processing files

- User management (registrations/blockages) and recording/reporting incidents

- Using management tools (CRM and internal applications)

What are the conditions?

How you'll work

-Immediate start

- 30 hours per week

- Schedule: Monday to Friday: 3:00 PM to 9:00 PM. Weekends: Saturdays and Sundays from 10:00 AM to 5:00 PM. Rotating shifts: you will work one weekend every 5 weeks, with 2 compensatory days off the following week.

About Gi Group España

Gi Group is a global staffing and HR services company headquartered in Milan, Italy. It operates in over 30 countries and provides temporary and permanent staffing, recruitment process outsourcing, and HR consulting. In Spain, Gi Group España offers a wide range of job placements across sectors such as hospitality, logistics, automotive, banking, and customer service, with roles spanning administrative, operational, and technical positions.

Gi Group España has a strong presence across Spain, with offices in multiple cities and a focus on connecting candidates with local employers. For international professionals, the company frequently hires multilingual talent for customer service and back-office roles, particularly in languages like German, Italian, and English. Their work culture emphasizes flexibility and support for job seekers, making them a practical entry point for those looking to establish themselves in the Spanish labor market.

Industry
Staffing
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