Regional Operations Manager

• Proven senior-level leadership of multi-site, multi-city operations - ideally within residential, hospitality, leisure, or real estate - where revenue, occupancy, and service quality are primary performance drivers.
• Demonstrable track record of delivering NOI growth and executing business plans against financial targets.
• Experience launching or stabilising new assets, products, or services and bringing them to full operational performance.
• Strong commercial and financial acumen, with the ability to analyse complex data and translate it into clear decisions.
• Resilient and adaptable - comfortable managing competing priorities and maintaining composure under pressure.
• Exceptional communication and stakeholder management skills, with proven ability to influence at all levels of an organisation.
• A genuine leader who earns the trust and respect of their teams and leads through empowerment, not hierarchy.
• Full professional fluency in both Spanish and English.

• Degree-level education or equivalent professional experience.
• Advanced proficiency in Microsoft Office (Word, Excel, Outlook).
• Demonstrable experience with property management or accommodation business systems (full training provided where needed).
• Working knowledge of relevant tenancy and building management legislation, or a relevant professional qualification, is advantageous.

JOB DESCRIPTION SUMMARY

This is a rare opportunity to take a defining leadership role at the heart of Greystar's growing flex living platform in Spain. As Regional Operations Manager, you will own the performance of a portfolio spanning 7 assets, 4,500 units, and more than €1 billion in assets under management - with a direct line of sight from strategic planning through to day-to-day execution.

You will lead a team built for scale: an Operations Manager who oversees the full portfolio sits directly beneath you, supported by a General Manager embedded in each asset. Your remit is both strategic and hands-on - setting the direction, driving NOI growth, building the culture, and ensuring every property delivers a consistently excellent resident experience. The role is based at Greystar's Spain headquarters in Madrid, with regular travel across the portfolio.

If you want to shape the future of an emerging asset class in one of Europe's most exciting real estate markets - backed by a global platform with the ambition to keep growing - this is the role for you.

• Drive NOI growth across the portfolio by identifying and executing revenue-generating initiatives, managing costs rigorously, and optimising occupancy.
• Develop and own comprehensive annual business plans for each asset, translating strategic objectives into clear operational roadmaps.
• Lead the budgeting and reforecasting cycle, holding the team accountable to financial targets and acting swiftly on performance gaps.
• Review and interpret competitive intelligence, partnering with central teams on pricing, leasing, and marketing strategies that maximise revenue.
• Design, implement, and continuously improve the processes and procedures that govern operations across the entire portfolio, driving consistency and efficiency.
• Ensure all assets are impeccably maintained, fully compliant with applicable legislation, and safe for residents and team members at all times.
• Conduct regular asset inspections and operational reviews, escalating capital requirements and maintenance needs as required to protect long-term asset value.
• Define and manage procurement relationships for operating supplies, equipment, and essential services.
• Act as a key operational voice in shaping the business plan for future portfolio acquisitions and developments in Spain.
• Provide on-the-ground insight to inform investment decisions, underwriting assumptions, and asset repositioning strategies.
• Build strong relationships with internal stakeholders - including asset management, investment, and finance teams - to ensure seamless cross-functional alignment.