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Overview
- English
- Required
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
The role
Job Summary
Key Responsibilities
Service Delivery Management
- Own end-to-end service delivery for assigned accounts, applications, or business services.
- Ensure adherence to Service Level Agreements (SLAs), KPIs, and contractual commitments.
- Monitor service performance and take proactive actions to address risks and issues.
Stakeholder & Customer Management
- Act as the primary point of contact for customers and business stakeholders.
- Conduct governance meetings and service reviews.
- Manage client expectations and ensure high customer satisfaction.
Operations Management
- Oversee incident, problem, change, and service request management processes.
- Ensure smooth production support and operational stability.
- Coordinate with cross-functional teams to resolve critical issues.
Team Leadership
- Lead and mentor support and delivery teams.
- Manage resource planning, workload distribution, and performance monitoring.
- Foster a culture of continuous improvement and accountability.
Governance & Reporting
- Prepare and present operational dashboards, service reports, and KPI metrics.
- Track service trends and identify improvement opportunities.
- Ensure compliance with organizational policies and standards.
Risk & Continuous Improvement
- Identify operational risks and implement mitigation plans.
- Drive process optimization, automation, and cost-efficiency initiatives.
- Support audits, compliance reviews, and quality assessments.
Skill Requirements
Key Skills
- Service Delivery Management
- SLA/KPI Management
- Incident, Problem & Change Management (ITIL)
- Stakeholder Management
- Team Leadership
- Customer Relationship Management
- Risk Management
- Process Improvement
- Project Coordination
- Reporting and Analytics
Other Requirements
Key Skills
- Service Delivery Management
- SLA/KPI Management
- Incident, Problem & Change Management (ITIL)
- Stakeholder Management
- Team Leadership
- Customer Relationship Management
- Risk Management
- Process Improvement
- Project Coordination
- Reporting and Analytics
About HCLTech
HCLTech (HCL Technologies Limited) is an IT services company. Its official careers portal presents job opportunities across a wide international footprint, listing countries in the Americas, Europe, and Asia-Pacific among the locations candidates can search.
In Spain, HCLTech advertises a substantial number of open positions, including roles in Madrid. The current openings span technical support and operations, cloud and AI architecture, software engineering, identity and device management, program and project management, and sales, indicating an active delivery and commercial presence in the Spanish market.
- Industry
- IT Services
- Website
- hcltech.com
Good to know if you are moving
- HCLTech's official careers portal lists Spain among the countries where candidates can search for job opportunities, alongside other European locations such as Germany, Portugal, Romania, Sweden and the United Kingdom.
- The company currently advertises dozens of open roles in Spain, indicating an active and growing local operation.
- Open positions in Spain include roles based in Madrid, spanning technical support and operations, cloud and AI architecture, software engineering, program management, and sales.