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Patient Experience Manager – Emergency Department
On-site in Boadilla del Monte·Added 8 days ago
113 open roles
Overview
Job details
Permanent contract
Per the ad.
Requirements
Have the right to work in Spain
HM Hospitales doesn't mention sponsorship in the ad.
Work on-site in Boadilla del Monte
No relocation package mentioned.
This job was automatically translated to English.
Pay & benefits
What you'll get
What do we offer?
- Location: Emergency Unit at the University Hospital HM Montepríncipe.
- Contract type: Permanent.
- Immediate start.
- 3 vacancies available, with the following schedules:
- 80% schedule: Monday to Friday, afternoon shift from 16:00 to 22:00 h.
- 40% schedule: Saturdays, Sundays, and holidays, morning shift from 08:00 to 15:00 h.
- 40% schedule: Saturdays, Sundays, and holidays, afternoon shift from 15:00 to 22:00 h.
- Opportunity to belong to a constantly growing Group.
Requirements
Nice to have
- Experience or training in patient/customer service.
- Knowledge of the healthcare environment and care circuits.
- Preference for a professional career in healthcare environments or high-demand customer service environments.
Education & certifications
- Healthcare training will be valued.
The role
Are you looking for new professional challenges? Would you like to be part of the leading private Hospital Group?
If the answer is YES, keep reading!
At HM Hospitales, we are looking for a Patient Experience Manager in the Emergency Department for our University Hospital HM Montepríncipe.
What you'll do
What will your duties be?
- Accompany and guide patients and their families during their stay in the Emergency Department.
- Provide clear and approachable information regarding the care circuit, timings, and the different stages of the process.
- Monitor the patient experience during their stay in the Emergency Department, anticipating possible needs or incidents.
- Act as a point of reference for patients and families, facilitating communication and coordination with the different professionals and areas involved.
- Detect needs, doubts, or situations that may affect the patient experience and collaborate in their resolution.
- Manage upcoming appointments for patients resulting from the care received in the emergency department.
- Contribute to offering close, agile, and personalized care, guaranteeing a positive experience throughout the entire care process.
- Collaborate in identifying improvement opportunities related to patient experience and care.
How you'll work
Immediate availability.
Soft Skills
- Patient orientation.
- Empathy and active listening.
- Communication.
- Problem-solving skills.
- Teamwork.
- Proactivity.
Hiring process
If you think what you have read fits what you are looking for, apply now!
About HM Hospitales
HM Hospitales is one of Spain's leading private hospital groups, operating a network of hospitals, outpatient clinics, and specialized centers across the country. The group provides comprehensive healthcare services including emergency care, oncology, cardiology, and advanced diagnostic imaging, and is known for its strong focus on innovation and digital transformation in the healthcare sector.
In Spain, HM Hospitales has a significant presence in Madrid, Barcelona, Málaga, A Coruña, and other cities, with its headquarters in Madrid. The group is a major employer of healthcare professionals in Spain, and its hospitals are known for modern facilities and a strong commitment to continuous training. For international professionals, HM Hospitales offers opportunities in a dynamic healthcare environment, with roles in nursing, medical assistance, and specialized care, and is an attractive option for those looking to develop their careers in Spain's private healthcare sector.
- Industry
- Healthcare
- Founded
- 1964
- Employees
- 5,000–10,000
- Headquarters
- Madrid, Spain
- In Spain
- Madrid, Barcelona, Málaga and 6 more
- Website
- hmhospitales.com
Good to know if you are moving
- HM Hospitales is a Spanish private healthcare group, so Spanish language skills are essential for most clinical and administrative roles.
- The group operates numerous hospitals and centers across Spain, primarily in Madrid, Barcelona, Málaga, and Galicia, offering a wide range of clinical specialties.
- HM Hospitales is known for its investment in technology and innovation, such as the HM CIOCC (Comprehensive Integrated Oncological Center) and advanced radiotherapy units.
- The company offers a structured environment with a strong focus on continuous training and professional development for its staff.
- International candidates must have their nursing or medical qualifications validated in Spain (homologación) to practice, a process that the company can assist with.
In their own words
About the company & team
At HM Hospitales, our goal is to provide the best quality of care to patients and their families. And not only that, we are also involved in teaching and research. All of this, in constant technological innovation.
We are a Group committed to equal opportunities, diversity, and inclusion. We believe in you, in talent, in vocation... That is why our recruitment processes are free from any kind of discrimination.
Currently, we make up a team of more than 7,000 professionals, present in 54 centers (25 Hospitals, 3 Comprehensive Centers, 5 specialized centers, and 21 Polyclinics), making us the leading private Hospital Group in the Community of Madrid, Galicia (A Coruña and Santiago de Compostela), Castilla y León (León and Salamanca), Barcelona, and Málaga.
We want you to be part of our Team!
At which HM Hospitales center would you like to continue developing your career?
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