Holafly is a leading travel-tech company specializing in eSIM solutions that provide international travelers with seamless data connectivity in over 160 destinations. Founded in Spain, the company has rapidly scaled to become a key player in the telecommunications industry, leveraging digital-first technology to eliminate traditional roaming charges for millions of users worldwide.

Headquartered in Madrid, Holafly operates with a remote-first culture that attracts a diverse, international workforce. The company is particularly attractive to international professionals due to its global focus, multilingual environment, and extensive hiring across various functions including engineering, data, and marketing for global markets.

Founded in 2018 by Pedro Maiquez and Lidia de la Fuente to solve the problem of expensive roaming for travelers. It has since expanded globally, serving customers in over 160 countries.

For international professionals

Remote-first work model allowing for flexibility across Spain and other regions.
Highly international environment with team members from over 30 different nationalities.
Rapidly growing scale-up offering significant career progression opportunities in travel-tech.
Regularly hires for multilingual roles, including English, German, and French speakers.

Sales Representative - Chat Commerce

Holafly

Original Advert

Company Overview

Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we've empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity.

We're not just connecting people-we're enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them.

The Role

As a Sales Representative in Conversational Commerce, you will turn inbound chat conversations into successful purchases by acting as a trusted advisor for global travellers. Your commercial focus directly impacts revenue growth and conversion rates, shaping the ultimate first impression of our brand.

Key Responsibilities

Drive revenue growth by converting inbound live chat interactions into final sales.
Maximise customer value through strategic upselling, cross-selling, and tailored product recommendations.
Optimise the buying journey by handling objections and removing friction in real-time.
Maintain exceptional response times while managing multiple conversations simultaneously without sacrificing quality.
Deliver top-tier CSAT by providing accurate, friendly, and solution-oriented support.
Apply performance insights from coaching and KPIs to continuously boost operational efficiency.

Qualifications

Strong written communication skills with a knack for clarity, empathy, and professional persuasion.
Sales-oriented mindset focused on identifying customer needs and closing opportunities.
Multitasking capability to manage high-volume live chats efficiently in a fast-paced environment.
Goal-driven attitude comfortable working with monthly targets, performance metrics, and rapid changes.

Nice to Have

Experience in e-commerce, live chat sales, customer support, or the travel industry.
Familiarity with CRM platforms, chat tools, shortcuts, and discount workflows.
Experience with subscription models or multi-language customer engagement.

Benefits & Perks

Competitive performance incentives tied directly to your sales success and conversion goals.
Growth & development path through continuous coaching, training, and international exposure.
Healthy work-life balance within a supportive, diverse, and results-driven global team.