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Customer Relationship Assistant (Cashier)

On-site in Tamaraceite·Added 12 days ago (last checked 16 Oct)

Leroy Merlin

327 open roles

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Our summary

Work mode: On-site, Tamaraceite
Benefits: Private health insurance, flexible pay plan, meal vouchers

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Customer orientation and empathy: The customer is your priority. You enjoy helping and connecting with their needs. You also create synergy with your colleagues.
Resourceful and autonomous: You are proactive. You anticipate and seek solutions to any unexpected situation.
Digital agility: You learn easily when it comes to managing digital tools. You help our customers interact with our APP, and you manage digital payments and online orders.
Emotional control: You stay calm and keep smiling. You achieve this even during peak times or in conflict situations.

Pay & benefits

What you'll get

As a collaborator of Leroy Merlin Spain, you have access to more than 70 benefits and/or advantages classified into 6 categories, designed to give you the best experience for being part of this great team.

In addition to the Flexible Compensation and Benefits Policy offered by Leroy Merlin, you will benefit from options such as the possibility of becoming a shareholder in the company, Health Insurance, nursery assistance, restaurant vouchers, and various discounts with major commercial partners, among others. You will have a fixed remuneration in addition to participation in results and profits.

The role

Join our team as a Customer Relations Assistant!

If you are passionate about customer service and feel comfortable working with digital tools, this is the place for you! We are looking for the ideal profile to join the customer service team at Leroy Merlin, ensuring that every purchase ends with a great experience.

You will be the point of reference for the customer. Your job is to ensure that the end of our customers' visit and purchase is simple, agile, and personal.

What you'll do

Customer experience management: You will handle payments at the checkout, through any available payment method. You will also process complementary services such as financing or the benefits of the Leroy Merlin Club by offering our loyalty card.
Support and resolution: You will handle returns or complaints, always with a constructive attitude focused on finding the best solution. You will provide confidence and security to the customer, advising them so they find the product that meets all their needs.
Omnichannel management: You will manage inquiries about orders placed both in-store and online.
Ensuring processes: You will ensure that all internal procedures are rigorously followed. You will always seek the balance with an optimal experience.

About Leroy Merlin

Leroy Merlin is a French home improvement and DIY retail chain, part of the Adeo group, operating over 100 stores across Europe and Brazil. In Spain, Leroy Merlin runs a dense network of large-format stores (more than 90 outlets) under the banner of Leroy Merlin España, covering most provinces with a strong focus on home improvement, construction materials, and garden products. The company is a major employer in the Spanish retail sector, with a significant workforce in stores across the country.

For international professionals, Leroy Merlin España offers a distinctive retail environment with roles spanning sales, logistics, and project management. The company's Spanish operations are decentralized, with stores in nearly every autonomous community, from Madrid and Barcelona to smaller cities like León, Sagunto, and La Orotava. They hire for both store-based and support roles, and the work culture emphasizes customer service and operational efficiency. While Spanish is the working language, the company's scale and structure can offer opportunities for professionals with retail, logistics, or project management backgrounds.

Industry: Retail
Founded: 1923
Employees: 100,000–200,000
Headquarters: Lille, France
In Spain: Madrid, Barcelona, Seville and 37 more

Good to know if you are moving

Leroy Merlin operates a large network of stores across Spain, with a strong presence in many cities beyond Madrid and Barcelona, including smaller cities like León, Sagunto, and La Coruña.
The company is part of the Adeo group, a global alliance of home improvement retailers, which can offer international professionals opportunities for cross-border mobility.
Roles are often customer-facing and store-based, so Spanish language proficiency is typically required for most positions.
The company offers a wide range of roles, from sales and logistics to project management, which can be a good fit for professionals with different backgrounds.
Working hours and contracts vary by store and role, with many positions offering part-time or rotating schedules.

All open roles at Leroy Merlin