Customer Service Coordinator

🔸 Your previous experience managing customers (3-5 years)
Will allow you to quickly understand the needs of the area, anticipate incidents, and offer practical solutions that improve the service.

🔸 Your ability to coordinate teams without the need to be a formal manager
Will be key to organizing tasks, following up, and maintaining the motivation of a team of about 10 people, fostering a collaborative climate.

🔸 Your knowledge of customer management and complaint tools
Will help you make data-driven decisions and drive operational improvements agilely.

🔸 Your vision of processes and your ability to detect improvement opportunities
Will favor the efficiency of the department and the achievement of annual objectives.

🔸 Your intermediate English level (B2)
Will be useful for communicating with international teams and preparing global KPIs with clarity and confidence.

🔸 Your technical training (Vocational Training I, Vocational Training II, or higher studies)
Will allow you to understand the operations, adapt quickly, and provide an analytical perspective to the area.

✅ Permanent contract from day one
So that you can build your future with stability and a long-term relationship.

✅ Balanced schedule that respects your personal life
Monday to Thursday from 9 am to 6 pm, with intensive shifts on Fridays and during the months of July and August. There will be weeks with flexible hours adapted to the workload.

✅ Teleworking 2 days per week
Starting from the 3rd month, to help you achieve work-life balance and work with greater autonomy.

✅ Convenient location in Majadahonda
An accessible, quiet environment designed for focused work.

✅ Competitive remuneration
Fixed salary starting from 27k + 10% variable linked to results and real KPIs of the area.

✅ Continuous learning and strategic vision
You will participate in improvement, quality, efficiency, and systems projects that will allow you to grow professionally.

✅ Direct participation in key decisions for the area
You will be a fundamental piece coordinating tasks, sizing teams, and optimizing operational processes.

Customer Service Coordinator (M/F/X) Transport Sector

This role will allow you to drive quality, efficiency, and the customer experience in a key area of the company, helping to ensure that every interaction counts and makes a difference.
You will join a close-knit, collaborative team eager to improve every day, where your organizational skills and service vision will have a direct impact.

Your mission will be to elevate the performance of the Service area by reinforcing team coordination, driving improvements, and guaranteeing an excellent experience for customers, partners, and commercial teams.
You will have the opportunity to transform processes, optimize times, and turn data and indicators into a real engine for decision-making.

Your responsibilities (all written in the second person and in the future tense)

• You will coordinate the tasks of the team (internal and external), ensuring focus, order, and achievement of objectives.

• You will convert KPIs into useful insights, performing national and international reporting to drive improvements.

• You will lead optimization, quality, and efficiency actions, involving yourself in projects and improvements within the area.