Marlex is a prominent Spanish human resources and recruitment firm specializing in temporary staffing, permanent placement, and HR consultancy. With over 25 years of experience, the company operates a network of more than 60 offices across Spain, serving diverse sectors including industrial, logistics, and administrative services.

Headquartered in Catalonia, Marlex has a deep-rooted presence in the Spanish labor market, particularly in the Mediterranean and northern regions. For international professionals, Marlex serves as a gateway to the Spanish job market, frequently recruiting for roles requiring multilingual skills in logistics, export, and back-office operations.

Founded in 1996 in Vic (Barcelona), Marlex began as a local staffing agency and has grown into one of the top HR firms in Spain. It has expanded its service portfolio to include executive search and specialized consulting.

For international professionals

Operates more than 60 physical offices throughout Spain, providing local support in various regions.
Specializes in a wide range of sectors, from industrial and logistics to specialized administrative and financial roles.
Frequently recruits for positions requiring language skills beyond Spanish, such as English or French, for international trade roles.
Offers both temporary and permanent contract opportunities, which can be a starting point for professionals entering the Spanish market.

Customer Support French and English

Marlex Staffing

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Marlex People is looking for you!

We are collaborating with a leading company in the Life Science sector that needs to incorporate Customer Support Specialists within its international team in the Customer Service department in Madrid.

What will you do?

🔹 Manage customer inquiries through different channels (phone, web, email).

🔹 Respond to requests within the timeframes established in our Service Level Agreement.

🔹 Encourage the use of digital self-service tools.

🔹 Follow up and keep customers informed about the status of their requests.

🔹 Manage quotes and orders according to internal procedures.

🔹 Provide pricing and availability information to internal and external customers.

🔹 Collaborate with other departments to ensure a seamless customer experience.

🔹 Provide support to new employees and partners regarding processes and tools.

🔹 Identify opportunities for improvement in processes and organization.

What are we looking for in you?

✔️Fluency in English and Spanish (mandatory); other languages such as French, Italian, or Portuguese are valued

✔️ Degree in Business Administration and Management or a Higher Degree in Administration (or equivalent experience).

✔️ Excellent verbal and written communication skills.

✔️ Positive and proactive approach to problem-solving.

✔️ Attention to detail and organizational skills.

✔️ Ability to work in a dynamic and multicultural environment.

✔️ Collaborative spirit and results orientation.

✔️ High level of English (essential).

What do we offer?

💰 Salary: €27,000/year.

📆 6-month temporary contract (with options for continuity)

🌍 A diverse team and a dynamic work environment.

🕛 Flexible schedule from Monday to Thursday, start time between 7:30 and 9:30, and finish time between 16:51 and 18:51, with a 1-hour lunch break. Friday start time between 7:30 and 9:30, and finish time between 14:30 and 16:30 with a continuous workday

🥗Restaurant vouchers

💻Hybrid Model

📆Start date: September 1st

Are you up for it?

If you want to be part of a team where every day is a new challenge, apply now and join us! 💼✨

View original advert (Spanish)

¡En Marlex People te estamos buscando!

Colaboramos con una importante empresa del sector Life Science que necesita incorporar Customer Support Specialists dentro de su equipo internacional en el departamento de Atención al Cliente en Madrid.

¿Qué harás?

🔹 Gestionar consultas de clientes a través de diferentes canales (teléfono, web, email).

🔹 Responder a las solicitudes dentro de los tiempos establecidos en nuestro Service Level Agreement.

🔹 Fomentar el uso de herramientas de autoservicio digital.

🔹 Realizar seguimiento y mantener informados a los clientes sobre el estado de sus solicitudes.

🔹 Gestionar presupuestos y pedidos según los procedimientos internos.

🔹 Proporcionar información sobre precios y disponibilidad a clientes internos y externos.

🔹 Colaborar con otros departamentos para garantizar una experiencia fluida al cliente.

🔹 Brindar apoyo a nuevos empleados y partners en procesos y herramientas.

🔹 Identificar oportunidades de mejora en procesos y organización.

¿Qué buscamos en ti?

✔️Dominio de inglés y español fluido (obligatorio) ; se valoran otros idiomas como francés, italiano o portugués

✔️ Formación en Administración y Dirección de Empresas o Grado Superior en Administración (o experiencia equivalente).

✔️ Excelentes habilidades de comunicación verbal y escrita.

✔️ Enfoque positivo y proactivo en la resolución de problemas.

✔️ Atención al detalle y habilidades organizativas.

✔️ Capacidad para trabajar en un entorno dinámico y multicultural.

✔️ Espíritu colaborativo y orientación a resultados.

✔️ Nivel alto de inglés (imprescindible).

¿Qué ofrecemos?

💰 Salario: 27.000 €/año.

📆 Contrato temporal 6 meses (con opciones de continuidad)

🌍 Un equipo diverso y un entorno de trabajo dinámico.

🕛 Horario flexible de lunes a jueves, entrada entre 7:30 y 9:30, y salida entre 16:51 y 18:51, con 1 hora de pausa de comida. viernes entrada, entre 7:30 y 9:30, y salida entre 14:30 y 16:30 con jornada continua

🥗Tarjeta restaurante

💻Modelo Híbrido

📆Fecha de incorporación: 1 de septiembre

¿Te animas?