SpainJobs.io

Bellhops - Melia Villaitana

Bellhops - Melia Villaitana

Meliá Hotels
Meliá Hotels
Benidorm, SpainOn-siteCompetitiveAdded 5 days agoEntry · 1+ yearsPermanent🇪🇸Spanish: Native
Customer serviceLuggage handlingHotel operationsGuest relations

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

EDUCATION AND TRAINING: Training in hospitality, customer service, or tourism. Courses in safety or first aid will be valued.
LANGUAGES: Local language (depending on the geographic location of the establishment). A second language is desirable.
SPECIFIC KNOWLEDGE:
Knowledge of hotel operations.
Service-oriented mindset.
Handling of loading equipment.
Access control and evacuation.
Communication skills.
Basic knowledge of first aid.
Basic knowledge on how to handle complaints or situations.
EXPERIENCE: Minimum of 1 year of experience in a similar position in the hotel sector or another customer-facing department.

Benefits

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Job Description

"The world is yours with Meliá"

Discover a path without limits at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family 🚀

It is one of the most passionate journeys of your life, a journey in which inspiration and personal and professional growth will accompany you at every step.

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to be part of Meliá, we are proud of you! 😉

MISSION: Assist guests with the handling of luggage for guests arriving and departing from the hotel, ensuring the safety and protection of said luggage while it is on the hotel premises. Ensure that guest messages and mail are delivered according to established standards.

OPERATIONS

Maintain constant communication with the reception team to stay informed about guest arrivals, large groups, and VIP guests.
Greet all guests professionally and kindly, assisting with the handling of their luggage.
Collaborate with the reception team to handle and carefully label guests' belongings, avoiding losses and damage.
Maintain an organized departure schedule, ensuring that guests' suitcases are collected and stored securely in the reception area, ready for departure.
Assist guests with luggage from vehicles and taxis, transferring it to the hotel.
Register any lost or abandoned luggage, help locate the owners of the suitcases, and attempt to return them to the guests' correct address as soon as possible.
Greet all guests and clients with a cordial smile.
Assist with the transport of other items that may need to be delivered, such as supplies and other objects.
Assist guests with inquiries regarding lost luggage or misplaced items.

REQUIREMENTS

EDUCATION AND TRAINING: Training in hospitality, customer service, or tourism. Courses in safety or first aid will be valued.

LANGUAGES: Local language (depending on the geographic location of the establishment). A second language is desirable.

SPECIFIC KNOWLEDGE:

Knowledge of hotel operations.
Service-oriented mindset.
Handling of loading equipment.
Access control and evacuation.
Communication skills.
Basic knowledge of first aid.
Basic knowledge on how to handle complaints or situations.

EXPERIENCE: Minimum of 1 year of experience in a similar position in the hotel sector or another customer-facing department.

At Meliá, we are all VIPs 🌟

Great professionals who make the day-to-day easier and exceptional. From the newest hire to the most veteran, they all possess unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, closeness, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a great family where we have people like you, VIP people.

At Meliá Hotels International, we advocate for equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. Furthermore, we care about disseminating among all staff a corporate culture committed to effective equality and raising awareness about the need to act jointly and globally.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we advocate for the sustainable growth of our sector through a large, socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make this possible.

To protect you and prevent fraud in the selection processes, we invite you to consult our recommendations on the "Protect your application" page.

If you want to be "Very Inspiring People," follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

More jobs from Meliá Hotels

More jobs in Hospitality

More jobs in Benidorm

Apply Now
Need a visa? No sponsorship mentioned, and this kind of work is rarely sponsored in Spain. See which routes exist