Policy Administrative Technician

• Having at least 3 years of experience in the insurance sector, especially in policy administration, to adapt quickly to the area's operations.
• Having a customer orientation, because many of your tasks will have a direct impact on the experience we offer.
• Proficiency in Office tools, especially Excel and Word, which you will use regularly for information management and tracking.
• Being an organized person with attention to detail, fundamental aspects for working with documentation and administrative processes.
• Having adaptability and a desire to learn, as you will collaborate with different teams and participate in constantly evolving processes.
• Being in a legal state of unemployment, an essential requirement to formalize a replacement contract.

• Having an intermediate level of English will be valued, although it is not essential for the performance of the role.
• Knowledge of tools such as AS400 or Siebel will be a plus, although you will be able to learn them within the team.

If you are motivated by a job where your work has a direct impact on clients, brokers, and internal teams, this position will allow you to learn the insurance business from the inside and become a key piece in ensuring everything functions correctly. Every task you perform will contribute to offering an agile and high-quality experience to our clients.

To guarantee efficient and rigorous administrative management of policies, offering support to the commercial network and internal teams to ensure a smooth and high-quality experience for our clients.

• You will manage the issuance and administration of policies, including contributions, supplements, modifications, and increases.
• You will provide support to the Network Service Center (CAR), helping to resolve inquiries and incidents related to policy operations.
• You will administer mailboxes and requests, prioritizing tasks to guarantee adequate response times.
• You will collaborate with different areas of the company to ensure the correct functioning of processes.
• You will guarantee the quality and accuracy of the information recorded in the systems and associated documentation.

"It is a replacement contract, what does that mean exactly?" It is a replacement contract, legally regulated and linked to a partial retirement process. It is not a conventional temporary contract and it will allow you to join a position with real responsibilities within a consolidated team.

"Are there any specific requirements to apply for this position?" Yes. To be hired via a replacement contract, it is essential to be in a legal state of unemployment at the time of joining.

"Do I need to know all the processes from day one?" No. We value previous experience in insurance, but you will also have support and guidance to learn our procedures and tools.

"Is it a routine job?" There are defined procedures, but you will interact with different teams, manage incidents, and provide support for multiple requests, so you will find variety in your day-to-day.